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Motel 6 Gatlinburg Smoky Mountains

2.0 out of 5.0

Recent guest reviews

We always enjoy our stay at this Motel 6! Great location! Great staff! Dogs love it too!

bugs in room, No towels left after room make-up, very noisy upstairs, and cigarette ashes on my car.

very nice and clean Motel near the Smoky Mountains friendly staff

The room was nice and comfortable. I would recommend it as a good place when your on a tight budget.

We travelled on Veterans Day and everything was full so we couldn't leave and we had to pay for 3 days upfront. The outside of the building and walking area desperately needed pressure washing. When we got inside, I knew we made a mistake. My dog started sniffing everything and I had to crate him sohe wouldn't "mark his territory". I took off my shoes and walked to the bathroom and this photo is what my socks looked like. I asked them to mop but they didn't. In the morning we had NO hot water at all and when I called the desk, the guy with an attitude told me everyone was showering and we'd just have to wait a couple hours! There was an isolated, unlit path into the woods to take your dog to do his business but it was really creepy. Our last morning, we went downstairs to load up the car and we had been hit. Of course, the scumbag left. The desk guy told us to call 911 and the police officer said there were cameras on the building but they didn't work - they were just for show. He was apologetic but the parking area had no exit and it was a constant problem for people to try to turn around and get out.

Really thought it was a nice place on the first night. But there wasn't enough pillows and the television had words across the screen. Was really happy to see the balcony to the room though. The second night there we found a cockroach in the room, the man at the front desk tried telling us it was a cricket. (He later called and apologized saying, he was in fact wrong.) The lady at the front desk is very nice!

We alway se joy this Motel 6. Great staff and close to everything!

Provided a smoky room even though a non-smoking room was booked. Disgusting.

staff was friendly, hotel was a good location, other than the parking

Good value located right at the edge of town by the entrance to the Smokey mountains. They do not have a breakfast even though online it stated they do. Overall the rooms are fairly decent and updated. The WiFi was very patchy and unreliable. Seemed to only work at night. Otherwise a good deal

Satisfied - will visit again. Good Location Cheap Rates

Sheets wet stained in multiple places and covered in hair. There was a spot of blood on the counter that appeared as if someone has blown their nose. There was a similar blood covered area on the bathroom wall next to the shower. And then to top it off we couldn't shower the next morning because there was no hot or even warm water. I know you only get what you pay for, but most campgrounds even have hot showers.

yes evey thing was great we had a great time thanks

This was a last minute booking so I guess we had it coming. We had a bag taken from beside of our car and since the motel only has one security camera, it didn't do us much good. As far as the staff goes all they could say was we're sorry...to be honest they did get that comment right.

The motel was great for the value, no fancy frills but the cleanliness was good and close enough to town to walk . if you are looking for a good value with just a simple stay great place to go

This was our first time in Gatlinburg and I was a little nervous about this hotel. Some of the reviews said that the hotel actually was not dog friendly. This hotel is dog friendly they do not charge you for dogs either. The hotel it's right on the entrance to the Great Smoky Mountain National Park. You can walk from the hotel to downtown Gatlinburg in 5 minutes. Definitely will stay here again thinking about going back in winter to ski at Ober Gatlinburg.

Was just a motel nothing to brag about. Cleanliness was not really up to par.

The Motel is comfortable. The price is reasonable. However, the staff did not open the office at 7:30 AM. The notice on the door said it will open at 7:00AM. There was 30 min delay of our trip.

Nice trip with our two dogs. We like staying at this motel because we have two dogs. Most motel charges a good bit for each pet, not this motel pets ate free. It's not far from down town. You can even catch the tram.

The bathtub was not safe. A few days before, I bought a mat to place in the bottom of the tub at another motel for the same reason. The bottom of the tub did not have a non-slip surface. And the shower regulator had sharp edges and was difficult to use. However, except for the bathroom issue, the stay was pleasant. I would recommend the motel to others with the warning to be careful in the bathroom.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 3

Guest reviews for Motel 6 Gatlinburg Smoky Mountains

Everyone (9) Couples (118) Business (5) Family (51) Friends (13) Other (12)
4

we keep coming back!

Everyone

We always enjoy our stay at this Motel 6! Great location! Great staff! Dogs love it too!

By , from Valdese, NC on Aug 26, 2017

Review comment responded on Aug 29, 2017

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! I am glad that we were able to meet your expectations of service and we're all looking forward to your next visit!

2
Everyone

bugs in room, No towels left after room make-up, very noisy upstairs, and cigarette ashes on my car.

By on Jun 6, 2017

Review comment responded on Jun 12, 2017

Know that your voice is most important to us and we are conducting a thorough investigation of the issues that you mentioned to ensure that no guest has this experience in the future. I do hope you'll return and that we can surpass your expectations of service and accommodations.

5

nice motel close to smokies

Everyone

very nice and clean Motel near the Smoky Mountains friendly staff

By , from Fl on Feb 28, 2017

Review comment responded on Mar 7, 2017

I'm pleased to learn that you enjoyed your stay here with us. Thank you for the positive rating and remarks. We look forward to seeing you again.

4
Everyone

The room was nice and comfortable. I would recommend it as a good place when your on a tight budget.

By on Jan 31, 2017

Review comment responded on Feb 5, 2017

We appreciate your feedback about your recent experience in our hotel. Thank you for choosing to stay here at our hotel. We will do our best to make your next visit a better experience. Kind regards.

1

you really don't want to stay here!

Everyone
I just walked to the bathroom!

We travelled on Veterans Day and everything was full so we couldn't leave and we had to pay for 3 days upfront. The outside of the building and walking area desperately needed pressure washing. When we got inside, I knew we made a mistake. My dog started sniffing everything and I had to crate him sohe wouldn't "mark his territory". I took off my shoes and walked to the bathroom and this photo is what my socks looked like. I asked them to mop but they didn't. In the morning we had NO hot water at all and when I called the desk, the guy with an attitude told me everyone was showering and we'd just have to wait a couple hours! There was an isolated, unlit path into the woods to take your dog to do his business but it was really creepy. Our last morning, we went downstairs to load up the car and we had been hit. Of course, the scumbag left. The desk guy told us to call 911 and the police officer said there were cameras on the building but they didn't work - they were just for show. He was apologetic but the parking area had no exit and it was a constant problem for people to try to turn around and get out.

By , from Alabama on Nov 19, 2016

Review comment responded on Nov 25, 2016

Dear Sue, I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

3

cheap room

Everyone

Really thought it was a nice place on the first night. But there wasn't enough pillows and the television had words across the screen. Was really happy to see the balcony to the room though. The second night there we found a cockroach in the room, the man at the front desk tried telling us it was a cricket. (He later called and apologized saying, he was in fact wrong.) The lady at the front desk is very nice!

By on Oct 4, 2016

Review comment responded on Oct 29, 2016

Dear Kelsey, Thank you so much for bringing this matter to our attention. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. Your observations are well noted and we will find a solution to this issue so we can offer you or any other guests a better experience in the future.

4

good pet friendly hotel.

Everyone

We alway se joy this Motel 6. Great staff and close to everything!

By on Aug 20, 2016

Review comment responded on Sep 16, 2016

We love hearing from guests who have experienced and enjoyed our services and accommodations previously. Thank you for staying with us again, and for your suggestions for updates you voice is heard we are working to do exactly that. We are looking forward to your next visit. Thank you and well wishes.

1
Everyone

Provided a smoky room even though a non-smoking room was booked. Disgusting.

By on Aug 1, 2016

Review comment responded on Sep 16, 2016

Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced.

4
Everyone

staff was friendly, hotel was a good location, other than the parking

By on Jul 17, 2016

Review comment responded on Sep 16, 2016

We are so happy to see you found our location convenient for you travel plans. Thank you for mentioning the staffs efforts, they work hard to provide this for every guest. Your feedback is appreciated and we are looking into our options to make parking easier for our guests. We hope to see you again for a future visit.

4

family trip

Families

Good value located right at the edge of town by the entrance to the Smokey mountains. They do not have a breakfast even though online it stated they do. Overall the rooms are fairly decent and updated. The WiFi was very patchy and unreliable. Seemed to only work at night. Otherwise a good deal

By on Mar 21, 2016