Skip to main content
Beginning of main content

Best Western Palm Hotel

4.0 out of 5.0

Recent guest reviews

I booked this hotel as a final leg of our holiday, to see the sights of London. The photos of the hotel on the sites make it look a lovely looking hotel. The hotel is situated on a very busy dual Carriageway. We had the executive room. The reception looked modern but that was where it ended. The corridors leading to the rooms were dark and gloomy, there was a horrible smell also. The room itself was very gloomy, not very clean and the same horrible smell. The bathroom was dirty. The shower unit needed a good clean. The toiletries were cheap. Really didn't like this hotel at all. As a 4 star hotel this is terrible. It was so bad we ended up checking out and as they had already took our money upon booking, it wasn't refundable. Worse hotel I've ever stayed in.

I picked this hotel speciaifcally because of the price and parking. There is parking to the rear which is gated for extra security and also at the front. The staff are very helpful and friendlt.The hotel is ideally located within walking distance of public transport. The rooms were clean and spacious and the shower was lovley, there was even a complimentary hair driver.

not a lot to say really the title says it all. the rooms clean.the staff very nice. good selection at breakfast but some items not very warm. the location could be better being on a busy road and a fair distance from the atractions of london

I have stayed here with friends in January and also booked a 2 night stay with my family. No cons or whatsoever about this hotel during both stays. Great spot, when travelling by car because of free parking. Very clean hotel, friendly staff. There were some issues with WiFi along with one of the iphones. But that was solved eventually. Like I said, great and comfortable stay. Very clean, also the rest- and bathrooms. Would recommend this to any other touris when centrally located spots are not an issue.

Had an excellent stay at the Palm this week. I booked it through Trip Advisor and got a great price. The previous reviewers said positive things but seemed to be lacking some n generosity with their "blobs". I don't know why. Firstly, the location is fabulous. It's on a direct bus route to the Lord's Cricket Ground and Oxford Circus (113). There is free parking on a first come, first served basis (we arrived at 3pm and consequently were fortunate to be able to use this). It's on the A41, and outside of the congestion charge area. So it's easy to drive here and then use public transport for your travel around London. Our room was generously proportioned and although I was surprised to find a step down from the bed to the main part of the room. I found the raised bed very useful for sorting my things with less bending than usual, which saved my poorly back. There is s desk with Ethernet cable, a choice of teas (inc breakfast and green tea) and coffee, with mugs. The bathroom has a mirror with lights around it and this comes on automatically when you stand near it. Particularly useful at night when using the bathroom as the main switch also turns on the inevitable fan, which is not ideal if you want to allow your dearly beloved some rest. We had a front facing room at the very far end of the corridor. It felt a bit of a trek but meant we were not disturbed by other guests. The room was clean. The shower cubicle was large and offered either rain drop or directional spray. I had a good refreshing shower with consistent water temperature. Shower gel, shampoo, body lotion, shower cap and soap were provided. The shower gel smelt nice too. There is a lift. The staff were professional and our check in process was really quick. Durrell (my apologies if I spell his nam incorrectly), was a credit to the company. He offered breakfast and other restaurant services but without the pushy hard sell I often encounter. He was exceedingly helpful offering detailed travel advice and checking taxi charges for us. On our checkout day, I found Jade on reception was equally friendly and enquiries after our stay. Any negatives? The kettle in our room did not switch off when it boiled and there were was one ceiling bulb and two tiny lights on the mirror not working in the the bathroom. We mentioned this at check out and were assured that it would be resolved before the next guest. It hasn't impacted on us but obviously for safety they'll sort the kettle as a priority. There are steps at the front entrance (the side entrance a few paces away, would enable you to glide in as it was sloping, but this has a sign on it asking you not to use it), not ideal when you're pulling a suitcase and like me, have a back problem. I'd like to see this changed. Also along the corridor on the first floor, there are two lots of steps, one set was st the same time as one of the heavy fire doors, so if you have mobility problems these will impact upon you. Overall, any negatives were minor and wouldn't impact on most people. This hotel is excellent value for the location and facilities.

At first I thought this was great, albeit while it has free parking, it's kinda adhoc. My room was in the roof and had an angled roof window (velux) that the blind wouldn't close a stay shut. This was unfortunate and the room was comfortable. I mentioned this, they checked it and moved me to another room. They did this in a friendly and very helpful manner. The stay was comfortable, quiet and had great wifi and a shower to die for. The whole experience was great until the last morning when half way through breakfast a lady came upto me and said "You have not paid for this, you will have to pay!!" I produced a receipt from my wallet and quietly said "You're right, I've paid for three and only had two". She left. And that was it... and obviously the last time I will stay there. Shame really, I thought is was ok until then.

Room was very comfortable and clean. Difficult to access wifi but reception was helpful with that. Location ideal for Golders Green and Hamostead Heath which was good for us as we could explore the less touristy sights of London. There is a bus outside the hotel that takes you directly to Piccadilly Circus

Hotel was modern and stylish with attentive and helpful staff. Room was nicely furnished and clean. Tea and coffee making facilities were good with a good selection restocked each day along with toiletries being restocked too. Double bed was clearly just two single beds pushed together which was odd but were comfortable and clean. Allowed me to leave the car in there car park for free all Sunday even though I had to officially check out at 12. Breakfast catered for a wide range of tastes from basic cereal, bacon, scrambled egg, sausage, toast, hash brown, cheese and biscuits to more european style pastry's and muffins, fruits and more.

Booked this hotel due to Location-this was a break to celebrate my daughters graduation at Middlesex uni. A short walk from Brent Cross station walk able but of you have mobility problems may be better to jump bus 113 which is easy accessible on the main stretch and very frequent. Hotel looks nice and clean outside and in on first impressions. Reception staff quite reserved and quiet. Rooms very different in size and shape can be quite compact. Andi in the evening restaurant very chatty and very friendly and polite. Breakfast time can be a little chaotic depending on time you go in. The first day we entered very early and it was quiet. The second day we went much later as as busy seemed very chaotic and we had to ask for lots of things to be made available. Food wasn't very hot and the set up didn't flow for me. I know this is London but having stayed in a best western before they are very different depending on area and you cant compare one against the other. I think the cost was a little higher than I would have expected for the facilities here but this wouldn't stop me recommended this hotel to others or even staying again given the easy access to all amenities around London

Clean, modern interior and bedrooms, friendly staff and a good breakfast. 2 main things let this hotel down for us- 1. There was an unpleasant smell in Room 11 when we stayed. Both in the room and the bathroom. Slight eggy/sewage smell which was off putting. 2. When we got back to the hotel at night (11pm) there were no parking spaces available so had to park on the side road and risk a fine. I guess they're lucky to have off road parking in London but I guess there's just never enough. Other than that it was very nice and comfortable.

64-76 Hendon Way London England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in Cricklewood within a mile (2 km) of Golders Hill Park, Best Western Palm Hotel is within 2 miles (3 km) of Brent Cross Shopping Centre. This 101-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. Located in central London, the hotel is also near London Zoo and Lord's Cricket Ground.


This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.


All of Best Western Palm Hotel's 101 rooms are air-conditioned and have an array of amenities, including coffee makers, safes, and desks. Guests can expect to find free WiFi and LCD TVs with digital channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding.

Property features

Best Western Palm Hotel features a fitness center, free WiFi in public areas, and conference space. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a porter/bellhop, wedding services, and a TV in a common area.

Room options

Standard Double Room

Full 1 | Sleeps 2

Family Room

Twin 2 | Sleeps 3

Standard Triple Room

Twin 3 | Sleeps 3

Executive Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 804 reviews