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Comfort Inn Red Horse

2.5 out of 5.0

Recent guest reviews

We were there for only one evening, for a family gathering in town--so met our needs

We found a syringe under the cushion of the chair in our room. It really freaked me out, it also appears the needle part may have been missing. I immediately told the front desk and he changed our room, I also left a message for the GM who returned my call first thing next business day. My biggest concern is that the needle could still be in the room, what if I or my husband would have been stuck or what if a kid would have found it. Even their cleaning staff is put in danger. If you stay here please be careful! Room 112 had the missing needle! The GM was very nice and didn't tried to make excuses. I understand it's not in their control what their guests do I just hope their staff will be careful and more diligent.

Clean Room Very Poor Customer Service.... The Front Desk Personal was so unhelpful..... Let me put it this way... if i'm checking in into an hotel with a DL from another state chances are that i'm not from the area....and if i ask you if you know of any good places to eat don't just tell me to make a left out of the parking lot and you will find a place Very poor customer service service. This person should not be dealing with customers....this person couldn't even tell me where to get a cup of water.

This was not a positive experience. I thought it would be a nice stay as I booked through your website,but since your website did not specify whether my room was smoking or not the hotel staff gave me a smoking room which was the only thing left without informing me until arrival. All of my clothes, including suit which I had to wear to the wedding, and bedding smelled terrible of cigarette smoke. All I wanted to do was get out of that room and get into fresh air. Even sleeping was a challenge. I had a roomate who smoked cigarettes and that I did not mind, this room was full of smoke it was unbearable.

Good experience room comfortable and clean and breakfast was good

We were coming from upstate NY, 6 hrs or so ride. The hotel was very easy to find off Rt. 15. Exceptionally clean, nice place. Just an over niter but we will be back.

My husband and I stayed at your hotel and were pleased with the helpful & courteous staff! The room itself (119) was adequate and I regret having to report anything negative but by 10am the morning after our stay, my husband had several bites on his legs, and few more on his arms & face! I also had approximately a dozen myself on arms, legs & forehead! I am not reporting this in search of free or discounted anything!!! Only want you to be informed so an exterminator may check that room for bedbugs and no future guests to that room seek restitution! Thank you for your attention to this matter!!

The location is good. Right off of major roadways. The staff was nice and helpful. The rooms are clean and it seems they have been remodeled. The free breakfast was good. Two thumbs up.

Came in late, left early. Easy highway access.

The hotel was very easy to find. I was simply looking for a clean, quiet place to spend the night.

Room options

Standard Double Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Comfort Inn Red Horse

Everyone (1) Couples (5) Business (1) Family (1) Friends (1) Other (1)
3
Everyone

We were there for only one evening, for a family gathering in town--so met our needs

By on Jul 15, 2017

1

found syringe in room

Couples

We found a syringe under the cushion of the chair in our room. It really freaked me out, it also appears the needle part may have been missing. I immediately told the front desk and he changed our room, I also left a message for the GM who returned my call first thing next business day. My biggest concern is that the needle could still be in the room, what if I or my husband would have been stuck or what if a kid would have found it. Even their cleaning staff is put in danger. If you stay here please be careful! Room 112 had the missing needle! The GM was very nice and didn't tried to make excuses. I understand it's not in their control what their guests do I just hope their staff will be careful and more diligent.

By on Jan 12, 2016

4

family event

Families

Clean Room Very Poor Customer Service.... The Front Desk Personal was so unhelpful..... Let me put it this way... if i'm checking in into an hotel with a DL from another state chances are that i'm not from the area....and if i ask you if you know of any good places to eat don't just tell me to make a left out of the parking lot and you will find a place Very poor customer service service. This person should not be dealing with customers....this person couldn't even tell me where to get a cup of water.

By on May 19, 2015

1

smokey room wedding

BusinessTravelers

This was not a positive experience. I thought it would be a nice stay as I booked through your website,but since your website did not specify whether my room was smoking or not the hotel staff gave me a smoking room which was the only thing left without informing me until arrival. All of my clothes, including suit which I had to wear to the wedding, and bedding smelled terrible of cigarette smoke. All I wanted to do was get out of that room and get into fresh air. Even sleeping was a challenge. I had a roomate who smoked cigarettes and that I did not mind, this room was full of smoke it was unbearable.

By on Jun 30, 2014

4

graduation getaway

Couples

Good experience room comfortable and clean and breakfast was good

By on Jun 16, 2014

5

fantastic !!

Couples

We were coming from upstate NY, 6 hrs or so ride. The hotel was very easy to find off Rt. 15. Exceptionally clean, nice place. Just an over niter but we will be back.

By on Oct 25, 2013

2

great staff but bug bitten

Couples

My husband and I stayed at your hotel and were pleased with the helpful & courteous staff! The room itself (119) was adequate and I regret having to report anything negative but by 10am the morning after our stay, my husband had several bites on his legs, and few more on his arms & face! I also had approximately a dozen myself on arms, legs & forehead! I am not reporting this in search of free or discounted anything!!! Only want you to be informed so an exterminator may check that room for bedbugs and no future guests to that room seek restitution! Thank you for your attention to this matter!!

By on Jul 3, 2013

3

great location. no problems.

Couples

The location is good. Right off of major roadways. The staff was nice and helpful. The rooms are clean and it seems they have been remodeled. The free breakfast was good. Two thumbs up.

By on Sep 30, 2012

3

easy access frederick

GetawayWithFriends

Came in late, left early. Easy highway access.

By on May 1, 2011

4

comfort inn red horse

Singles

The hotel was very easy to find. I was simply looking for a clean, quiet place to spend the night.

By on Jun 22, 2010