This hotel/motel is ok for a one night stay and thats about it. We checked out after the first night, it would have been sooner but didnt want to lose our money after checking in. This place didnt appear to be in a safe area as the staff reminded us not to leave personal items in the car. I would not recommend a stay here. The tv didn't work the sliding closet door was broken the tub drained slow carpet was dirty it had cheese on the floor so it may not have been cleaned properly before we arrived.
Front desk was rushing us out of the breakfast area at 8:45 indicating they close at 9 am. At exactly 9 am they closed the lights on us as we were finishing our breakfast and left us in the dark. When asked to please wait a few, she said No They Are Closed. Very rude customer Hospitality. She need to not work in hospitality setting and work as a time keeper.
I was very surprised to find that we had to pay $12 per day for parking. The parking lot was a standard hotel motel parking lot with plenty of room, cannot understand why they wanted $12 per night. Just be aware of this when booking the property. Otherwise everything was OK.
Nice for the price. $12 parking charge was strange for motel style set-up. If I had known from Orbitz description, could have shuttled or ubered to save most if not all of that fee
Cleanness. Very good service. Very convenient close to SFO airport.
Appreciated the airport shuttle; decent rooms, clean, friendly and helpful staff. Place is not new but we would stay there again.
Room was clean, comfortable, and quiet. Hotel staff was very friendly. Continental breakfast was a little light on choices, but filling. Good for a 1 or 2 night stay, but not recommended for longer stays.
Hallway is dirty , need to upgrade, poor cutomer service .
It was a clean bedroom with a comfortable bed! Great service at reception .
I didn’t like the door to my room being in the outside, I didn’t like the air conditioning system, I didn’t like the hint of sewer smell in the air, I didn’t like the small cups for morning coffee or the breakfast provided.
Needs major updating. Could not Hang Clothes in Closet as they were so shallow. Original room 307 Had no bed skirt and outlets were worn so as power for devices were intermittent. Middle of our stay the vent in the bath room air vent leaked tinted water. Had to move to another room. I don't blame staff but please rooms are not up to par.
staff got our reservations a little mixed up. I was part of a larger party and we had asked for double rooms and got single. they apologized and corrected the measure with a roll away bed. their staff was VERY helpful and accommodating.
The room had a broken lock & dirty lamp shades!! It was very run down & felt icky!!!
The rooms smelled like new carpet glue. Way too strong gave us headaches. The breakfast was mediocre.
They do not mention that they charge a $12 per night parking fee
Near the airport, spacious room, big bed, has most of what I expected.
Good location, good people in the counter. Really bad rooms The air condition was like 70’s air condition it made a lot of noise and didn’t work properly, the doors on the bathroom were broken, I will understand that and a $70 hotel but in $150 hotel it is crazy.
It is clean and nice. Price is very reasonable, but it is a little noisy.
Located in Shoreview within a short walk of Poplar Creek Golf Course, San Mateo SFO Airport Hotel is within 2 miles (3 km) of other popular sights such as Coyote Point Park. This 45-room hotel has free breakfast along with conveniences like free in-room WiFi and a free airport shuttle.
Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
At San Mateo SFO Airport Hotel, guests have access to a gym, free WiFi in public areas, and a business center. If you drive, self parking is USD 12.00 per day, or you can take advantage of the free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include express check-out, free newspapers, and laundry facilities.
This hotel/motel is ok for a one night stay and thats about it. We checked out after the first night, it would have been sooner but didnt want to lose our money after checking in. This place didnt appear to be in a safe area as the staff reminded us not to leave personal items in the car. I would not recommend a stay here. The tv didn't work the sliding closet door was broken the tub drained slow carpet was dirty it had cheese on the floor so it may not have been cleaned properly before we arrived.
Front desk was rushing us out of the breakfast area at 8:45 indicating they close at 9 am. At exactly 9 am they closed the lights on us as we were finishing our breakfast and left us in the dark. When asked to please wait a few, she said No They Are Closed. Very rude customer Hospitality. She need to not work in hospitality setting and work as a time keeper.
We are very sorry for the problems you have experienced during your stay. This has been discussed with our management and we are doing our best not to have the same issue with other guests. Your feedback gave us a chance to improve our customer service hospitality. We hope that you will give us a chance again to serve you better in the future. Have a great day!
I was very surprised to find that we had to pay $12 per day for parking. The parking lot was a standard hotel motel parking lot with plenty of room, cannot understand why they wanted $12 per night. Just be aware of this when booking the property. Otherwise everything was OK.
Thank you very much for staying with us. We are sorry if you experience some problems during your stay. We appreciate your feedback so we can serve our guests better in the future. Have a great day!
Nice for the price. $12 parking charge was strange for motel style set-up. If I had known from Orbitz description, could have shuttled or ubered to save most if not all of that fee
Thank you very much for staying with us. Your feedback is very important. Rest assured that it will be forwarded to management. Have a great day!
Cleanness. Very good service. Very convenient close to SFO airport.
Thank you very much for staying with us. we hope you had a comfortable stay. Have a great day!
Appreciated the airport shuttle; decent rooms, clean, friendly and helpful staff. Place is not new but we would stay there again.
Thank you very much for staying with us. We hope you had a comfortable stay. Have a great day!
Room was clean, comfortable, and quiet. Hotel staff was very friendly. Continental breakfast was a little light on choices, but filling. Good for a 1 or 2 night stay, but not recommended for longer stays.
Thank you very much for staying with us. Your feedback is very important to us. We hope you had a comfortable stay. Have a great day!
Hallway is dirty , need to upgrade, poor cutomer service .
Please accept our apology if you have encountered some issues during your stay. Your feedback is very important to us. Rest assured that it will be forwarded to the management. Have a great day
It was a clean bedroom with a comfortable bed! Great service at reception .
Thank you for giving us an excellent score. We hope you had a comfortable stay and we hope to see you gain in one of your future stay here in San Mateo/ San Francisco area. Have a great day!
I didn’t like the door to my room being in the outside, I didn’t like the air conditioning system, I didn’t like the hint of sewer smell in the air, I didn’t like the small cups for morning coffee or the breakfast provided.
We are sorry if you had experience some problems with the room condition. Your feedback is very important to us. Rest assured that it will be forwarded to the management. Have a great day!
We are sorry about the room condition We do appreciate your feedback and rest assured that we will do our best to solve this issue so we can serve our guests better in the future. Have a great day!