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Crossroads Inn & Suites

2.5 out of 5.0

Recent guest reviews

This is an Ogle's Properties as was the Best Western Twin Islands I stayed at the last four years. It is across the street from the former Twin Islands which is being demolished for a new high rise hotel. But the great rooms and the service are what keep me booking these Ogle's hotels. I had two minor things needing a fix - one was a wall heater that didn't work in the first room they gave me; the other was a mini fridge that wasn't working properly in my new room (next door) - in both cases, maintenance was there in literally less than five minutes after I called the front desk. They couldn't immediately fix the heater but they traded out the fridge in another five minutes. I had similar experiences a couple of times at their other location in past years. They take care of their customers! Otherwise, everything else was perfect. Highly recommend.

Excellent stay at Crossroads's. Walking distance to the parkway

Very nice room within walking distance of downtown Gatlinburg. Have stayed there several times and will again

We had a great stay. Great value. Very close to the main strip. Friendly staff. Basic, clean hotel with comfortable beds, great water pressure in shower. Standard hot breakfast with make your own waffles. Would definitely stay here again.

Great location to the downtown area and the entrance to the National Park. Walls between rooms are thin and you can hear conversations next door.

Enjoyed being able to walk to shops at Gatlinberg, nice outdoor pool, good free breakfast, clean room with comfortable beds

The room like very nice and I love the layout. Cleanliness seems the be pretty good too. However, during my stay the cable would go out in and out. Also the vent in the bathroom didn't work. Outside that everything was fine including the free breakfast.

This hotel was everything we expected. Clean, good location, good price, easy check-in and easy check-out. Only negative thing I can think of is that the bed & pillows weren't the most comfortable but they weren't terrible either. Definitely would stay there again!

Excellent room for the price! Our room was very clean and had room for our little ones to run around without bumping into everything with 2 queen beds. Our girls loved the free breakfast too. There was a nice selection of food to choose from. Almost everywhere in Gatlinburg was within walking distance of the hotel. We went to the aquarium and several other attractions and restaurants. We will definitely stay here again next time we come!

Very comfortable beds. No complaints other than no useable wifi signal in room 201.

the hotel is very nice and very close to everything in town. needs work on the amenities a bit other than that pretty good.

We went to Gatlinburg to see the Fall foliage. Gatlinburg is a fun little town. The people are friendly & we enjoyed our stay @ Crossroads Inn & Suites. The location is good. However, the traffic can be heavy.

The hotel is nice, it's in a great location, and the staff is polite and helpful. Just don't expect to get any sleep. People in surrounding rooms were up late drinking and partying on the balcony. Hotel management did nothing to suppress the noise. Was awakened at least a half dozen times through the night.

Crossroads was exactly what we needed for our short getaway. The staff was incredibly friendly and helpful. The room was clean and spacious. The only small, small negative was the longer walk into the heart of downtown Gatlinburg. Beyond the walk though, Crossroads was perfect! We will definitely be back!

The stay was very nice. The room was great..much better than expected. We stayed here 47 years ago on our honeymoon. So, we were expecting a not so nice room , but was wonderfully surprised. The only fall back was all the noise the elevator made all night long. Clang, cLang all night long. The room was quiet large.

The hotel is conveniently located to all downtown attractions and shopping. We were within walking distance of all the attractions we wanted to visit with our young children. Room was clean, beds were roomy and comfortable, and kids were able to enjoy the Disney channel at night when getting ready for bed.

Absolutely loved my stay at Crossroads Inn and Suites-great staff, wonderful location. First time to Gatlinburg ready to come back!!!

The rooms were nice and clean and in good shape. Great location able to walk to any location in down town Gatlinburg

We had a great time in Gatlinburg.The location of Crossroads was perfect to walk to everything. The food in the small cafeteria upstairs was excellent.. The lady did a great job of preparing it and keeping the food fresh. The cleaning staff kept our room in order always providing what we needed.Always good fresh coffee in the lobby. We enjoyed our stay at the Crossroads.

Awesome experience!!! Great place to stay . Free hot breakfast!!!!! Clean room !! Big rooms !!!

440 Parkway Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Crossroads Inn & Suites places you next to Sweet Fanny Adams Theatre and within a 5-minute walk of Cooter's Place. This 78-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Ripley's Aquarium of the Smokies and Mountain Mall are also a short walk from this Gatlinburg hotel.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 10 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

All 78 air-conditioned rooms feature patios, microwaves, and refrigerators. Guests can enjoy free WiFi and cable TV. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.


Property features

Crossroads Inn & Suites features an outdoor pool, a children's pool, and a fitness center. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Suite, 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Crossroads Inn & Suites

Everyone (7) Couples (55) Business (1) Family (47) Friends (8) Other (3)
5

great management and customer service

Everyone

This is an Ogle's Properties as was the Best Western Twin Islands I stayed at the last four years. It is across the street from the former Twin Islands which is being demolished for a new high rise hotel. But the great rooms and the service are what keep me booking these Ogle's hotels. I had two minor things needing a fix - one was a wall heater that didn't work in the first room they gave me; the other was a mini fridge that wasn't working properly in my new room (next door) - in both cases, maintenance was there in literally less than five minutes after I called the front desk. They couldn't immediately fix the heater but they traded out the fridge in another five minutes. I had similar experiences a couple of times at their other location in past years. They take care of their customers! Otherwise, everything else was perfect. Highly recommend.

By , from South Bend, IN on May 28, 2017

Review comment responded on Jun 2, 2017

Hey Al, Thank you for your review! I would like to apologize for the inconveniences you experienced at the start of your stay, but I am glad our maintenance staff was able to get it all taken care of for you. We love having guests come back and stay with us year after year, so I'm thrilled to hear that you've been staying with us for so long! Thank you for your kind words and we look forward to having you stay with us again soon!

5

nice....walking distance to the parkway.

Everyone

Excellent stay at Crossroads's. Walking distance to the parkway

By on Jan 9, 2017

5
Everyone

Very nice room within walking distance of downtown Gatlinburg. Have stayed there several times and will again

By on Nov 21, 2016

3

very close to main strip. easy walk to everything

Everyone

We had a great stay. Great value. Very close to the main strip. Friendly staff. Basic, clean hotel with comfortable beds, great water pressure in shower. Standard hot breakfast with make your own waffles. Would definitely stay here again.

By on Oct 13, 2016

3

passing through

Everyone

Great location to the downtown area and the entrance to the National Park. Walls between rooms are thin and you can hear conversations next door.

By on Apr 17, 2016

4

very clean, comfortable beds, free breakfast

Everyone

Enjoyed being able to walk to shops at Gatlinberg, nice outdoor pool, good free breakfast, clean room with comfortable beds

By , from West Virginia on Apr 3, 2016

3

the good & the bad

Everyone

The room like very nice and I love the layout. Cleanliness seems the be pretty good too. However, during my stay the cable would go out in and out. Also the vent in the bathroom didn't work. Outside that everything was fine including the free breakfast.

By , from Brandon, MS on Mar 27, 2016

5

perfect overnight stay

Couples

This hotel was everything we expected. Clean, good location, good price, easy check-in and easy check-out. Only negative thing I can think of is that the bed & pillows weren't the most comfortable but they weren't terrible either. Definitely would stay there again!

By on Dec 1, 2015

5

fun family trip

Families

Excellent room for the price! Our room was very clean and had room for our little ones to run around without bumping into everything with 2 queen beds. Our girls loved the free breakfast too. There was a nice selection of food to choose from. Almost everywhere in Gatlinburg was within walking distance of the hotel. We went to the aquarium and several other attractions and restaurants. We will definitely stay here again next time we come!

By on Nov 26, 2015

4

room 201

Families

Very comfortable beds. No complaints other than no useable wifi signal in room 201.

By on Nov 24, 2015