Best Western Forest Hills Hotel3.0 out of 5.0
Recent guest reviews
Slow check in, out-dates rooms, rude staff! Poor evening meal served cold what could be worse! Waited for 30 minutes for someone to turn up at the check in desk at 5pm! Where was everyone? I had emailed through prior to the stay to request a quiet room and book a table in the restaurant for that night! I got neither of my requests! I enquired when checking in if the table was booked and I was informed it was not. I went to my room which was on the first floor, no lift! At 6 months pregnant attending the hotel on my own you'd assume a staff member would offer to help but no one did. The noise coming from an event taking place was stupidly loud considering I had asked for a QUIET room. The hotel was "full" so apparently it was tough. The meal that night was vile, I waited 20 minutes to be seated as the restaurant staff were too busy in groups talking, seemingly comparing shoes! I was sat down and asked abruptly what I wanted to drink and if I was drinking any wine that night (very noticeably pregnant). I have a dairy allergy which I made the waitress aware of and she replied with "ok" that was it, 5 minutes later came back and asked if I wanted bread and butter!!! I ordered my food without much bother but when it arrived it was cold! I mentioned this to a waitress who rolled her eyes and took the meal away and EVENTUALLY bought back a properly cooked warm meal! Although the food was very bland and tasteless I was too embarrassed to ask again. On leaving the restaurant a member of management was shouting at a waitress in her face, very professional! As a business lady myself I stay in a lot of hotels around the country, this one was definitely the worst! Would not even recommend this hotel to my worst enemy! Should have however realised the lack and disgusting customer service judging by managements rude and arrogant comments on trip advisor!
We stayed at the hotel for 3 nights as part of a coach party. The service was excellent , start to finish, in all areas. We were greeted in a friendly manner, and our luggage arrived in our room, almost as quickly as us. The room was extremely clean, the beds very comfortable and the water in the bathroom lovely and hot. We had a lovely Mersey view from the room and the country setting made it quiet at night. We even had windows that open. Breakfast was freshly cooked and very mouthwatering. Our evening meals were just as good, - hot, tasty and well cooked. There is no lift at the hotel, but there seemed to be plenty of ground floor rooms available.
My husband and I with our 19 year old son who is autistic stayed here for one night and we were very impressed by the whole package. We expected the price to be a bit steep but to be honest it only happens once a year and you cant take it with you so we indulged!!! The front of house lady was very pleasant and helpful giving us all the info we needed. The room was pleasant and very clean, the shower was huge fitting 2 people in it!!! We had room service which came fairly prompt and delivered by 2 very charming and polite young people. The young chap took an interest in Tim and explained that he had Asperger and understood Tim very well.... Top marks to that young man. We all slept well and enjoyed a very good breakfast the next day before the Gran Adventure at the Zoo! Would recommend and visit again next year. Many thanks
It is always difficult to accommodate a Football Club, the numbers and the specific requirements, dietary arrangements, at set times, are all very important. We cannot speak more highly of this hotel managing this for us and also serving excellent quality meals as ordered and on time. Rooms were clean and tidy. Service was timely and polite, could not fault it.
Nice hotel, friendly staffs and wonderful view! The pool and Jacuzzi were brilliant, kids liked it very much! Plenty of free parking spaces! Breakfast was very good too! Only 13 mins driving to Delamere Forest, a nice walk with kids there especially finding the Gruffulo! I would highly recommended Forest Hills Hotel for a comfortable and reasonable price stay!
Thought we would treat ourselves to a nice hotel with a spa. We had stayed in the travelodge for two nights previous and being honest should of paid £30.00 a night less to stay there. Travelodge 40 inch tv, lovely white linen sheets and fresh towels Best Western 24 inch tv, bedding with holes in and grey towels - however got to say the room was old fashioned however impeccably clean! Well done cleaners Had booked a double, went to the room two singles Overall shabby for the money
Thank you to all the staff at the hotel from the minute we checked in everything was great and not too much trouble with the receptionist having good knowledge of the local area and things to do. It was a great hotel and location for us as a family to visit lots of attractions, and the pool was great after a long day walking around Chester zoo. Thank you and would love to be back soon.
We stayed on Thursday the 2nd of August and from the moment we walked in the hotel it lift the weight off are shoulders and made us feel like we were so special . Susanne from reception made us feel so welcome and explained what the hotel had on offer and the times for breakfast and the gym and were every Think was . When popping down to the gym there was Susanne will a smile ready to help if needed . She made us feel that their was nothink she couldn't do to help are stay be special . Late on in the evening we got the pleasure of the night team Steven who was just as helpful as Suzanne from reception . On returning back to my room I feel that one night here was not good enough to enjoy everything so on leaving the hotel next morning . Suzanne help me book in for another night here in a weeks time . I feel that as a hotel manager myself that Suzanne and Steve are a great asset to the hotel and on meeting them will feel the same as we did . That this and it's staff is one he'll of a hotel and a great place to get away for work and life and just relax with amazing staff the help you with all your needs with a smile and a kind word .
I think the staff thought we were from another planet wanting to check in. They had to call 'someone' to do that. And then get 'someone' to unlock the 1980s furnished bar to get a drink. Mr Charisma himself was that 'someone' clearly employed to do what others couldn't manage and boy... he showed em. Think late 80s early 90s decor and smells like an old folks home. Not cheap either.
Nice hotel, bathroom needs a revamp very difficult to get in & out of the bath safely. There are no lifts, the pool & gym were brilliant, the bed was comfy and quite high. Breakfast was very good as was all the food we ate here. My only complaint was it was extremely hot in the restaurant every time we ate in it. The room was very hot also,
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Best Western Forest Hills Hotel places you 7.8 mi (12.5 km) from Norton Priory Museum and 12.1 mi (19.6 km) from Chester Zoo. This 58-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Chester Cathedral and Grosvenor Museum are also within a 30-minute drive.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a English breakfast is available for a fee.
The 58 rooms have desks. TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries.
Best Western Forest Hills Hotel features an indoor pool, a children's pool, and a health club. Free parking is included with your stay. Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 802 reviews