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Recent guest reviews

A very good and comfortable room with refrigeration and microwave. Nice clean shower. A very reasonable stay for the price.

The rooms were clean but no maid service daily. You could exchange towels on some days or ask for more at the desk. The walls though are so thin. You could hear people coughing or talking outside your room. Also the lighting isn't the best in room. It was pretty cheap for the weekend.

It was ok. Good location the staff was friendly the room need up dating

The check-in clerk was friendly. The room was clean, but very small. There was not a TV remote or landline phone in the room. I had to go ask for one. I ran into the very hard, pointy corner of the bed frame everytime I walked around the bed bc of the room being so small.

We didn't get the room we originally booked so we were put in a room with double beds, that was fine, but disappointing bc we wanted a king room. The first room hadn't been cleaned.. the beds were just made & not changed it looked like and there was food left in the refrigerator. We were moved to another room a floor up and it was better. The lady up front was accommodating and very nice so that was pleasant. Overall, the room was updated and nice, the beds were very comfortable and nice. No complaints about that. The location is perfect, too, being that it is located downtown Gatlinburg where everything is. The view in the morning is so pretty and refreshing. The parking lot, though, is a little hard to get out of if there's a lot of traffic so you have to be careful pulling out. But if you plan on walking Gatlinburg you don't have to worry about pulling out a lot. Overall, we enjoyed our stay here and would probably stay here again on our next visit.

East Parkway Gatlinburg TN

Hotel highlights

  • Walking distance to Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park
  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • 24-hour business center

Clarion Pointe Downtown Gatlinburg places you within a 15-minute stroll of popular sights such as Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. This 96-room hotel has a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.


Rooms

All of Clarion Pointe Downtown Gatlinburg's 96 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and free local calls. 49-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include ironing boards and desks. Housekeeping is available on request.


Property features

Guests of Clarion Pointe Downtown Gatlinburg have access to a children's pool, a 24-hour fitness center, and free WiFi in public areas. You'll find limited parking. The 24-hour front desk has staff always at the ready. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-out.

Room options

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Clarion Pointe Downtown Gatlinburg

Everyone (1) Couples (4)
5
Everyone

A very good and comfortable room with refrigeration and microwave. Nice clean shower. A very reasonable stay for the price.

By , from St.Louis, MO on Sep 26, 2020

Review comment responded on Nov 10, 2020

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

4
Partner Couples

The rooms were clean but no maid service daily. You could exchange towels on some days or ask for more at the desk. The walls though are so thin. You could hear people coughing or talking outside your room. Also the lighting isn't the best in room. It was pretty cheap for the weekend.

By , from Charlotte, NC on Sep 1, 2020

Review comment responded on Sep 3, 2020

Thank you for sharing your experience with us. We appreciate the input referring to our towels as well as our service. We hope to see you again in the future. Thank you for your valuable business.

3
Partner Couples

It was ok. Good location the staff was friendly the room need up dating

By on Aug 11, 2020

Review comment responded on Aug 12, 2020

I'm happy to hear that we were able to meet your expectations in many ways, though I am sorry that you found our common areas were not to your satisfaction. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again.

3
Partner Couples

The check-in clerk was friendly. The room was clean, but very small. There was not a TV remote or landline phone in the room. I had to go ask for one. I ran into the very hard, pointy corner of the bed frame everytime I walked around the bed bc of the room being so small.

By on May 22, 2020

Review comment responded on May 29, 2020

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope to hear more from you for us to know where to improve our guest experience. I do hope you'll return and let us show you a far better experience.

4
Partner Couples

We didn't get the room we originally booked so we were put in a room with double beds, that was fine, but disappointing bc we wanted a king room. The first room hadn't been cleaned.. the beds were just made & not changed it looked like and there was food left in the refrigerator. We were moved to another room a floor up and it was better. The lady up front was accommodating and very nice so that was pleasant. Overall, the room was updated and nice, the beds were very comfortable and nice. No complaints about that. The location is perfect, too, being that it is located downtown Gatlinburg where everything is. The view in the morning is so pretty and refreshing. The parking lot, though, is a little hard to get out of if there's a lot of traffic so you have to be careful pulling out. But if you plan on walking Gatlinburg you don't have to worry about pulling out a lot. Overall, we enjoyed our stay here and would probably stay here again on our next visit.

By on Mar 29, 2020

Review comment responded on Mar 30, 2020

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our view and also our location. We appreciate you taking the time to share your experience.

Clarion Pointe Downtown Gatlinburg

200 East Parkway, Gatlinburg, TN 37738
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