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Recent guest reviews

All was nice and internet worked well and bed was very comfy. And all convenience! Will be back

Very nice stay, friendly staff, great location. All around a very pleasant stay

I loved the fireplace in my room. It was so unique and beautiful. All of the staff were wonderful and very friendly. Would happily stay here again’

Friendly staff, breakfast area was very crowded and the food staff was running oit of food quickly

I have to say I visit pigeon forge frequently and this is one of the best properties down there in my book

We loved the free breakfast, especially the waffle maker. The location was perfect. Rooms were really big and beds were comfortable. The shower strength was incredible and the shower was literally warm as soon as I turned it on. Three minor things, the tub filled with about an inch of water but it went right down as soon as the shower was turned off. My guess is no one had mentioned it to them so they were unaware of the small issue. I told the front desk. Second, the outlets by the mirror were a little loose and the hair dryer plug had to be propped up to stay in. I also told the front desk about the issue. Lastly, the room had three lamps and no over head light. If you are looking for a bright room you won’t get that with these lamps. However, the bathroom light mirror was really bright and my wife loved it for doing her makeup. Overall we were very pleased with our stay and we would return for multiple visits even if those minor issues were still there.

Location was great. Staff was friendly and professional. The room was great.

Room was exceptionally clean and pretty large for room vs a suite. Although the entire hotel was very clean it was dated. They were actually in the process of painting the hallways but the colors were blah, they should be painting with colors that are bright and cheerful. The lighting was awful throughout the hotel really very dim. Reading in the rooms were difficult because of the lack of light. They need to understand that older customers sight is declining and really need bright lights to help with reading. Didn't take advantage of the breakfast so no comment on that. Everyone was very kind and helpful. I would consider staying there again.

Close to everything we do while we are there. The staff was great as usual. Room was clean also.

Great experience as usual. We almost always stay at the Plaza Inn. Kids love the pools and I love the location.

The best part about the hotel was location. The room was very dated and the bathroom was suitable if you are 3-4 feet tall. There were sticky wet spots all around the toilet (we all know what that was) and the entire room just smelt musty. It gave my wife and myself the instant desire to spray everything with Lysol, which we went to the store and got the stuff to do. Be prepared to carry your things up stairs, there were no elevators in sight of were our room was. We also found it to be a loud experience as the entire hotel is built around the parking lot so there was constant doors slamming and panic alarms of people trying to locate their vehicle. It was our daily unwanted alarm clock, at 2, 5, and 7a.m. All in all, it wasn’t the worst hotel I’ve stayed at but there are definitely better options for your money in Pigeon Forge.

there are alot of rooms here! hot tub was nice but seemed to have cold water feed coming in from one of the jets. food and accommodations very nice. the STAFF is OUTSTANDING FOLKS!

Overall experience was Great!! My whole family enjoyed it we will stay again!

We absolutely loved the hotel and the staff at the front desk were amazing. They were so helpful and friendly! I can't thank them enough for all their help recommending places to eat (Old Mill, you will love it) and giving us directions to get back to the airport. However, we had an issue with the housekeeping staff. One of the days we finally had to call the front desk to get them to clean our room. My wife had left a $10 Kohls Cash on the desk and when she went to use it she was advised that it had been used over the internet on the day that we spent the whole day at Dollywood. We did not use it and the only other person(s) who had access were the housekeeping staff.

One of the best hotel experiences I've ever had! Cont. Bfkst awesome. Good selection, Newly constructed area allowed you to eat inside or outside. The best location for getting to Pigeon Forge, Dollywood or Gatlinburg. The room was clean, spacious, comfortable. Quiet. The staff was quick, professional and did a great job. The Southern Hospitality was appreciated. If ever we go back to this area-I will select this hotel again. Can't say anything negative about it.

The room was nice and comfortable. What we expected. we used both pools the outdoor hot tub wasn't hot.

It was what I would expect from a motel on the main strip but not from a Best Western. Our daughter was bitten by a spider while sitting on the bed. And there was not enough water pressure to easily flush the toilet let alone take a shower. The one bright spot was Sandy at check in and her knowledge of the area. But this will not be a place where we return.

Parkway Pigeon Forge TN

Hotel highlights

  • Steps from Dolly Parton's Stampede Dinner Attraction
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Best Western Plaza Inn places you next to Dolly Parton's Stampede Dinner Attraction and within 2 miles (3 km) of other popular attractions like LeConte Center At Pigeon Forge. This 201-room hotel welcomes guests with 2 outdoor pools and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM.


Rooms

The 201 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

At Best Western Plaza Inn, guests enjoy 2 outdoor pools, an indoor pool, and a children's pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include 2 spa tubs, free WiFi in public areas, and a meeting room.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

2 Queen Beds | Sleeps 4

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

3 Queen Beds | Sleeps 6

Guest reviews for Best Western Plaza Inn

Everyone (25) Couples (2) Family (7)
5
Partner Couples

All was nice and internet worked well and bed was very comfy. And all convenience! Will be back

By , from Newnan GA on Oct 30, 2020

4
Family with small children

Very nice stay, friendly staff, great location. All around a very pleasant stay

By , from Oak Hill, Oh on Aug 8, 2020

5
Family Family

I loved the fireplace in my room. It was so unique and beautiful. All of the staff were wonderful and very friendly. Would happily stay here again’

By , from Clayton, NC on Feb 21, 2020

4
Family

By on Nov 20, 2019

5
Family

Friendly staff, breakfast area was very crowded and the food staff was running oit of food quickly

By on Oct 29, 2019

5
Family Partner Couples

I have to say I visit pigeon forge frequently and this is one of the best properties down there in my book

By on Sep 5, 2019

5
Family

We loved the free breakfast, especially the waffle maker. The location was perfect. Rooms were really big and beds were comfortable. The shower strength was incredible and the shower was literally warm as soon as I turned it on. Three minor things, the tub filled with about an inch of water but it went right down as soon as the shower was turned off. My guess is no one had mentioned it to them so they were unaware of the small issue. I told the front desk. Second, the outlets by the mirror were a little loose and the hair dryer plug had to be propped up to stay in. I also told the front desk about the issue. Lastly, the room had three lamps and no over head light. If you are looking for a bright room you won’t get that with these lamps. However, the bathroom light mirror was really bright and my wife loved it for doing her makeup. Overall we were very pleased with our stay and we would return for multiple visits even if those minor issues were still there.

By on Aug 29, 2019

5
Everyone

By on Aug 23, 2019

5
Family

Location was great. Staff was friendly and professional. The room was great.

By on Aug 11, 2019

5
Everyone

By on Dec 15, 2018

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