place needed some repairs and vacuuming. the “breakfast” consisted of coffee and nutravalley bar.
No cookware in room Noisy rooms per talking loud and can hear throughout hallway Rip carpet in hallway exiting elevator Dirty entry way to check in Room kitchen counter tops dirty
no towels in room, tv didnt work
I will recommend a place to everybody is very nice and very clean
Staff was fine but didnt warn me that key cards could be deactivated by cell phones...so wheb
I paid for the room when I ordered it online but I was asked to swipe my card again at check in. The next day I noticed that I was charged twice for the same transaction
Why offer kitchenette's without any pots, pans, dishes, glasses, cups or silver ware? There wasn't even a coffee machine! Every hotel has a little coffee machine expect yours. Maybe you are unclear on the functions of a kitchenette.
Nice location! Clean and comfortable! Breakfast was simple!
Years ago, we had enjoyed a long-term stay in another Extended Stay, and so we figured one night would be a reliable choice for our short trip. We loved everything about the hotel except the MAJOR deal-breaker: the toilets. I've seen the water-saving models before, but theirs is TERRIBLE. In our first room, it kept clogging with minimal toilet paper. We had to let it drain for an hour before we would dare try to flush it again. This went on for three hours. The last time we flushed it at 10 p.m., the water shot up 4 FEET into the air, soiling the towels hanging on the rack above the toilet. Fed up, we packed up and asked the front desk for a new room. The clerk offered us a plunger. Again we asked for a new room, even willing to take a Smoking-permitted room. He said that transferring us would mess up their multi-night bookings. We promised we would be out by 10 a.m. We finally got a new room. The first thing my husband did was add a bit of toilet paper to the new room's toilet. It clogged immediately on the flush. By now it was late, and we were exhausted from our travels. We ended up just using the toilet without flushing to prevent an overflow. It was awful. I literally fled the room the next morning.
Our room still had a full trash can inside of the kitchen area. The carper was wet also. The entire hotel smelled like marijuana and when Spoke to the manager, he told me they have no security cameras so he wouldn't know. I told him the elevator smelled extremely strong of marijuana. The only staff that was very helpful was Maureen. She did everything she could to make our stay more tolerable. Overall the hotel was just dirty and we felt dirty just being there. Also, we paid for a king bed and they gave us two full size beds instead. We asked to change it the second night, but they said they couldn't and gave us some excuse. The rest of the staff was extremely unapologetic and seemed like they really did not care about their customers.
Sparse accommodations: scratchy old sheets and blankets, linoleum floor, harsh florescent lighting, a kitchen by no silverware, dishes, cooking utensils, etc.
I found a dirty sock under the bed as soon as i checked in.
Some shady characters around but I kept to myself. When the guy next to me at check in was paying cash I should have known.
Room was fine for an overnight stay and for my needs. Room and bathroom clean. Cleaner than in Rockville. If you've never stayed in an Extended Stay America, you need to accept that it means pets, long term residents, and a breakfast which consists of granola bars, individually wrapped muffins, apple/oranges, instant oatmeal, coffee/tea.
Located 2.9 mi (4.7 km) from Holy Cross Germantown Hospital, Extended Stay America Suites Washington DC Germantown Milest is within a 10-minute drive of Clarksburg Premium Outlets. This 104-room hotel welcomes guests with in-room amenities like kitchens, dining areas, and refrigerators.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include kitchens, dining areas, and refrigerators. Housekeeping is available on request.
Guests of Extended Stay America Suites Washington DC Germantown Milest enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a vending machine, barbecue grills, and a picnic area.
place needed some repairs and vacuuming. the “breakfast” consisted of coffee and nutravalley bar.
No cookware in room Noisy rooms per talking loud and can hear throughout hallway Rip carpet in hallway exiting elevator Dirty entry way to check in Room kitchen counter tops dirty
no towels in room, tv didnt work
Dear Brian, Thank you for your review of our hotel. We are glad that you liked your stay overall. However, we would like to apologize for the issues you encountered during your stay with television. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management
I will recommend a place to everybody is very nice and very clean
Dear Shelly, It is a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Sincerely,Hotel Management
Staff was fine but didnt warn me that key cards could be deactivated by cell phones...so wheb
Thank you for your review. We are glad you had an overall great stay. Your feedback regarding our service will be shared with the team to be more diligent going forward. We hope to have another chance to serve you better. Sincerely, Hotel Management
I paid for the room when I ordered it online but I was asked to swipe my card again at check in. The next day I noticed that I was charged twice for the same transaction
Dear Guest, thank you for staying with us and for sharing your review. We are so sorry for the disappointing arrival experience with regards to your reservation details. We are also sorry this has not been resolved to your satisfaction as of today. Since your review is anonymous, please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Why offer kitchenette's without any pots, pans, dishes, glasses, cups or silver ware? There wasn't even a coffee machine! Every hotel has a little coffee machine expect yours. Maybe you are unclear on the functions of a kitchenette.
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Please know to ensure the cleanliness of kitchenware they are kept at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Dear Edward, We appreciate your review and thank you for your feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management