Kingsgate Hotel Te Anau3.0 out of 5.0
Recent guest reviews
Reception was very welcoming. We had 4 rooms. The consensus was that our rooms were just fine. Warm and spacious.Comfortable bed. Bathrooms small but adequate. No excessive noise at any time and location is handy for the town centre restaurants etc. We were happy with the price we paid for our stay. There was evidence of refubishment in progress
I never thought to ask on booking if we would have sky tv in room, just assumed as it was a hotel this would be available. The husband was gutted he had to leave hotel that night to find a bar that had sky so he could watch Lions first game. We were told sky could be turned on in house bar but they close at 8.30. So again he couldn't watch entire game. We also found the breakfast very disappointing. A lot of the hot food trays were close to empty and we had to ask if more bacon was being cooked. More stewed tomatoes came out which I love but they were just tomatoes cut in quarters, not stewed at all. The coffee and tea was warm not hot. The best part of our stay at the Kingsgate was the lovely friendly staff member that was at the front desk on the morning of the 4 th June. Overall the hotel has to up its game as I would not be prepared to spend that much money again.
Room was outdated, mould on the curtains, stained curtains, mould in the shower, carpets filthy, poor wifi. Poor shower facilities. Poor heating. Noisy tour groups also staying here. Would not recommend.
The hotel has a very 60's feel to it. The reception staff were friendly and welcoming. The room was adequate. There seem to be a lot of tour groups here with people arriving all the time. We ate in the restaurant the first night but would not recommend it as it was full of a noisy tour group and they did not really have time for us. The hotel is a walk from the main town along the very pretty lakeside. There are numerous shops, bars and restaurants here.
The staff here are great, unfortunately, the rooms are not. Our room was dated, dark and dingy. The blankets were covered in dubious stains, the carpet was very dirty, bathroom floors were sticky, toilet seat wobbly. Hideous dirty looking rubber bathmat,no plugs in sinks. The TV was so uneven and wobbly we had to put a mug under it to keep it upright and level. Overlooks Lake so has nice views, about 10-15 mins walk to town. Free WiFi and Book Exchange. No lift, so if on upper floor, have to carry bags up stairs. Could be a very nice place if clean and cared for.
Hotel prioritises Chinese bus tours and puts others on a secondary level. Very noisy. Buses arrive and leave at all hours so don't expect a restful stay. Rooms are tired as are the common areas. Best aspect? Restaurant staff are excellent especially paulo.
We had two nights here which was lucky because a good portion of our first night was spent unable to get into our room because the lock had broken. The absolutely lovely girl on reception did her best and recommended we go on the Glow-worm tour, which we did and which was well worth it. She also offered us free breakfast to make up for the hassle which we availed ourselves of in the nearly deserted huge dining room on our last morning - and it was very ordinary. The room was standard really, certainly nothing to complain about but nothing special either.
We stayed here for two nights over Easter weekend. We were staying in the detached double level units to the rear of the property. We have travelled extensively and I'd have to say that this is one of the most tired looking facilities we've stayed out - don't get me wrong, we booked the cheapest place available. You could literally hear the people breathing in the room next door - both nights we had singing neighbours. Whilst the rooms are very functional a double and a single bed aren't quite the preferred sleeping platform for a 6'2" bloke - most places have a queen bed as a minimum. The window in the bathroom didn't close properly. If you'd like to have a shower in the evening be prepared for a good wait - it may take at least 8 minutes for the hot water to check in. The internet connection must be delivered by carrier pigeon. I have been in more significantly remote places overseas and had speeds 100 times faster - for a tourist destination this was exceptionally poor. There are sliding doors on some of the units that sounded like a freight train hitting the building - people, just replace the plastic runners in the bottom of the doors and they will sound like new. Yes, like many reviewers said the buses in the morning are very noisey as the predominantly Asian tourists trundled their bags across the noisy deck - but hey we were in a tourist town.
Our room was at the back of the hotel and was comfortable and well appointed. The staff were very friendly and helpful, the restaurant was good value for money and the italian head waiter was a delightful person .
First the bad: WiFi was practically non-existent and they do not have enough on-site parking to accommodate all of their guests. Some context: Its a very isolated town so the lack of WiFi is understandable. There's street parking near the hotel but you may end up walking a bit since the closer ones get taken quick. Overall, it was a decent, uneventful stay and I would stay there again. The price is fair and the staff is very friendly and welcoming. Their food is expensive but there are other better options in town.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 415 reviews