Hotel Brussels3.0 out of 5.0
Recent guest reviews
Stayed over two night Friday and Sunday. We booked a Twin Room however the receptionist said there were none. However we insisted that we requested one then managed to locate one 🙄we wanted any early breakfast the reception said we need to ask the morning manager. When we did he refused to give us any although some of the food was out. Really rude and unhelpful Room was ok at 1st however cleaning standards are poor cobwebs air conditioning poor shower was great 2nd night there is a sign in the reception saying all welcome the reception came to the door and said what do you want, I know I was dressed in Lycra and with a bike but that not a way to greet a paying guest Air conditioning not working again toilet not cleaned shower no pressure Toilet was disgusting there was a bid skid mark in the pan unbelievably! Let's hope we can get some breakfast when we go down stay 23 & 26 June 17 Cheap yes would I want stay again NO!
I stayed here for one night on business. When I arrived, there was no one at the front desk and the little bar connected to the area was only occupied by old gentleman who didn't speak English. Once someone arrived at the front desk I gave them my name and they walked me to my room. Upon entering I could see that it was rather plain, simple, and old fashioned. Although it was clean enough I'm glad I was only staying there one day.
Stayed for one night on way back from business trip. When I awoke in the morning I found the room was infested with Mosquitoes which had bitten me through the night; not just a few bites but many on my face, hands and arms which have subsequently become inflamed, itchy and painful. I complained at reception and the woman at the desk said that if I was staying for another night, they would change my room, this was inapplicable. At no time did the receptionist actually apologise; she did say "oh - that is unusual at this time of the year" (November).
We have been for the second time to this hotel. Yes it,s time to renew, what is planned this year. What we like is the excellent service of the personal. Always helpful, smiling. Also: the price is what you get. The breakfast is more than enough, maybe a new expresso machine would be welcome. The room we rented for our presentation was clean with white sheets on the tables and drinks ready for taking.
This Best Western is a motorway pull-in on the E40 going out of Brussels and near the city ring road. It is tricky to access the hotel travelling to Brussels but once there you’ll find petrol, plenty of parking plus a fast food outlet and a self service restaurant that closes at 10 pm. The bedroom was smallish for the price paid, but it was smartly decorated and the bathroom was pristine. The reception staff were fine and I wasn’t expecting to be pampered in this functional setting. The wi-fi was protected by the most cryptic password one could imagine. And yet the Internet feed was so slow I wondered what it protected. Luckily I just needed to check my email.
décor dreary but it was clean and almost comfortable. staff were really helpful and spoke good English. restaurant is expensive but Quick ( similar to McD) is reasonable. breakfast was ok, typical of Europe. this hotel is easy to find with food and fuel being a bonus. parking was not a problem. it.s ok @ 75 euros / night we would use again
If you are looking to stay just outside the city, this is a convenient place to stop. There's a restaurant next door - which doubles as the hotel breakfast place in the morning. The continental breakfast exceeded my expectations by featuring scrambled eggs and bacon and plenty of pastry choices. Rooms are clean and pretty quiet. Front desk staff was helpful and friendly.
For economy and proximity of access to the center of Brussels this is good place to stay with a trusted name around the world. The staff is helpful and accommodating. A place to select if I didn't know anything in the Brussels area.
I agree with several of the reviews below. We actually asked a member of staff for the coordinates for the hotel, and these took us to the middle of a housing estate. We double checked them when we finally arrived at the hotel, and we had been given the correct coordinates as on the website but clearly these did not work. When we arrived it was not worth the hassle of finding it. If we were not so tired I think we would have kept driving. The staff were unfriendly, the rooms were really dreary and basic and it was noisy. We could hear people talking in the rooms next to us on and off for most of the night. Breakfast was ok, but really basic. I have stayed in other best westerns which were all perfectly acceptable but I would definitely suggest finding an alternative to this one.
I feel the website was misleading 're this hotel, to me it appeared just off motorway, it is actually on motorway services. Being on a motorbike I am picky 're parking due to security and the car park is basically the services car park. I would have cancelled and carried on were it not for the 365 cancellation notice required. I agree with above comments 're hotel quality, doesn't feel like a best western and I won't be staying again Staff whose very helpful young man, not so helpful older lady. I stress if u are tempted even after reviews there is nothing to do but look at lorrys and cars....
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Hotel Brussels is located within a few miles (5 km) of Westrand Cultural Center and Erasmus College. This 39-room, 3-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and free self parking. Also near this Dilbeek hotel are Black Sisters Museum and Basilica of the Sacred Heart.
Free buffet breakfast is served each morning from 6 AM to 10 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
All 39 air-conditioned rooms provide phones and desks. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters.
Hotel Brussels offers free WiFi in public areas and 2 meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables.
Reviews from Trip Advisor
21% of guests recommend this hotelTotal of 37 reviews