The room looked good and new. The problem is that when we went to go to sleep, there was hair ALL OVER the comforter and sheets. It was gross. We called the front desk for new sheets at 10:30pm they kept telling us 15minutes until they would be there every time we called. On the fourth call around 11:30 an hour later the gentleman stated I guess the last guy didn’t help you and his shift just ended. We were very upset and then someone finally came an hour later and handed us some pillow cases and new sheets and made us make the bed ourselves. It’s a HOTEL you shouldn’t have to do that. Terrible customer service and gross.