Exactly what I needed and expected from Hilton. A clean and quiet room, close to a lot of shops, restaurants, and amenities, and really helpful staff that went above and beyond when I needed to check out a day earlier than expected.
They changed my room last minute to a worse option that I had picked earlier in the day through the app, the bed was not made and according to the front desk no matter their rooms were available. This was such a different experience that I had a month ago.
It was great for a hot day wish I had enough time to use the pool
Solid three star hotel. It is starting to show a little wear inside the buildings mostly because it is not a brand new place. But it is well maintained. I would love to have a towel rack in the bathrooms. But other than that a perfect place to stay for a long weekend. It has a nice breakfast in the mornings and I loved the staff. It truly is walkable to the Folsom outlets.
It was a great stay, you should clarify that your pool only goes to 4ft6in as my husband is 6'1. Other than that it is a great place for kids!!
I stayed there for 4 days without any room service. Wall and lamp switches were located in awkward places to find and reach. I am not going back.
Friendly staff. Very clean. Close to gas station, restaurants.
Lack of fresh linens each day.
I think they stopped cleaning the carpets in 1995. Holy smokes you could have bled out a body in our room and it wouldn't have mattered. The stench as you walked in the lobby WAS the reason the rooms were $60/ night over Thanksgiving holiday. I'd honestly take the Hilton name off unless they're trying to go the for the award of "Smelly Hotel on the Block." Maybe it's like football, you junk your team this year so next year you can rebuild.
Excellent staff! Gave me to go breakfast as the usual breakfast was closed due to Covid. Good location the NY Pizza place has great slices of Pizza, a few restaurants in the area. Stayed here two times a week apart. Would like to stay not during Covid!
I absolutely loved my check in. The employee i forgot her name. Swas.so personable and quick, she explained the understandable regarding the lack of anenities due to covid. The room left alot to be desired there will little specks of what looked like dirt between the comforter and the bed sheet, luckily it wasnt on the bed sheet part that touched my body. There was a little bit of trash under the desk upon arrival jist after check in, but other then that the bed and pillows were comfortable. I loved the black out curtains too!
The room was clean and the building nice. However, we booked a room with a king bed and we got a room with two queens. That was no big deal, but disappointing. However it was really noisy. We heard the elevator most of the night, kids running up and down the hallway and people shouting in the hall in the middle of the night. I will not stay here again.
Hotel was updated. Rooms were not very clean. Walls were also very thin, could hear the person in the next rooms phone going off.
Very clean and comfortable. We were disappointed that we could not use the hot tub.
The customer service at this hotel was very poor. I booked a room with a jacquzzi jetted tub. When I arrived they stated all of those rooms were occupied. There were no attempts made to compensate me for not getting the type of room I booked.
Hilton Garden Inn Folsom places you next to Folsom Premium Outlets and within a 5-minute walk of Folsom Lake State Recreation Area. This 100-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Enjoy a bite to eat at Garden Grille, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include microwaves, coffee makers, and free local calls.
At Hilton Garden Inn Folsom, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include a spa tub, meeting rooms, and a 24-hour business center.
Exactly what I needed and expected from Hilton. A clean and quiet room, close to a lot of shops, restaurants, and amenities, and really helpful staff that went above and beyond when I needed to check out a day earlier than expected.
They changed my room last minute to a worse option that I had picked earlier in the day through the app, the bed was not made and according to the front desk no matter their rooms were available. This was such a different experience that I had a month ago.
Thank you for taking the time to review your stay. I do apologize that your originally chosen room was changed. I do want to assure to you that we do not make those changes lightly. We do hope to welcome you back the next time your travels bring you back to the Folsom area. Please feel free to reach out to any member of the management team if we can be of assistance with a future reservation.
It was great for a hot day wish I had enough time to use the pool
Thank you for taking the time to review your stay. We look forward to welcoming you back the next time your travels bring you back to the area!
Solid three star hotel. It is starting to show a little wear inside the buildings mostly because it is not a brand new place. But it is well maintained. I would love to have a towel rack in the bathrooms. But other than that a perfect place to stay for a long weekend. It has a nice breakfast in the mornings and I loved the staff. It truly is walkable to the Folsom outlets.
Thank you for your favorable scores and kind words about the staff. We look forward to welcoming you back the next time your travels bring you back to the area!
It was a great stay, you should clarify that your pool only goes to 4ft6in as my husband is 6'1. Other than that it is a great place for kids!!
Thank you for the feedback
I stayed there for 4 days without any room service. Wall and lamp switches were located in awkward places to find and reach. I am not going back.
Thank you for your feedback
Friendly staff. Very clean. Close to gas station, restaurants.
Thank you for your feedback.
Lack of fresh linens each day.
Thank you for your feedback
Thank you for your feedback
We're happy to hear your stay with us was great. Thank you for being our guest, and we hope to see you again.Hilton Garden InnFolsom CA