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Best Western Plaza Inn

2.5 out of 5.0

Recent guest reviews

Overall experience was Great!! My whole family enjoyed it we will stay again!

We absolutely loved the hotel and the staff at the front desk were amazing. They were so helpful and friendly! I can't thank them enough for all their help recommending places to eat (Old Mill, you will love it) and giving us directions to get back to the airport. However, we had an issue with the housekeeping staff. One of the days we finally had to call the front desk to get them to clean our room. My wife had left a $10 Kohls Cash on the desk and when she went to use it she was advised that it had been used over the internet on the day that we spent the whole day at Dollywood. We did not use it and the only other person(s) who had access were the housekeeping staff.

One of the best hotel experiences I've ever had! Cont. Bfkst awesome. Good selection, Newly constructed area allowed you to eat inside or outside. The best location for getting to Pigeon Forge, Dollywood or Gatlinburg. The room was clean, spacious, comfortable. Quiet. The staff was quick, professional and did a great job. The Southern Hospitality was appreciated. If ever we go back to this area-I will select this hotel again. Can't say anything negative about it.

The room was nice and comfortable. What we expected. we used both pools the outdoor hot tub wasn't hot.

It was what I would expect from a motel on the main strip but not from a Best Western. Our daughter was bitten by a spider while sitting on the bed. And there was not enough water pressure to easily flush the toilet let alone take a shower. The one bright spot was Sandy at check in and her knowledge of the area. But this will not be a place where we return.

We stayed three nights with our 3 YO. It was cold and rainy but as luck would have it we stayed in the building that housed the indoor pool which helped us keep him occupied. There is also a jump park/arcade next door. The location is great and the rooms weee large and comfortable. Our limited choice contact with the staff was awesome. Best place we have stayed in Pigeon Forge. Great price as well.

Nice stay happy with the overall experience no problems there for me will stay again

We had a coffee maker, coffee, but NO pot to make it in? Other than that was great

Nice affordable hotel in Pigeon Forge area. The rooms are clean. Breakfast is nice. Nice place to stay at the price it is offered.

you are looking for a clean, comfortable and quiet place to stay at a reasonable price. Very pleased with the size of our room---not cramped for space as many rooms in Pigeon Forge seem to be. Also, the in-room fireplace was a nice feature. Not fancy but definitely met our needs for a 3-night stay. Would stay here again.

Noisy, people standing outside our room and talking laughing all hours even Late at nite

Was nice. No elevator so if stairs are a problem this hotel is not for you. Bathroom area could have been a little cleaner.

Great stay, clean, the beds were great, especially for the price. Close to everything

Hotel is very clean. Bathrooms are nice. We stayed in the indoor pool area and you can hear the waterfall fixture in the pool all night, however, it acts as a white noise and didn't bother us. You can hear people in the pool while in your room. We weren't in the room much except at night after pool closed so we were not bothered much by swimmers. The free breakfast actually includes scrambled eggs, sausage, biscuits and gravy. Overall a great stay and will be back.

Nice outdoor and indoor pool. Nice room. Friendly staff. Good location for hotel.

Stayed one night and enjoyed every thing from the pool to the hot breakfast. Staff was very friendly and we were close to everything

Hotel is nicely maintained and in a great central location. Breakfast was good, and there was plenty of room in the breakfast area. Pools are nice.

It was a great hotel to get away for a few days!!!

Two years ago, we had an awesome room with a fireplace and it was a good size room.. This year it was in the older section no fireplace, parking was horrible and we were right next to the laundry room and had to listen to the washer/dryer and the staff rolling carts back and forth. The a/c did not work properly and was very noisy when it came on. There was a broken chair in the room. I'm not happy at all.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for Best Western Plaza Inn

Everyone (19) Couples (39) Family (63) Friends (8) Other (3)
4

nice place to stay!

Everyone

Overall experience was Great!! My whole family enjoyed it we will stay again!

By , from North Carolina on Aug 23, 2017

4

dimpledell

Everyone

We absolutely loved the hotel and the staff at the front desk were amazing. They were so helpful and friendly! I can't thank them enough for all their help recommending places to eat (Old Mill, you will love it) and giving us directions to get back to the airport. However, we had an issue with the housekeeping staff. One of the days we finally had to call the front desk to get them to clean our room. My wife had left a $10 Kohls Cash on the desk and when she went to use it she was advised that it had been used over the internet on the day that we spent the whole day at Dollywood. We did not use it and the only other person(s) who had access were the housekeeping staff.

By on Jul 17, 2017

5

hotel in pigeon forge has it all

Everyone

One of the best hotel experiences I've ever had! Cont. Bfkst awesome. Good selection, Newly constructed area allowed you to eat inside or outside. The best location for getting to Pigeon Forge, Dollywood or Gatlinburg. The room was clean, spacious, comfortable. Quiet. The staff was quick, professional and did a great job. The Southern Hospitality was appreciated. If ever we go back to this area-I will select this hotel again. Can't say anything negative about it.

By , from PA on Jul 4, 2017

4
Everyone

The room was nice and comfortable. What we expected. we used both pools the outdoor hot tub wasn't hot.

By on Jun 30, 2017

2

in the parkway

Everyone

It was what I would expect from a motel on the main strip but not from a Best Western. Our daughter was bitten by a spider while sitting on the bed. And there was not enough water pressure to easily flush the toilet let alone take a shower. The one bright spot was Sandy at check in and her knowledge of the area. But this will not be a place where we return.

By on Jun 23, 2017

5

great for families

Everyone

We stayed three nights with our 3 YO. It was cold and rainy but as luck would have it we stayed in the building that housed the indoor pool which helped us keep him occupied. There is also a jump park/arcade next door. The location is great and the rooms weee large and comfortable. Our limited choice contact with the staff was awesome. Best place we have stayed in Pigeon Forge. Great price as well.

By , from Chattanooga on Dec 21, 2016

4

nice hotel

Everyone

Nice stay happy with the overall experience no problems there for me will stay again

By , from Kingsport,TN on Dec 16, 2016

4

coffee pot

Everyone

We had a coffee maker, coffee, but NO pot to make it in? Other than that was great

By on Nov 22, 2016

3

first time at best western- it was just ok

Everyone

By , from Wisconsin on Nov 15, 2016

4
Everyone

Nice affordable hotel in Pigeon Forge area. The rooms are clean. Breakfast is nice. Nice place to stay at the price it is offered.

By on Nov 8, 2016