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Baymont Inn & Suites Franklin

2.5 out of 5.0

Recent guest reviews

Had to ask for towels. The bathroom had hair in the shower and tub area. Was not the cleanest. The breakfast was just okay in terms of selection.

Was a nice, clean, quiet hotel. Staff was friendly. Breakfast was what you would expect. Kids had the pool all to themselves. Will definitely stay again.

We stayed one night in the hotel. Check in was easy and prompt. Room was nice and clean. Free breakfast was very nice. No problems at all.

Any complaint is with Orbitz. They do nothing offer the best price or rebate

I took my Orbitz reservation information when I checked in. I had paid for a room with 2 Queen Beds for 3 Adults. They were going to put us into a room with 1 Queen Bed that was handicap accessible. When I showed them my reservation, the gal at the counter said that she could put me in a different room with 2 beds but would have to charge me an additional $52.52 as it would be an upgrade. My paperwork CLEARLY stated we paid for a room with 2 beds to begin with, why should I have to pay more! After arguing with her for half hour, I gave her my debit card and I figured I would call Orbitz and they would make it right. Later that evening as I was looking at my debit card activity I saw where Baymont Inn had not only taken the $52.52 out, but they did so TWICE!! I cannot dispute and get my money back for over 2 weeks now...WAY TO GO BAYMONT INN!! I WILL NOT BE RETURNING TO YOUR CHAIN. The bathroom was not the cleanest that I have ever seen, scum/mold in shower and sink. Breakfast was aweful...if that was sausage that I was supposedly eating, it sure didn't taste like it...and their juice was undrinkable. Very disappointed, went to Waffle House on day two.

the room was dark, not enough lighting, bed was uncomfortable

Air in room needs to be more fresh, somebody smoked there before me ( I ordered smoke free), but I was to tired to go down and ask for another room.

Our stay was very nice. The room was exceptionally clean. I would have liked to have some fresh fruit available at the breakfast. The dining area was clean and pleasant. We would certainly recommend this hotel.

The hotel was in a good location and was comfortable. However just a bit pricey for the location . I would probably drive a little further in the future for either a cheaper hotel are more for my money.

Great comfy beds and cozy room. The complimentary breakfast was great as well - they had biscuits and gravy, waffles, cereal, coffee and juices the morning we ate there. I've stayed at Quality right across the street as well and Comfort Inn is definitely a step up in my mind.

Clean and comfortable hotel. Great complimentary breakfast. Indoor pool and work out areas are also clean.

Recently back from a trip to Italy where we stayed in fancy modern places and old-fashioned farmhouses, I was happy to find this place--not fancy, not necessarily well maintained on the outside--which had everything I wanted: comfortable bed and pillows, room-darkening curtains, effective AC, microwave, fridge, good computer desk, iron, hairdryer, tub & shower, free wi fi, and free breakfast. The pool and exercise room looked tempting, though I didn't use them. I was particularly grateful to the desk clerk who printed out my boarding pass. Easy access to the highway.

It was a very please stay. The staff was very nice and well informed about the area and where certain places were located. Would be glad to stay there at any time I am in the area.

Staff was great. Rooms were clean. Sunday breakfast was very busy could have had more staff to keep food stocked up. Would stay here again

No wifi, no phone, weird shower set up, ran out of breakfast over an hour before breakfast ended....in fact the staff said they were out of the coffee we wanted for the entire weekend! The staff kept saying, "sorry" but had no way to fix anything! Probably the worst hotel stay we've had in years!

We were in Franklin to visit family. The location was right at the INterstate exit but you couldn't hear any highway noise and was very convenient to the town square area about 9 minutes away. Very clean room, comfortable queen bed, full cable tv and free internet. Nice modern bathroom with hair dryer and hot water in shower. Overall the motel was very clean and they had a typical breakfast of cereals/make your own waffles/some fruit/juice/coffee and toast. Adequate breakfast if you just want to get up and get on your way. The room we had was no smoking and it didn't feel like it used to be a smoking room. I'd stay here again if in the area. the desk staff was nice, there was a small indoor pool but we didn't use it.

The first non-smoking room assigned had been smoked in. The second replacement room given was fine! Would suggest the upgrade to Flat Panel TV's, vs. the old fashioned Tube Type Sets. the mattress was very comfortable which made for a good nights rest!

2122 Holiday Ln Franklin IN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Baymont Inn & Suites Franklin places you within a 15-minute drive of Valle Vista Golf and Edinburgh Premium Outlets. This 71-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Lucas Oil Stadium and Bankers Life Fieldhouse are also within a 30-minute drive of this Franklin hotel.


Dining

Free buffet breakfast is included with your stay.


Rooms

The 71 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.


Property features

At Baymont Inn & Suites Franklin, guests enjoy an indoor pool, a fitness center, and a sauna. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include free WiFi in public areas, a meeting room, and express check-out.

Room options

Room, 1 Queen Bed, Non Smoking, Microwave

Queen 1 | Sleeps 3

Room, 1 Queen Bed, Non Smoking, Refrigerator

Queen 1 | Sleeps 4

Room, 1 King Bed, Non Smoking, Microwave

King 1 | Sleeps 3

Room, 2 Queen Beds, Non Smoking, Microwave

Queen 2 | Sleeps 4

Guest reviews for Baymont Inn & Suites Franklin

Everyone (8) Business (2) Couples (2) Family (2) Other (1) Friends (2)
3
Everyone

Had to ask for towels. The bathroom had hair in the shower and tub area. Was not the cleanest. The breakfast was just okay in terms of selection.

By on Jun 7, 2017

5

nice hotel

Everyone

Was a nice, clean, quiet hotel. Staff was friendly. Breakfast was what you would expect. Kids had the pool all to themselves. Will definitely stay again.

By on May 7, 2017

4

nice place to stay.

Everyone

We stayed one night in the hotel. Check in was easy and prompt. Room was nice and clean. Free breakfast was very nice. No problems at all.

By , from Indiana on Jan 24, 2017

4

nice hotel

Everyone

Any complaint is with Orbitz. They do nothing offer the best price or rebate

By on Dec 24, 2016

1

was not treated fairly.

Everyone

I took my Orbitz reservation information when I checked in. I had paid for a room with 2 Queen Beds for 3 Adults. They were going to put us into a room with 1 Queen Bed that was handicap accessible. When I showed them my reservation, the gal at the counter said that she could put me in a different room with 2 beds but would have to charge me an additional $52.52 as it would be an upgrade. My paperwork CLEARLY stated we paid for a room with 2 beds to begin with, why should I have to pay more! After arguing with her for half hour, I gave her my debit card and I figured I would call Orbitz and they would make it right. Later that evening as I was looking at my debit card activity I saw where Baymont Inn had not only taken the $52.52 out, but they did so TWICE!! I cannot dispute and get my money back for over 2 weeks now...WAY TO GO BAYMONT INN!! I WILL NOT BE RETURNING TO YOUR CHAIN. The bathroom was not the cleanest that I have ever seen, scum/mold in shower and sink. Breakfast was aweful...if that was sausage that I was supposedly eating, it sure didn't taste like it...and their juice was undrinkable. Very disappointed, went to Waffle House on day two.

By , from Rome City, IN on Nov 14, 2016

2

disappointed

Everyone

the room was dark, not enough lighting, bed was uncomfortable

By on Oct 21, 2016

3
Everyone

Air in room needs to be more fresh, somebody smoked there before me ( I ordered smoke free), but I was to tired to go down and ask for another room.

By on Oct 18, 2016

5

very clean hotel

Everyone

Our stay was very nice. The room was exceptionally clean. I would have liked to have some fresh fruit available at the breakfast. The dining area was clean and pleasant. We would certainly recommend this hotel.

By , from Chicago, IL. on Mar 22, 2016

4

stop to rest while traveling

Singles

The hotel was in a good location and was comfortable. However just a bit pricey for the location . I would probably drive a little further in the future for either a cheaper hotel are more for my money.

By on Jan 17, 2015

4

best hotel in franklin

GetawayWithFriends

Great comfy beds and cozy room. The complimentary breakfast was great as well - they had biscuits and gravy, waffles, cereal, coffee and juices the morning we ate there. I've stayed at Quality right across the street as well and Comfort Inn is definitely a step up in my mind.

By on Oct 13, 2014