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Best Western Ambassador Motor Lodge

3.5 out of 5.0

Recent guest reviews

We had a one night stay & were very surprised! Very clean, tidy & comfortable. Check in & check out were easy and the staff were welcoming. Close to the beach, pubs, restaurants & the beach. Free parking. Definitely stay again as it was reasonably priced & clean.

We were on enroute to Fraser Island so only needed overnight in Hervey Bay. This motel was well located as near a shopping centre and several restaurants. Our room was clean and large, and the bed was a king and comfortable. The décor was dated but in good condition. We would happily stay there again.

3 adults spent 2 nights at this motel. We struggled to get the jug under the bathroom sink to fill up and there was only one teaspoon for a room that sleeps 4 and we found an opened packed of biscuits in the cupboard with the tea/coffee/sugar. The Wifi was extremely slow and I gave up trying to do what I was doing because of this. Hot water takes a long time to come through even after being a 30degree day. This was for all 3 showers. Breakfast is only available after 8am on weekends and they have limited office hours. The whole motel needs some TLC with lots of little things that can be fixed in the rooms. The 2 other people staying with me have previously stayed here and experienced similar issues. The positives include being close to food places and waters edge, plenty of parking, back street exit.

I am in the music business and have been for 20 years and my band had a show locally in Hervey Bay for the locals and bringing a few out of town people to Hervey Bay as well to boost some tourism and money for the area. So we were excited to stay in Hervey Bay and play our show. At first, it seemed like a great affordable motel and spacious rooms until we started seeing a few problems. Very dated building and interior, The tv remote did not work properly. Dusty in places, chipped tiles and dirty mirrors with child hand prints on it. We also accidentally dropped some money under our bed, we had to lift the bed up to get it and what we found under there was disturbing. Used condom and lube packaging yep that's right. We didn't complain about this and thought we would make them aware at check out. We return back from our show at about 10pm. Which was great and successful There were 5 of us, we shared two rooms.And decided to have a couple of quiet beers on the porch. We were only out there for 30mins and a guest came out and very forcefully said can you keep the noise down and that he will be thinking of us at 5am (keeping in mind he was very rude first time round) so we decided to retreat to one of our rooms to finish our beers. We ended up all going to bed by 12am after all of us consuming only 2 beers each which is not partyinggggg haha. Ok fast forward to check out, we were going to mention the previous mentioned problems, my wife went to return the keys and basically the staff member said that they received reports we were yahoooooing and partying till the early hours of the morning on 2 quiet beers each yeahhh right! And was very rude to my wife saying that were no longer welcome to come back...we were definitely not partying or yelling or yahooooing until all hours of the night. It's ok thou, there are far better, affordable places to stay (which we will) in the beautiful Hervey Bay. Any other musicians I know will be made aware not to stay here and there are a lot of them out there. Try out the gold chain hotel next door it looks good and our friends stayed there the same night, and raved about it.

Stayed for 2 nights in early December. Had a family room, very spacious and clean. Queen bed a little hard for my taste. Huge bathroom. Close to shops behind and the foreshore to the front. Staff very friendly and helpful.

The room was huge , the service was excellent , but ... the shower was in a bath which required us to step up into it ..a little difficult and maybe dangerous for us older folk . Very close to shopping centres and attractions and a walk across the road to the beach .

This motel has a good features but also not so good ones. Good: Spacious and clean rooms. Central location, near the beach, close to eateries (within 1km). There is a shopping centre a couple of streets away with Woolworths, Coles, bottle shop, etc. The motel is very quiet and unaffected by traffic other than noisy flying foxes very active early in the morning (but they did not bother me too much). Not-so-good: The staff at reception seems very stacked to their own ways and rigid. I arrived early than the normal check-in time and was told to come back at the time stipulated on their website (in other hotels I have been to, they had made the effort to accommodate me even though they were not ready to receive me, not on this place). There is a restaurant in this place which opens at some particular hours. I inquired about the opening hours and the reply was something along the lines of "as advertised on our webpage the restaurant only opens on....." After this I went to check their webpage and noticed that it is badly set up and couldn't find it anywhere. When I requested the wifi password it came with the warning words: "oh but if you use more than 1Gb you will need to come back to give you another one and we will charge you for it". Also the reception does not seem to be manned around midday as I discovered on a particular day that I went to ask for something. Normally I am someone who give good marks to the service provided by the staff or not complain about it if not good but this place really needs to improve on their customer service.

My recent stay at this establishment was for one night only as part of a business trip. I will start by saying that it's in a good location in regards to eateries, restaurants and shops, being within a 10-15 minute walk. It is also situated on the esplanade opposite the ocean. The lady that checked me in was really kind and friendly, and an asset to the hotel. The room itself was clean and a good size, however it was definitely showing it's age and I would suggest an update is needed. There is a small pool which looked clean and inviting. There was also a BBQ in the pool area for guests to use. I would stay again for a work trip, but would not choose this hotel if I were vacationing with my family as I prefer a more modern hotel.

the room was clean and spacious, 3 guests 2 towels no teaspoon, coffee mugs were not clean, broken showerhead, used toiletries, we overlooked this. there was relief managers there at the time of our stay I got the distinct impression when I had to request something or ask a question that I was "bothering him" I went to get the spare pillow from the cupboard apparently someone in housekeeping thought it would be funny to put the iron on top of the pillow, I am just thankful no child was standing near me when it crashed to the floor. its a shame as I am sure the managers take pride in running their motel, maybe I just stayed at the wrong time. we will not return there as I felt unwelcome.

My husband and I stopped here for a two night stay as part of our honeymoon road trip down the east coast to visit Fraser Island. Darlene was very helpful and accommodating- she booked us on the best trip we've ever been on. The rooms are clean and quiet with a 10-15 minute walk down to the restaurants and shops. The pool is small but the sea is literally on your door step.

296 Esplanade Pialba QLD

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Hervey Bay, Best Western Ambassador Motor Lodge is within a 10-minute stroll of sights such as Hervey Bay Historical Village Museum and WetSide Water Education Park. This 21-room, 3.5-star motel has a restaurant, an outdoor pool, and free in-room WiFi. Fraser Coast Cultural Centre and Hervey Bay Golf and Country Club are also nearby.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

All 21 air-conditioned rooms provide refrigerators, coffee makers, and ceiling fans. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

At Best Western Ambassador Motor Lodge, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. If you drive, take advantage of free parking. Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include a business center, a computer station, and express check-out.

Room options

Superior King Room

King 1 | Sleeps 2

Family Room

Queen 1 | Sleeps 4

Two Bedroom Suite

Twin 4 | Sleeps 6

Standard Queen Room

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 65 reviews