Skip to main content
Beginning of main content

Days Inn And Suites Downtown Gatlinburg Parkway

2.0 out of 5.0

Recent guest reviews

The room was in horrible shape. One of the air conditioners didn't work and another one was not well maintained. The bathroom had mold in the grout. There wasn't a battery in one of the smoke detectors.

Moved 3 times. Many rooms missing amenities. Finally a room with hair dryer, telephone, and clock radio, but did not have a smoke detector. Night stand broken. Would not use the pool. Cloudy. Looked unhealthy. Falls far short of Days Inn expectations. Never stay there again. Not recommended.

The staff was nice. The room was gross, broken stuff and used Band-Aids didn't help. We left after one night. No real blankets, just a rough homeless shelter blanket between two sheets. Location was good, staff good everything else was bad. Sorry.

Not a very good place to stay...nicest way I can say it!

The hotel is run down and nasty. Our room was dirty, looked like it had never been cleaned. Nothing worked the indoor pool was closed the 1 and only dyer didn't work the plugs in our room didn't work. I will never stay there again

Pool was out of order...room smelled of mildew and cat urine..microwave didnt work at all

We had planned to stay for four nights but after seeing the condition of the hotel, we moved into another one after one night.

Very convinient to Gatlinburg. Staff was very nice, but not very professional. The hotel itself is very outdated and could use repairs but it was clean and the bed was nice. Bring your own pillow though, the pillows I had were very very thick and dense. My neck was really stuff the next day.

Worst hotel I've ever stayed in. Check in staff were unprofessional and unfriendly. Only exception to this over our entire 3 night stay was a girl named Brittany, she was great. Room was dirty and in need of many repairs including bathtub and mostly the door. Exterior door - right next to the road (road in back of hotel)and it had obviously been kicked in and was bowed in at both the top and bottom. It only held - barely - by the deadbolt. We did not feel safe at all. Some sort of damage to ceiling above in-room hot tub that was crudely covered. Same thing in bathroom tub. Complimentary breakfast was basically cereal and mini bagels. We had to ask for more yogurt and milk. Had to beg for toilet paper as we had only been given a half roll at check-in and were told "their shipment hadn't come in". Also needed towels. Indoor pool was cold. I can't believe we paid over $200.00 per night for this room. More like a $29.95 room. This is the third time we stayed in Gatlinburg for after Christmas/New Years and always had good luck with hotels, but after we were informed a month prior to our stay that our reservation for Best Western was cancelled due to them tearing it down for a new hotel, we had to scramble to find something. Should have saved our hard-earned money and stayed at home. Very, very disappointed in Days Inn Downtown and would not recommend to anyone. Spoke with other travelers there and they all said the same thing - would not stay here again.

Dirty, smelly, ants, heavily stained rugs, dirty towels, dirty bed covers. Do not stay here unless you absolutely must. I am astonished that Days Inn or Wyndham allows their names to be associated with this place. It really needs to be torn down and rebuilt.

good location, found a bed bug our second morning, still waiting to get out money back from the first night. it was run down, but stayable till the bed bug blood on sheets and the live one found in pillow case!!!

It was a comfortable hotel. They were in the process of painting and fixing things up.

Coffee had to be made on the floor because the cord wasn't long enough. Housekeeping missed cleaning out the coffee pot. Missing security bar on front door. Balcony desperately needs painted and new furniture. I didn't get the room I booked. I was supposed to get a room with a jetted tub and only had shower/tub combo. The "free breakfast" was unappealing. Difficulty in getting free Wi-Fi, but a staff person did help.

The hotel definitely has maintenance issues that needs to be addressed.

I would not recommend anyone to book this hotel. The room we stayed in appeared dirty, the room had an old musty smell, the bottom of the entry door did not stay completely closed, the bed spread had holes in it, and the light switch plate was cracked and broken. There as a kleenex box placed in the room that was smashed and torn. The photos on the hotel website are outdated and probably are from when they opened. When I checked in the staff was very unorganized and seemed like they would rather be doing anything other than helping us.

Very dissatisfied. Hotel is rundown. Rooms are very outdated which would be okay except they were not cleaned and smelled misty/moldy. The carpets had stains all over. The pool had no towels, there were cracks in the cement in the pool area. Water pooled on the surrounding pool area due to unevenness making very slippery conditions. We travel a lot and have not stayed in such a poor quality hotel in a long time. This is NOT Wyndham quality.

To start a review of our hotel stay room 230, the front desk clerk seemed high on something, there was no parking spots available, the rooms was is need of updating. The curtains were hanging down and veryas very wrinkled along with bedspreads being very wrinkleda. The door looked like it was broken into at one point and locks moved to fix it, the bathroom was so small and bathroom door was yucky on the inside. Much needed updating. Would not stay here again.

We booked because of the price, which was well below what others were charging. But internet did not work in our room, I had to stand outside of bedroom to use. Was clean enough. Staff was friendly enough, but not outgoing. Ran out of most breakfast items before breakfast was over. In general this was okay for a very short trip but I would not recommend.

We couldn't believe this was a national chain hotel. It felt like a run down motel. Took 20 minutes to check in. 15 minutes to check out. Pool was small, but clean. Environment was very loud, not relaxing. The a/c units were loud and dripped outside, so everything was wet outside and dripping on you from floors above. Our room had broken drapes, the shower rod was not secured to the wall. The full length mirror was barely hanging on the wall. There were ants in the bathroom. There was a sticky spot in front of the fridge on the carpet. I didn't want to let our toddler down to crawl around on the floor. We felt we overpaid a lot because of the condition of the hotel, but also because a few days before our vacation, I checked Orbitz again and the room would have been $64 cheaper if I had waited to book it, and Orbitz reps have not responded to my inquiry about this. I have used Orbitz for a long time and was extremely disappointed by this whole transaction.

1109 Parkway Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Days Inn And Suites Downtown Gatlinburg Parkway places you next to Ober Gatlinburg Aerial Tramway and Smoky Mountain Brewery. This 99-room hotel has free breakfast along with conveniences like ski-in/ski-out access and an outdoor pool. It's in central Gatlinburg and also a short walk from Ripley's Aquarium of the Smokies and Ripley's Haunted Adventure.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM.


Rooms

All 99 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Free weekday newspapers, free local calls, and ironing boards are other standard amenities.


Property features

Days Inn And Suites Downtown Gatlinburg Parkway features ski-in/ski-out access, an indoor pool, and an outdoor pool. There's free parking and an area shuttle for a fee. The front desk is staffed 24 hours a day to help with tours/tickets and securing valuables. Additional amenities include a children's pool, free WiFi in public areas, and a seasonal outdoor pool.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, Smoking

King 1 | Queen 1 | Sleeps 5

Guest reviews for Days Inn And Suites Downtown Gatlinburg Parkway

Everyone (23) Couples (32) Family (46) Other (3) Friends (6)
2
Everyone

The room was in horrible shape. One of the air conditioners didn't work and another one was not well maintained. The bathroom had mold in the grout. There wasn't a battery in one of the smoke detectors.

By on Aug 24, 2017

Review comment responded on Aug 28, 2017

We appreciate the time you've taken to give us your review and rating. I would like to apologize for failing to exceed your expectations. Know that your voice is important and we take your comments to heart. We will be using your feedback for future improvements rest assured that all issue mentioned will be address as quickly as possible.On behalf of the staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

1

poor hotel

Everyone

Moved 3 times. Many rooms missing amenities. Finally a room with hair dryer, telephone, and clock radio, but did not have a smoke detector. Night stand broken. Would not use the pool. Cloudy. Looked unhealthy. Falls far short of Days Inn expectations. Never stay there again. Not recommended.

By , from Kentucky on Aug 23, 2017

Review comment responded on Aug 28, 2017

Thank you for completing our satisfaction survey. Your feedback is escalated, our management will evaluate your concerns on the condition of our rooms in order to address the issue/s accordingly. Thank you for bringing your concerns to our attention.

2

low price and low quality

Everyone

The staff was nice. The room was gross, broken stuff and used Band-Aids didn't help. We left after one night. No real blankets, just a rough homeless shelter blanket between two sheets. Location was good, staff good everything else was bad. Sorry.

By on Jul 9, 2017

Review comment responded on Jul 22, 2017

I am terribly sorry for the impression we left you during your most recent stay.We hope you still choose to stay with us to surpass your experience and transform your opinion with our service.

1

stay away

Everyone

Not a very good place to stay...nicest way I can say it!

By on Jul 1, 2017

Review comment responded on Jul 3, 2017

Dear guest, I regret that you were uncomfortable and displeased with your recent stay here at our hotel. Please know that we value your business, we will do our best to make your next visit a better experience.

1

terrible!

Everyone

The hotel is run down and nasty. Our room was dirty, looked like it had never been cleaned. Nothing worked the indoor pool was closed the 1 and only dyer didn't work the plugs in our room didn't work. I will never stay there again

By on May 8, 2017

Review comment responded on May 18, 2017

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us finding the status of clean poor. This issue is truly unlikely as our housekeeping team ensure we provide clean and comfortable room for our guests. Rest assured that your feedback will not go unnoticed. Report will be submitted to our key people in order to address this issue accordingly. We hope to have the opportunity of serving you again soon. Kind regards.

1
Everyone

Pool was out of order...room smelled of mildew and cat urine..microwave didnt work at all

By , from cookeville TN on May 5, 2017

Review comment responded on May 8, 2017

Thank you for taking the time to share your experience. I'm sorry to hear you were unhappy with your stay. We are currently working hard to renovate and update our hotel.

1

does not meet days inn standard

Everyone

We had planned to stay for four nights but after seeing the condition of the hotel, we moved into another one after one night.

By on Apr 3, 2017

Review comment responded on Apr 16, 2017

I regret to read that you found this experience to be so unsatisfactory due to issues which should have been promptly attended to. We assure you that your review will be forwarded to our management so that they can call the attention of staff. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and we hope that you can give us another chance to change your opinion of our hotel.

4

decent

Everyone

Very convinient to Gatlinburg. Staff was very nice, but not very professional. The hotel itself is very outdated and could use repairs but it was clean and the bed was nice. Bring your own pillow though, the pillows I had were very very thick and dense. My neck was really stuff the next day.

By on Mar 5, 2017

Review comment responded on Mar 12, 2017

We appreciate that you've the time to rate our hotel and share your feedback on the accommodation and quality of service to which I am so sorry to hear that you were not very pleased. Thank you for staying here with us, we hope to see you again soon. Kind regards.

1

run, run away as fast as you can!

Everyone

Worst hotel I've ever stayed in. Check in staff were unprofessional and unfriendly. Only exception to this over our entire 3 night stay was a girl named Brittany, she was great. Room was dirty and in need of many repairs including bathtub and mostly the door. Exterior door - right next to the road (road in back of hotel)and it had obviously been kicked in and was bowed in at both the top and bottom. It only held - barely - by the deadbolt. We did not feel safe at all. Some sort of damage to ceiling above in-room hot tub that was crudely covered. Same thing in bathroom tub. Complimentary breakfast was basically cereal and mini bagels. We had to ask for more yogurt and milk. Had to beg for toilet paper as we had only been given a half roll at check-in and were told "their shipment hadn't come in". Also needed towels. Indoor pool was cold. I can't believe we paid over $200.00 per night for this room. More like a $29.95 room. This is the third time we stayed in Gatlinburg for after Christmas/New Years and always had good luck with hotels, but after we were informed a month prior to our stay that our reservation for Best Western was cancelled due to them tearing it down for a new hotel, we had to scramble to find something. Should have saved our hard-earned money and stayed at home. Very, very disappointed in Days Inn Downtown and would not recommend to anyone. Spoke with other travelers there and they all said the same thing - would not stay here again.

By , from Michigan on Jan 3, 2017

Review comment responded on Jan 8, 2017

Thank you for taking the time to share your experience at our hotel. I am sorry for the issues you encountered and the inconvenience it caused during your stay. I always want my guests to be happy and have a wonderful stay. I will look into the issues you have brought up and address them. Again I am very sorry.

1

terrible

Everyone

Dirty, smelly, ants, heavily stained rugs, dirty towels, dirty bed covers. Do not stay here unless you absolutely must. I am astonished that Days Inn or Wyndham allows their names to be associated with this place. It really needs to be torn down and rebuilt.

By on Dec 30, 2016

Review comment responded on Jan 3, 2017

Thank you for taking the time to share your experience at our property. I am very sorry to hear that your stay at our hotel was anything less then amazing. We are currently in the process of renovating our entire hotel. Again I am very sorry for the issues during your stay and assure you they will be addressed.