- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Discover, MasterCard, and Visa.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
River Edge Motor Lodge Gatlinburg
2.0 out of 5.0
3.2
out of 5
Average Guest Review
See all 220 reviews
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Recent guest reviews
The staff was beyond pleasant, informative, And accommodating!! The room was beautiful, clean and the beds were extremely comfortable. We would definitely stay again!!!
Room was clean staff was great location was good .
This hotel is a good place to stay. It is a little out of the way from the strip but close enough that you can walk to most locations or catch the trolley right across the road. The hotel is clean and being updated and i didn't have any problems during my stay from the 28th Dec thru the 2nd of January. The only problem i really had was with the internet dropping off and very slow and no tv guide for the set, other then that a great stay. I would recommend this hotel to others that are looking for a good place to stay as well as wanting to save some money doing so. Parking is good and free and the continental breakfast is free. The seating area for that is small and not a lot of selections but will get you on your way. Staff are very nice and helpful..
PROS: The location is great. You can walk to almost everything (and given the fact the trolleys don't show up half the time, you'll want to!). The price is not bad, considering the prices of other hotels along the River Road. Breakfast (while not great) was included, and hours available were reasonable. Staff was always very friendly. Pool was nice and quiet and hardly used (and clean) CONS: Housekeeping is very inconsistent. Rugs not vacuumed for 4 days or more. Back door left unlocked and ajar by housekeeping (and we were on the 1st floor!). Sometimes they'd replace soaps and sometimes they wouldn't. No rhyme or reason. Housekeeping would pour things down the bathtub, requiring someone from maintenance to come and snake out. The locks would get jammed and had to be reset. The television would malfunction. No information cards were left in our room with directions on how to work the 2 thermostats in the room. No info in the room on WiFi password, or breakfast times. On the 4th day we asked the front desk and were told that we should have information cards in our room. Shouldn't the housekeeper have noticed by then that they were missing and shouldn't they have replaced them? No card with tv stations in the room either. Parking is ALWAYS a problem, unless you get back to the room in the afternoon and don't leave again.
The bathroom fan was noisy and we could hear people talking outside on their balcony late at night. The location was also disappointingl
Room have been recently remodeled and we're very clean. The hotel staff was very friendly and helpful. Location is very convenient and within walking distance to shops and restaurants. The only minus could be the breakfast, there were not many options.
The hotel is older but has been updated. The Beds are awesome and the room was very clean and modern. Loved the room had a full bath and a dressing area with another sink and vanity. Great location. Was able to park and walk where we wanted to go and didn't have to worry about traffic. Balcony was great. I would stay here again. Wished the kiddie pool was a hot tub but that wouldn't keep me away. The pool was clean.
When we arrived I was a little concerned when the sign said "Improving for you". The outside of the hotel is in fact plain but don't let that stop you! The rooms are VERY clean and quiet! The bathrooms have pedestal sinks, tile floor and shower. The beds are very comfortable. The TV's are probably 40 inch and new. For the price we got through Orbitz I was so pleased! The first night in Gatlinburg we stayed at a place that was over 200.00 a night and it honestly wasn't as nice as what I got here for 77.00 a night. Plus the employees at the front desk were so nice and went out of their way to make sure you were pleased. I would Def stay here again!
Convenient to everything. Easy access parking lot. Friendly and helpful staff.
The staff at check-in were very friendly and courteous..the hotel is located central to everything in downtown Gatlinburg. But, there was no hot water in the mornings. When we called, we were told there is just one hot water heater at the hotel.
Poor Wifi, toilet seat was loose, only ice machine was on third floor. Motel would be a good deal at $69.00.
The staff was very friendly and accommodating the rooms were older and needed to be more upgraded but it was pleasant enough for us and worth the price
This is an older hotel and shows its age however it's amazingly clean the bed was great and I can't say enough about the staff. I stay in hotels all the time and I have never felt more welcome anywhere
My stay was great. I was able to get a room at the last minute. I found a 2 queen size beds and a balcony room for $47. The room was spacious and comfortable. The only thing that lacked out of this place was the complimantary breacfast not enough options. Overall great location to the downtown area.
Hotel was nice and clean. I couldn't get the fireplace started but the heat worked excellent. Staff was very pleasant and helpful.
My husband and I always stay at this hotel when its just the 2 of visiting Gatlinburg. It's a quiet place, close to everything. Nothing fancy but for the $ it's fine.
It wasa great value for the hotel room great location everything was closed in walking distance would stay there again if we need to
A great hotel! The staff was very nice and knowledgeable. The room had great space.
Just passing through on the way to Cherokee, Good clean place, easy to find, friendly folks.
I had a great stay here! It was clean and exactly what I needed for a cheap one night stay in town. It was within walking distance of most of the atttractions and restaurants.
Hotel highlights
- Walking distance to Ripley's Aquarium of the Smokies
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
River Edge Motor Lodge Gatlinburg places you within a 10-minute stroll of Ober Gatlinburg Aerial Tramway and Mysterious Mansion. This 43-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's in the mountains and also a short walk from Ripley's Aquarium of the Smokies and Ripley's Believe It Or Not Museum.
Dining
Free continental breakfast is included with your stay and awaits you each morning.
Rooms
All 43 air-conditioned rooms feature balconies, microwaves, and refrigerators. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers and free local calls.
Property features
Guests staying at River Edge Motor Lodge Gatlinburg enjoy an outdoor pool, a children's pool, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Guest reviews for River Edge Motor Lodge Gatlinburg
awesome accommodations!
Everyone
The staff was beyond pleasant, informative, And accommodating!! The room was beautiful, clean and the beds were extremely comfortable. We would definitely stay again!!!
Everyone
Room was clean staff was great location was good .
Review comment
Laura, Guest Service Manager responded on Apr 15, 2018
Thank you for reviewing River Edge Motor Lodge. We appreciate your wonderful comments about our clean rooms, our great staff, and our good location. We enjoyed hosting your Gatlinburg getaway, and we look forward to your next stay with us.
good place to stay
Everyone
This hotel is a good place to stay. It is a little out of the way from the strip but close enough that you can walk to most locations or catch the trolley right across the road. The hotel is clean and being updated and i didn't have any problems during my stay from the 28th Dec thru the 2nd of January. The only problem i really had was with the internet dropping off and very slow and no tv guide for the set, other then that a great stay. I would recommend this hotel to others that are looking for a good place to stay as well as wanting to save some money doing so. Parking is good and free and the continental breakfast is free. The seating area for that is small and not a lot of selections but will get you on your way. Staff are very nice and helpful..
Review comment
Laura, Guest Service Manager responded on Jan 8, 2018
Thank you for reviewing River Edge Motor Lodge. We appreciate your feedback, especially about our great location and our clean, updated rooms. We are so fortunate to be located on the quiet side of Gatlinburg along the trolley route. Thank you for letting us know about the internet issue and about not having a TV guide in your room. We hope that you informed our staff about the TV guide during your stay. We enjoyed hosting your Gatlinburg vacation, and we hope you will stay with us in the future and see all the improvements we have made .
it's a great location, but it's no hilton!
Everyone
PROS: The location is great. You can walk to almost everything (and given the fact the trolleys don't show up half the time, you'll want to!). The price is not bad, considering the prices of other hotels along the River Road. Breakfast (while not great) was included, and hours available were reasonable. Staff was always very friendly. Pool was nice and quiet and hardly used (and clean) CONS: Housekeeping is very inconsistent. Rugs not vacuumed for 4 days or more. Back door left unlocked and ajar by housekeeping (and we were on the 1st floor!). Sometimes they'd replace soaps and sometimes they wouldn't. No rhyme or reason. Housekeeping would pour things down the bathtub, requiring someone from maintenance to come and snake out. The locks would get jammed and had to be reset. The television would malfunction. No information cards were left in our room with directions on how to work the 2 thermostats in the room. No info in the room on WiFi password, or breakfast times. On the 4th day we asked the front desk and were told that we should have information cards in our room. Shouldn't the housekeeper have noticed by then that they were missing and shouldn't they have replaced them? No card with tv stations in the room either. Parking is ALWAYS a problem, unless you get back to the room in the afternoon and don't leave again.
Review comment
Laura, Guest Service Manager responded on Sep 2, 2017
Thank you for reviewing River Edge Motor Lodge. We appreciate all your feedback about your stay, especially about our friendly staff and great location. We are so fortunate to be located within an easy walking distance of Gatlinburg's attractions. We apologize for the inconsistency you had with housekeeping, and we are addressing these concerns with our housekeeping staff. We hope you will choose to stay with us again in the future.
check in staff were not very friendly.
Everyone
The bathroom fan was noisy and we could hear people talking outside on their balcony late at night. The location was also disappointingl
Review comment
Laura, Guest Services Manager responded on Jul 23, 2017
Thank you for reviewing River Edge Motor Lodge. We appreciate all your feedback. We are always striving to provide our guests with a great experience. We apologize that we did not meet your expectation. We are still continuing to make improvements to the entire property. We hope you will choose to stay with us in the future and see the wonderful improvements we are making.
great place to stay.
Everyone
Room have been recently remodeled and we're very clean. The hotel staff was very friendly and helpful. Location is very convenient and within walking distance to shops and restaurants. The only minus could be the breakfast, there were not many options.
Review comment
Laura, Guest Services Manager responded on Jul 13, 2017
Thank you for reviewing River Edge Motor Lodge. We appreciate all your wonderful feedback about our remodeled rooms and friendly staff. We are still in the process of improving the entire property, including the breakfast selection. We hope you will stay with us in the future.
good stay, good price, great location
Everyone
The hotel is older but has been updated. The Beds are awesome and the room was very clean and modern. Loved the room had a full bath and a dressing area with another sink and vanity. Great location. Was able to park and walk where we wanted to go and didn't have to worry about traffic. Balcony was great. I would stay here again. Wished the kiddie pool was a hot tub but that wouldn't keep me away. The pool was clean.
Review comment
Laura, Guest Services Manager responded on Jul 8, 2017
Thank you for reviewing River Edge Motor Lodge. We appreciate your nice feedback, especially about our clean, modern rooms. We are so fortunate to have a great location in Gatlinburg, one that is within easy walking distance of all the fun! We are continuing with improvements, including the pool area. We hope you will stay with us in the future.
surprised!
Everyone
When we arrived I was a little concerned when the sign said "Improving for you". The outside of the hotel is in fact plain but don't let that stop you! The rooms are VERY clean and quiet! The bathrooms have pedestal sinks, tile floor and shower. The beds are very comfortable. The TV's are probably 40 inch and new. For the price we got through Orbitz I was so pleased! The first night in Gatlinburg we stayed at a place that was over 200.00 a night and it honestly wasn't as nice as what I got here for 77.00 a night. Plus the employees at the front desk were so nice and went out of their way to make sure you were pleased. I would Def stay here again!
Review comment
Laura, Guest Services Manager responded on May 15, 2017
Dear Eddie, Thank you for taking the time to review our hotel. We appreciate all the great feedback! We always strive to give our guests a great experience from the friendly, personable staff to the quality of the rooms. We are so glad we had the opportunity to host you and to extend that special price to you during the time of our renovations. We hope to see you in the future!
Everyone
Convenient to everything. Easy access parking lot. Friendly and helpful staff.
convenient location...but no hot water
Everyone
The staff at check-in were very friendly and courteous..the hotel is located central to everything in downtown Gatlinburg. But, there was no hot water in the mornings. When we called, we were told there is just one hot water heater at the hotel.
Thank you for reviewing River Edge Motor Lodge. We appreciate your wonderful comments about our beautiful, renovated rooms and our friendly, accommodating staff. We enjoyed hosting your stay, and we are looking forward to your future stay with us.