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Crossroads Inn & Suites

2.5 out of 5.0

Recent guest reviews

Staff accomodating. Breakfast was lean, could have used more items such as fresh fruit, and meat.

Great price, conveniently located to the nearby attractions and very friendly. Will definitely be back!

Location was great. Staff was ok. Maids wasn’t that great but nothing’s perfect.

I have stayed here many times and ut has always been a good experience.

Good location, comfortable bed, and friendly staff! Would stay again.

Very clean and quiet. Usually don't care for motel setup but the room was very cozy, large and clean.

Great location. Walking distance to the main strip in Gatlinburg. Nice little hotel for the price. Will be back again

Nice place! Friendly staff! Great location, within walking distance to most attractions.

There was a dirty wash cloth hanging from the shower curtain. I stepped on a nail from where the carpet is coming up. And there is mold growing in the corner where the toilet it

Nice central location. Close drive to pigeon forge.

Nice hotel but breakfast could have additional items on the menu. Sausage....

We returned to room after a full day away to find the carpet soaked. It turned out the source came from the adjoining room. We were moved immediately to another room. Maintenance and front desk did everything in a professional manner.

excellent staff and accommodations will do it again

Our stay at the crossroads was nice 5 minutes from national park. we could walk to dinning and shopping nearby the hotel was basic but clean with nice mountain views. just what we needed

We enjoyed our stay here. It's in a good location. We barely drove anywhere during our stay. The whole family enjoyed the pool. Our toddler really enjoyed the splash pool. The breakfast room was nice with fresh made eggs, biscuits, and gravy. It also had a station to make your own waffles. Our room was located on the 3rd floor and instead of walking up stairs we had concrete ramps all the way up which made it a lot easier to go up and down with the stroller rather than wait on the elevator. The staff was very friendly and let us check in early even though our room wasn't quite ready and remembered us when we came back to get the key. The owner or manager even came and chatted with us at the pool to see how the kids were enjoying it and the splash pool. They offer free parking to guests. The room was nice. We had 2 queen beds. The beds were comfortable and clean. When housekeeping came in they even folded our daughters blanket and placed it on the bed. We definitely plan on staying here again and would recommend this hotel to our friends and family!

this was a very nice hotel- the staff seemed to be very happy to work there and everyone was just nice as can be. My only thing is that it was a very long walk for us (3 old ladies!) to get to the action in Gatlinburg but otherwise it was very very nice.

This is my go-to hotel whenever I stay in Gatlinburg. Ogle Properties are run very well.

Clearly an old motel style. Pool in parking lot was under reconstruction. The included breakfast was one of the worse we ever experienced, and we travel often. The whole place needs help.

I have stayed at this Ogle property and the one that used to be across the street many times. My experience has always been good and their staff are there immediately if you have a problem.

440 Parkway Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift
  • Free local cuisine breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Crossroads Inn & Suites places you within a 15-minute stroll of popular sights such as Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift. This 78-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free local cuisine breakfast, served each morning from 7:30 AM to 10:30 AM. Enjoy a leisurely bite to eat at Atrium Pancake House, the hotel's onsite restaurant.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

Crossroads Inn & Suites features an outdoor pool, a children's pool, and a fitness center. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool.

Room options

Suite, 1 King Bed (Seasonal Fireplace)

King 1 | Sleeps 2

Suite, 1 King Bed, Jetted Tub (Seasonal Fireplace)

King 1 | Sleeps 2

Guest reviews for Crossroads Inn & Suites

Everyone (25) Couples (56) Business (1) Family (48) Friends (8) Other (3)
5
Everyone

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you for staying with us

5
Families Family with small children

Great price, conveniently located to the nearby attractions and very friendly. Will definitely be back!

By on Jun 23, 2019

Review comment responded on Jun 25, 2019

Thank you for your nice review. we hope to see you on your next visit to the Great Smoky Mts.

4
Family with small children

Location was great. Staff was ok. Maids wasn’t that great but nothing’s perfect.

By on Jun 15, 2019

Review comment responded on Jun 18, 2019

Thank you for staying with us and taking the time to give us a review.

5
Everyone

I have stayed here many times and ut has always been a good experience.

By , from South Bend, IN on May 28, 2019

Review comment responded on May 30, 2019

Thank you for your loyalty, we appreciate you and your family choosing us. Hope to see you soon.

5
Partner Couples

Good location, comfortable bed, and friendly staff! Would stay again.

By on Feb 25, 2019

Review comment responded on Feb 26, 2019

Thank you so much for your kind review. We hope you will stay with us again when you come back to the Great Smoky Mountains.

5
Everyone

Very clean and quiet. Usually don't care for motel setup but the room was very cozy, large and clean.

By , from Alabama on Jan 2, 2019

Review comment responded on Jan 2, 2019

Thank you for your kind words.

4
Everyone

Great location. Walking distance to the main strip in Gatlinburg. Nice little hotel for the price. Will be back again

By on Nov 5, 2018

Review comment responded on Nov 7, 2018

Thank you, we will look forward to seeing you and your family on your next trip to the Great Smoky Mts.

5
Everyone

Nice place! Friendly staff! Great location, within walking distance to most attractions.

By on Oct 24, 2018

Review comment responded on Oct 24, 2018

thank you for your kind review. We appreciate you and your family staying with us and hope you will stay with us again the next time you visit the Great Smoky Mts.

2
Everyone

There was a dirty wash cloth hanging from the shower curtain. I stepped on a nail from where the carpet is coming up. And there is mold growing in the corner where the toilet it

By , from Birmingham al on Oct 21, 2018

Review comment responded on Oct 24, 2018

We are sorry your stay was not pleasant. thank you for bringing to our attention these issues.

4

nice hotel, very quick walk to downtown.

Everyone

Nice central location. Close drive to pigeon forge.

By on Aug 29, 2018

Review comment responded on Sep 5, 2018

Thank you for taking the time to give us your review. We hope the next time you and your family visit the Great Smoky Mts. you will consider us.

Crossroads Inn & Suites

440 Parkway, Gatlinburg, TN 37738
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.