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Casa Marina Resort - A Waldorf Astoria Resort

4.0 out of 5.0

Recent guest reviews

While I would recommend this hotel I did not appreciate the additional use fee for the pool and beach.

Nice location, beautiful pool area. Not sure whether they had a restaurant at the hotel, as none of the staff mentioned nor showed us one, with the exception of the excellent breakfast buffet, set up in a conference room, and primarily seating was on the patio. Very small bar in the lobby (8 people max). Hostesses at the daily breakfast buffet were a bit surly, but the wait staff was cordial.

We had a great few days. It was relaxing and we also kept active. We rented bikes, rented a double scooter, went on a sunset cruise, walked to the Butterfly Exhibit and Southernmost Point as well as to restaurants and the beach next door. The sunset and view was beautiful. The pool area was relaxing and great service. It was fun to lie in the hammock and play ping pong by the bar.

we always stay at the casa. This time our room door did not lock when we were leaving the room. They did accommodate and find us another room. They first tried to give us a room that was not as nice, finally got us an equal room. In season so they were pretty full.The staff is always great. There was a storm the first night that blew seaweed and debris up onto the beach. They did not remove it for the next 5 days and it started to smell of dead fish. We canceled our dinner on the beach because of it. They did offer us a free breakfast for 3 days. Starting to look a little tired. they need to refresh. They used to have free yoga and scuba classes in the morning ...now there is a charge. Overall is was a good experience as opposed to what we remember as being a great experience. First time we tried going in January, usually go in June. We will either look for another hotel or go back to casa in june

Awesome beach stay resort, luxury amenities and roaster sound wakes your pleasant day going!

Staff is amazing. Great place great atmosphere. Definetly worth it

The hotel itself is very beautiful and historic from the outside. The pool area is great and the lobby is also beautiful. The rooms have a lot of room for improvement, however. Room safe was not working at first so I had to call the handyman to come and fix it. Also the beach is absolutely terrible, if you can even call it a beach. The water is brown and there is lots of huge rocks blocking anyone from swimming. The location is pretty good it is within walking distance of Duval and Higgs beach but there are hotels closer to Duval and the happening areas. It was a good deal for what we got compared to other hotels in Key West but over all I think Key West is way over priced personally for what you get.

I had a great time , staff was excellent and rooms are very nice . Thank you

Great location and historical but in deteriorating condition. Bathrooms are OK but sink faucets are in an awkward location. Overpriced for the quality. However, the staff are pleasant and responsive.

We arrived early and were greeted with totally gracious, friendly, professional staff. Each and every staff person went above and beyond to provide the BEST service. The room was great, clean and comfortable. We could adjust the A/C to our comfort. The pools were super, location is beautiful, and it was an excellent experience overall. Thank you.

The room was dirty upon arrival with a dirty washcloth under the sink. There was duct tape on the smoke alarm and dust around the baseboards and on the furniture. Dust(as in a layer, cuz trust me...I am no neat freak nor a great cleaner myself) on the coffee stand area as if it hadn't been wiped in weeks. A screw on the floor next to the night stand and literally dust gobbing up the outlet area. I had to plug in my sleep apnea machine which is why I was going for the outlet by the bed. For the price of these rooms.....this was completely unacceptable. I did kindly mention it to Patrick at the front desk at 10:30am who apologized profusely and offered to have housekeeping come up to take care of things at 11:30am once we were out of the room. Sadly (probably not Patrick's fault as I'm sure he advised housekeeping) no one ever came up. We came back to our room at 1pm and nothing had been touched. We advised him again to let him know. Again....apologetic but hey....we are still in a dirty room here. We finally left our room at 5pm for dinner. The room was turned down by 8pm when we got back....but the dirty washcloth was still there, as well as the screw, the duct tape and the layers of dust......we did get two little chocolates though. They offered a "late checkout" and waived the resort fee. The next day we took our time to leave and had brunch at the restaurant downstairs. We came back to our room at 12pm to pack up and we were already locked out of our room...

Casa Marina is in a class all there own in Key West! Service is incredible! Rooms are roomy and clean. Beach is awesome. I can't think of another place I would rather vacation at!

The hotel is beautiful, clean, with an outstanding view. The hotel staff is exceptional. Unfortunately, our visit coincided with some hotel renovations. The wood floors of the lobby were in the process of being refinished - sanded, stained, etc. Thus, during our 6 day stay, the odor created by the chemicals used was very strong, most unpleasant. The gift shop was closed, the indoor bar area was unavailable, and at times the computer center was also unavailable. Thankfully, our room was on the second floor and odor free. I understand that renovations are necessary, but I wish I had been informed about the work in progress prior to our visit. Our stay was not discounted.

Nice hotel, great location, lot of amenities. One issue people may want to stay away from are rooms around 256 where they are above a loud fan which kicks on at all hours of the day and night. It is so loud it could wake you up at night.

Other than the internet everything was fine. We will definitely return, with a room overlooking the pool. All of the staff was most helpful.

Really great hotel on the beach. We stayed for a week on our wedding/honeymoon trip, just the two of us. Hotel was a bit expensive, but we were willing to shell out the money as it was our honeymoon trip. Breakfast buffet was excellent but costly at 28 dollars per person.

My husband I booked a vacation to key west at the CASA MARINA in November. Our first impression was not what we expected. We arrived after check in which is 4 pm - we arrived around 430ish we waited for a room till almost 6 pm. They were very apologetic and friendly about the inconvenience. Upon arrival to our room we began to relax. After looking around the room it was dirty for just being cleaned. The tables were dusty and smudge with finger prints. The bathroom had no shower curtain and the tub was dirty looking as I took a cloth to the bottom of the tub and created a clean spot with my finger. The front was again very apologetic and we were able to either have the room cleaned or to be moved. We decided to move. This room was much better. Our view from both rooms were amazing - bonus! While in our new room we did notice that the bathroom ceiling was very dusty and under the sink was a mess too, I totally understand it is hard to keep up but it was hard to tell when the last time it was dusted/cleaned. We ate breakfast twice, it was delicious. The pool and ocean access were great too. Overall, it was a nice stay. Just a few hiccups throughout. Would stay again for the view thats for sure.

It was AMAZING!!!!!!!!!!!!! loved it! The resort is absolutely beautiful!!!! We did the sunset cruise and that's where my fiancé popped the question! BREATHTAKING moments! :)

Awesome 3 night vacation ! Staff was well trained and very friendly and professional. Pool scene was very nice with great bar and staff. We were in the original ( old ) part of the hotel and loved it ! Grounds were beautiful and immaculate. Would highly recommend !

The staff at the Casa Marina was courteous and friendly and the view of the ocean was beautiful. There is very little beach left in Key West, but the hotel has a nice relaxing beach with cabanas available for rent.

1500 Reynolds Street Key West FL

Ernest Hemingway Home and Museum is within a mile (2 km) of Casa Marina Resort - A Waldorf Astoria Resort, and other popular sites like Audubon House and Tropical Gardens are within a couple of miles (3 km). This 311-room, 4-star resort has 2 outdoor pools along with a full-service spa and a restaurant. On the beach, it's also near Smathers Beach and Mallory Square.


Dining

Enjoy a bite to eat at Sun Sun, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 7 AM to 11 AM.


Rooms

All 311 air-conditioned rooms provide refrigerators, espresso makers, and safes. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers, designer toiletries, and bathrobes. In-room massages are available, and other amenities include phones and ironing boards.


Property features

A local mainstay since 1920, Casa Marina Resort - A Waldorf Astoria Resort offers a full-service spa, 2 outdoor pools, and a health club. Valet parking is offered for USD 30 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include free WiFi in public areas, conference space, and express check-out.

Room options

Room, 1 King Bed, Ocean View (Historic Flagler Building)

King 1 | Sleeps 2

Grand Room, 1 King Bed, Ocean View

King 1 | Sleeps 2

Suite, 1 King Bed, Balcony

King 1 | Sleeps 4

Suite, 1 King Bed (Pool/Ocean View)

King 1 | Sleeps 4

Guest reviews for Casa Marina Resort - A Waldorf Astoria Resort

Everyone (14) Couples (171) Business (4) Family (28) Other (5) Friends (12)
4

first-class hotel in great location

Everyone

While I would recommend this hotel I did not appreciate the additional use fee for the pool and beach.

By , from chicago on Feb 15, 2017

Review comment responded on Feb 22, 2017

Thank you for your recent visit and review of Casa Marina. We are happy that you had a pleasant vacation, and look forward to welcoming you back soon!

4

upscale hotel walking distance from duval street.

Everyone

Nice location, beautiful pool area. Not sure whether they had a restaurant at the hotel, as none of the staff mentioned nor showed us one, with the exception of the excellent breakfast buffet, set up in a conference room, and primarily seating was on the patio. Very small bar in the lobby (8 people max). Hostesses at the daily breakfast buffet were a bit surly, but the wait staff was cordial.

By , from IL on Feb 8, 2017

Review comment responded on Feb 10, 2017

Thank you for your wonderful review of Casa Marina, Key West. We are happy that you had such an enjoyable visit, and really appreciate you sharing your kind words. We look forward to welcoming you back soon, for another great Key West Vacation!

4
Everyone

We had a great few days. It was relaxing and we also kept active. We rented bikes, rented a double scooter, went on a sunset cruise, walked to the Butterfly Exhibit and Southernmost Point as well as to restaurants and the beach next door. The sunset and view was beautiful. The pool area was relaxing and great service. It was fun to lie in the hammock and play ping pong by the bar.

By on Feb 4, 2017

Review comment responded on Feb 6, 2017

Thank you for your recent stay, and review of Casa Marina, Key West. We are happy that you enjoyed our resort while on vacation, and really appreciate your compliments. We look forward to your return visit, sometime soon!

4

not sure what happened to the casa

Everyone

we always stay at the casa. This time our room door did not lock when we were leaving the room. They did accommodate and find us another room. They first tried to give us a room that was not as nice, finally got us an equal room. In season so they were pretty full.The staff is always great. There was a storm the first night that blew seaweed and debris up onto the beach. They did not remove it for the next 5 days and it started to smell of dead fish. We canceled our dinner on the beach because of it. They did offer us a free breakfast for 3 days. Starting to look a little tired. they need to refresh. They used to have free yoga and scuba classes in the morning ...now there is a charge. Overall is was a good experience as opposed to what we remember as being a great experience. First time we tried going in January, usually go in June. We will either look for another hotel or go back to casa in june

By , from Greensburg, Pa on Jan 29, 2017

Review comment responded on Jan 31, 2017

Thank you for reviewing your return stay at Casa Marina. We appreciate your comments, and are glad that you enjoyed your visit overall. We do, however, apologize that some aspects were less than superb. We recently refinished our wood flooring, and replaced our lobby furniture. Our rooms are scheduled for improvements to take place later this year. We hope you'll return in June to see our improvements firsthand.

5
Everyone

Awesome beach stay resort, luxury amenities and roaster sound wakes your pleasant day going!

By on Dec 31, 2016

Review comment responded on Jan 3, 2017

I'm very glad to read you had such a memorable and fulfilling visit to our resort. We very much appreciate your wonderful feedback, and I'm happy that you had a great time. I hope we'll see you back again for your next vacation in paradise!

5

very nice resort

Everyone

Staff is amazing. Great place great atmosphere. Definetly worth it

By on Dec 29, 2016

Review comment responded on Jan 2, 2017

Thank you for your recent stay and wonderful review of Casa Marina. We are happy that you and your family had an enjoyable visit, and appreciate your kind words in regards to our staff. We look forward to welcoming you back, sometime soon!

3

historic hotel with beautiful lobby and pool area.

Everyone

The hotel itself is very beautiful and historic from the outside. The pool area is great and the lobby is also beautiful. The rooms have a lot of room for improvement, however. Room safe was not working at first so I had to call the handyman to come and fix it. Also the beach is absolutely terrible, if you can even call it a beach. The water is brown and there is lots of huge rocks blocking anyone from swimming. The location is pretty good it is within walking distance of Duval and Higgs beach but there are hotels closer to Duval and the happening areas. It was a good deal for what we got compared to other hotels in Key West but over all I think Key West is way over priced personally for what you get.

By , from houston on Dec 28, 2016

Review comment responded on Jan 3, 2017

Thank you for taking the time to write about your stay at Casa Marina, Key West. We appreciate your detailed review, and are glad you enjoyed your stay! I agree, portions of our beach can be rocky; next time, check out our sister property The Reach. The Reach is also a Waldorf Astoria located just two blocks from Casa Marina, and boasts the only natural sand beach on the island. As a guest of Waldorf Astoria you are always welcome to utilize the benefits of both properties. We look forward to having you back for a return trip soon!

5

great place to relax

Everyone

I had a great time , staff was excellent and rooms are very nice . Thank you

By , from o on Dec 23, 2016

Review comment responded on Dec 28, 2016

Thank you for your kind review of Casa Marina! We appreciate your compliments, and hope you'll join us again soon!

3

overpriced!

Everyone

Great location and historical but in deteriorating condition. Bathrooms are OK but sink faucets are in an awkward location. Overpriced for the quality. However, the staff are pleasant and responsive.

By , from Upstate NY on Dec 17, 2016

Review comment responded on Jan 2, 2017

Thank you for taking the time to share your feedback with us and the Expedia community. I'm happy to read you had an overall pleasant stay despite a few concerns. At Casa Marina, we aim to exceed expectations at every point, and I hope we have the opportunity to welcome you back in the future.

5

excellent service!

Everyone

We arrived early and were greeted with totally gracious, friendly, professional staff. Each and every staff person went above and beyond to provide the BEST service. The room was great, clean and comfortable. We could adjust the A/C to our comfort. The pools were super, location is beautiful, and it was an excellent experience overall. Thank you.

By on Dec 6, 2016

Review comment responded on Dec 9, 2016

Thank you for your recent visit and warm review of the Casa Marina, Key West. We are pleased that you had an enjoyable stay, and thank you for your kind comments in regards to our resort and staff. We pride ourselves on always providing excellent service, and your positive feedback is what keeps us motivated. We look forward to accommodating you again soon, for a return visit to sunny Key West!