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Country Inn & Suites By Carlson, Chambersburg, PA

3.0 out of 5.0

Recent guest reviews

My daughter and I have frequented this hotel quite a bit in the past 6 weeks. The staff is wonderful and very friendly. They have a nice indoor pool, jacuzzi and a fitness room. When you come up the elevator and your room is on the right side you will have an amazing view of the mountains. Absolutely beautiful. There are plenty of places to eat close by. My only complaint is that the housekeeping didn't clean the room. Went down and told the front desk and they apologized. Gave us the towels we needed. Otherwise, it is a very clean hotel, very comfortable beds and a great staff. I highly recommend it.

My daughter and I stayed here last month on our first trip to Gettysburg. Staff was wonderful, very accommodating and the hotel was immaculate. Cose to restaurants and shopping. Beautiful view of the mountains.

No towels one day, beds not made two days, holes in sheets and shower curtain, key card did not work properly resulting in continually having to have it decided again. Trash not emptied in bathroom. Managements lack of response to problems stating continually that they were having problems with their staff. Unfortunately that is not a guest's problem. Food service girl had a major attitude, just ignored customers. Would not bring out food as trays emptied, food was barely warm. Why are guests receiving poor service because managment cannot hire proper or adequate staff?

Rooms were not maintained in terms of paint and overall maintenance. Shower was cool and creaky. Staff interested in NFL football. The breakfast was not fresh and not stocked. The pool was ok and the Whirlpool was good

This property is too far in disrepair. I reserved an accessible room with all of the accessible features listed on your site (including roll in shower). The first room we were checked into (room 319), was marked assessable but had a normal bathtub. It also was missing a window, or more precisely, the window was broken with huge shards of ragged glass along the edges (and covered by a piece of unattached plexiglass and a sign that said "do not open"). We quickly transferred to the next available accessible room (#119), which did have a roll in shower and unbroken windows. We did not look at the showerhear tho. We should have. The following morning we discovered that the showerhead wand was broken and held together with tape. The tape didn't fix the problem, as it spewed water all over the room in every direction. By the end of the shower there was (no kidding) 2 inches of water in the bathroom floor. My handicapped mother slip/slided her way throughout her shower. Very dangerous. The breakfast was horrible: Fruit salad had turned (fermented) and was inedible Eggs: over cooked and rubbery Danish: not fresh and rubbery Bananas: green. About 3 days away from being ripe enough to consume. We did not have breakfast on the 2nd day as looked no better than the first day. Thus, we ate off property. Finally, the signage from the road is tiny was caused us to drive by three times before we finally found it (thanks only to a maps app).

Upon check in, the gentleman at the front desk was welcoming and friendly. There is courtesy cookies and coffee+hot chocolate in the reception area as well. The hotel is newer and it has the standard elevator, or you can use this nice stairway up to the second floor that gives it a very homie feel. The room was nice amd clean and felt brand new. The bathroom was great with plenty of counter space from my wife and I plus extra room. The. Beds were comfortable and the a/c was quiet and. Ice cold. Every thing in the hotel was modern and the indoor pool and hot tub were very nice. The free continental breakfast was great with a hot breakfast buffet. Oh, and they offer free laundry services which I took advantage of. All you have to do is either bring your own detergent or they have some for $1.25. Will definitely stay here againif I'm passing through.

This hotel was very family and pet friendly. The breakfasts were hot and consisted of eggs, bacon or sausage and potatoes with cereal and waffles. They were able to accommodate handicapped accessible for the grandparents as well as a pet friendly room for us.

Television didn't work properly. Picture was scrambled at times. Hair dryer didn't work properly. Bathroom not clean. Bed sheets were on sideways and upside down. Price was to high based on issues at hand.

What a great hotel when on the road. The employees are respectful, polite and personable. The room is modern and clean. Love this chain of hotels. The price is great using AAA. Many benefits to the membership.

When we arrived at our room, we were hit with a strong, cleaning supply smell. Thought maybe it was one of those plug in room deodorizers, but couldn't find anything. Suspect it was something they sprinkled on the carpet. We had to open the window and turn on the A/C fan to the high setting trying to clear out the scent. It minimized it, but was never completely gone. Also, the continental breakfast the next morning was not very good -- they didn't have it set up until 7am, the hot food consisted of cold-ish potatoes, bacon, and reconstituted eggs (these were gross), and almost no selection of fruit. The waffle maker didn't work -- the waffles came out a mangled mess for anyone who tried it. About the best I can say for the breakfast is that it had hot coffee and a variety of juices. Thankfully, we were only staying one night. On the positive side, the hotel was quiet, and the kids used the pool.

399 Beddington Blvd Chambersburg PA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Within a short walk of Cluggy's Family Amusement Center, Country Inn & Suites By Carlson, Chambersburg, PA is within 2 miles (3 km) of Wilson College. This 3-star hotel has 70 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. Also near this Chambersburg hotel are Capitol Theatre and Franklin County Visitors Bureau.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

Country Inn & Suites By Carlson, Chambersburg, PA's 70 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Free local calls, hair dryers, and ironing boards are also standard.


Property features

At Country Inn & Suites By Carlson, Chambersburg, PA, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Studio Suite, 1 King Bed, Non Smoking (Pet Friendly)

King 1 | Sleeps 5

Suite, 1 King Bed, Non Smoking (Pet Friendly)

King 1 | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

Queen 2 | Sleeps 5

Room, 2 Queen Beds, Accessible, Non Smoking (Guest)

Queen 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 441 reviews