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Smoky View Inn & Suites

2.5 out of 5.0

Recent guest reviews

Nice hotel with a great, friendly staff and nice amenities for the price. Would definitely stay here again.

My husband woke up about 5 am with the worse case of acid reflux. Me, being the best wife, forgot to pack anything for that. So the front desk was very nice and gave him a banana. It helped! They were very nice and we appreciate their help.

About a 20 min ride to Dollwood. I will stay here again for sure. The breakfast wasn't that great but everything else was worth the lil ride to catch some zzzzz's

Took my 11 year old to Dollywood for spring break. Got the suite with a "hot tub", though its really a jetted tub, but still pretty nice... The room was large and comfortable, however there was a weird smell. We were going to get in the indoor pool, but the water was extremely murky, so we thought better of it. Needless to say, my kid was very disappointed. Also there was a nice balcony but it was infested with hundreds of spiders, probably should address that! Finally, the breakfast was okay though some bacon or sausage would have made it much better.

The hotel was average at best... The bed was horrible.. The bed bowed in the middle was so uncomfortable... The fire place was nice but that was about it... Hallways were dirty..just not a great place overall

Beds are firm, towels are thin over all hotel is ok. Stay includes breakfast, it's also basic which is ok. We were happy to find a hotel on a weekend during high season. So all is good.

Pool was nice. However, bed was EXTREMELY hard. Woke up in pain and could barely walk the next morning. Continental breakfast was just so-so. The TV and remote in the room would not work correctly. Staff was exceptionally nice. Room not very clean.

The gentleman who checked us in on October 8, 2016 was quite professional, but the manager who checked us out on the 9th was the complete opposite

Check it was different, the staff were not as friendly as expected. Stay was nice and breakfast was great. Wifi went in and out but overall a perfect stop.

For the price, this is an average hotel. The hotel was clean, the staff was nice, and the check-in/check-out process was efficient. Even though the hotel was clean, it was dated. The breakfast was very average compared to other Baymont Inn hotels. Overall, this hotel would have been fine if the price were about $40 cheaper.

This hotel was better than my expectations for the price, from beginning the check in was fast and staff was courteous and helpful. The room was clean and had everything offered. Breakfast was average but it is a hotel after all. Overall it was a great experience.

We liked the hotel, but the beds could have been a little softer.

It was nice and friendly .... the stay was comfortable .. the only thing was they couldn't keep enough towels by the pool and the inside pool needs a Little work on the ladder after my girlfriend foot slide off of it ... but other then that it was a nice stay ..

The staff were ok. The first night went fine. The next morning before we left we put the do not disturb sign on the door and left. When we got back later on the sign was still there but there was a note by the sink saying that house keeping couldn't make beds because our bags were on them. So they do not care about privacy. Also that evening after we went for dinner and came back there were ants all in the sink and on all our toothbrushes. There were also a few ants in our beds a few roaches crawling by the sink and a weird bug in the tub. The night manager claimed they didn't have roaches, that they were water bugs. I've seen a few roaches in my time, I'm not dumb. They moved us to a new room. Didn't offer to discount anything or offer an upgrade. I would NOT stay here again if I was paid.

Staff was very nice and helpful. Pool was nice. Only problem was other rude guests.

I have stayed in plenty of hotels, but this is the best one I haved stayed in so far. The room was excellent. The king size bed was great as well as the jacuzzi tub next to the bed.

The stay at the Baymont Inn was very good. The staff was friendly and helpful right from the start. We would definitely stay again at the Baymont Inn

We obtained some last minute tickets to the Alabama /Tennessee football game. Most hotels near Knoxville were fully booked. We booked a room here even though it was a ways out but were very pleased with the comfort of the room and the helpfulness of the staff. Had a great stay. Roll Tide!!!

Staff was super nice and the room was decent. The location left much to be desired though. Getting out and going towards Sevierville was no problem, but coming back to the hotel you need to make a u-turn... and with the fall traffic this was no easy task. Also had to make a u-turn when heading towards I-40 to head back home. I think next time we'll stay in Gatlinburg and avoid all the traffic that flows into Pigeon Forge.

Room options

Room, 1 Queen Bed, Accessible

Queen 1 | Sleeps 2

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 2 Queen Beds, Balcony

Queen 2 | Sleeps 4

Suite, 1 King Bed, Hot Tub

King 1 | Sleeps 2

Guest reviews for Smoky View Inn & Suites

Everyone (10) Couples (3) Business (1) Family (11) Friends (1)
5
Everyone

Nice hotel with a great, friendly staff and nice amenities for the price. Would definitely stay here again.

By on Jul 26, 2017

Review comment responded on Aug 25, 2017

Thank you for your review. We are glad you had a great stay. Have a great day!

5
Everyone

My husband woke up about 5 am with the worse case of acid reflux. Me, being the best wife, forgot to pack anything for that. So the front desk was very nice and gave him a banana. It helped! They were very nice and we appreciate their help.

By on Jun 28, 2017

Review comment responded on Jul 3, 2017

Thank you for your review. We take great pride in our guests and customer service. Have a great day!

4

nice hotel

Everyone

About a 20 min ride to Dollwood. I will stay here again for sure. The breakfast wasn't that great but everything else was worth the lil ride to catch some zzzzz's

By on Jun 28, 2017

Review comment responded on Jul 3, 2017

Thank you for your review. Were excited you had a great time at our hotel. Have a great day!

3

decent hotel, poorly maintained

Everyone
View Spiders Galore!

Took my 11 year old to Dollywood for spring break. Got the suite with a "hot tub", though its really a jetted tub, but still pretty nice... The room was large and comfortable, however there was a weird smell. We were going to get in the indoor pool, but the water was extremely murky, so we thought better of it. Needless to say, my kid was very disappointed. Also there was a nice balcony but it was infested with hundreds of spiders, probably should address that! Finally, the breakfast was okay though some bacon or sausage would have made it much better.

By , from Virginia Beach on Apr 12, 2017

Review comment responded on Apr 18, 2017

Thank you for your review, I'm so sorry to hear about this. I will pass this along to housekeeping. I hope you would be willing of give us another try. Have a great day!

2
Everyone

The hotel was average at best... The bed was horrible.. The bed bowed in the middle was so uncomfortable... The fire place was nice but that was about it... Hallways were dirty..just not a great place overall

By on Mar 1, 2017

Review comment responded on Mar 10, 2017

Thank you for your feedback. I will be passing this along to our Housekeeping Department. We look forward to serving you again in the future.

2

basic stay they didn't even have room keys!!!

Everyone

By on Nov 8, 2016

3

ok hotel

Everyone

Beds are firm, towels are thin over all hotel is ok. Stay includes breakfast, it's also basic which is ok. We were happy to find a hotel on a weekend during high season. So all is good.

By , from mn on Oct 17, 2016

1

awful

Everyone

Pool was nice. However, bed was EXTREMELY hard. Woke up in pain and could barely walk the next morning. Continental breakfast was just so-so. The TV and remote in the room would not work correctly. Staff was exceptionally nice. Room not very clean.

By , from Evansville, IN on Oct 13, 2016

3

unprofessional

Everyone

The gentleman who checked us in on October 8, 2016 was quite professional, but the manager who checked us out on the 9th was the complete opposite

By on Oct 10, 2016

4

nice hotel close to interstate and activities

Everyone

Check it was different, the staff were not as friendly as expected. Stay was nice and breakfast was great. Wifi went in and out but overall a perfect stop.

By on Jul 26, 2016