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Tanoa Plaza Suva

3.5 out of 5.0

Recent guest reviews

I drove to the hotel at about 11pm on 7 April 2018. Welcome by a gloomy reception area. On desk were a male and a female, i will not take names but the hotel management can check who was on duty on that day/hour. A cook was also standing at reception and gave me the only hospitable smile. Maybe the 2 reception staff didn't think I'm a guest to be hospitable with because I was wearing an exhausted tshirt after an exhausting day. In all my stays with hotels in Fiji, the male receptionist was the most sarcastic reception desk staff. He was sure to make it known that although the room rate was $300 something it was HE who was giving me a discount to $269, room only. I asked about breakfast and asked whether it is anything like the Tanoa West hotels. He said yes. I replied that then the breakfast isn't good (past experience at those other Tanoa hotels). Well my feedback/comment wasn't appreciated by the male receptionist. I was met with a sarcastic backlash and "mumbling" (the male receptionist saying to the cook in a sarcastic manner "oh Tanoa International is nice I stay there for my overseas trips, well opinions eh"). NOT appreciated! Then came the IT issue, their EFTPOS wasn't working despite using 2 of my cards. Well nope no apologies but I was told to go get cash at 11.25pm! Not an apology but an excuse I got that some company only uses that EFTPOS machine so the male receptionist was stuck with it. I then emptied my entire wallet to pay falling short of $14 which the male receptionist "graciously" "allowed" me to go out of the hotel premises the next morning to get the $14 and come back and pay. Interestingly an old couple came, guests of the hotel, with whom the male receptionist struck up a very friendly conversation - yep the male receptionist had received the gift of expensive takeaway food from the guests and in return he offered to give them the hotel family rate for their next stay. Got to the room. Decent size. Not luxurious at all. Not great ambience. The bathroom tile grout was dirty. The handbasin was old and in need of replacement. The clock was broken and having forgotten my gadgets in had to call reception to ask the time. After that short phone call the female receptionist called me on the telephone and asked me if I was staying alone. I said yes. She then offered me complimentary breakfast and agreed to give me a wakeup call at 8.30am. I agreed. Next morning, the female receptionist had gone home. I did receive a 8.30am wakeup call but my complimentary breakfast was cancelled! I had thought that after the night hassle the complimentary breakfast was deserved. But the duty manager on 8 April 2018 cancelled the complimentary breakfast and told me it was an internal miscommunication and despite having being promised I will not be getting any breakfast. NOT handled well. At checkout I was served at reception by Tina who was very nice, hospitable and genuine. Give Tina a promotion! Tina could teach the male receptionist a lot of things including politeness. Thanks

Stayed here for a week for business mid February. The room was a bit dated but clean. The real treat was the staff though who topped up my Valentine's flowers (sent from home, Samoa..I know right?😍) by adding more roses and chocolates bought by the hotel!! They received an email from my beau to make my Valentine's special and boy did they ever! Vinaka vakalevu to the wonderful staff!

We spent only one night in Suva and were very pleased that we chose Tanoa. The staff were very helpful and the rooms were very comfortable and quiet. The restaurant just off the lobby provides great meals and affordable in Australian prices. We were there on a Friday night and Tanoa have a special BBQ meal on Fridays. We had a party of about 50 friends and they truly looked after us all. Room sizes are standard Hotel rooms. Not too spacious but then again you only need to sleep there. The fun is all outside! Plenty of room for parking and very good security. Very safe for families and children.

I moved to the Tanoa Plaza because I couldn't bear to stay at the hotel I had booked in for the week. I'm glad I did. Tanoa is very handy to the CBD and the room I stayed in had a great view of the harbour and downtown. Although the room itself was quite small, it was clean and comfortable. No complaints. The hotel staff were friendly and would go out of their way to help. I would stay there again.

A great hotel with spacious rooms, super clean, marvelous views of Suva and walking distance ( 5-10 minutes to all amenities in town for all shopping and restaurants. Friendly, service-minded staff. At this price level the best in Suva.

The way the Plaza is advertised, I expected much more than what I got. The room's furniture was run down looking, and the bed was saggy. I thought it was more like a Motel 6 or Econo Lodge or another 2-star hotel rather than a 3-star . Having stayed at great places in Fiji, I expected it to be in better shape. Now, as for the staff--they were very friendly and very helpful. I was impressed with them.

Stayed here whilst attending the Oceania Rugby Sevens. Fantastic staff who could not do enough for you. Breakfast was great with the omelette top notch. Dinner was of a good standard and ate there each night as it was good, liked the house curry which was tasty and filling. Room we stayed in had recently been done up and was done to a high standard, was clean and had everything you needed for this type of trip, bed was large and comfortable, water pressure for the shower was a little low but that maybe just what it is like for that area. Has a swimming pool and the bar service was good with all the drinks needed on offer Would stay there again.

Tanoa Plaza suva was used to be a good hotel . I have stayed at Tanoa several times when I visited Suva. However this time when I stayed there I faced a few unpleasant things. The commode seat was smaller than the commode and when you sit in it it could not be avoided making yourself touching the commode rim. Further the bed spreads were not properly cleaned or were not changed . There were stains and marks on the bed spread. One of the pillow cases didn’t look fresh and there were wrinkles on it as if some one has used it before. It is a shame that one time a good hotel is neglecting room service and maintenance this way.

Staff are great at this hotel. Breakfast was pretty good too. Rooms are decent, but they are infested with bed bugs. They need to replace every mattress in this hotel (they are old and have actual holes in them, which is clearly where the bed bugs are hiding) before this hotel can be considered safe to stay at. I hope they get the funds to do this as it’s in a great location,the rooms have a really nice view and as I said, the staff are great and accommodating.

The hotel is around 10 minutes walk from Downtown and 45 drive from the airport. Staff are vert pleasant and helpful. Rooms are a nice size, and comfortable. The bed is nice and hard and everything is spotless. The wifi is free. Bathroom is fairly standard, and showers have hot water.

Cnr Gordon & Malcolm Street Suva

Hotel highlights

  • Free local cuisine breakfast
  • Free parking
  • Onsite dining
  • Outdoor pool

Tanoa Plaza Suva places you within a 10-minute stroll of Government Building and Albert Park. This 60-room, 3.5-star hotel has an outdoor pool along with free self parking and a 24-hour business center. Centrally located in Suva, the hotel is also a short walk from Thurston Gardens and Fiji Museum.


Dining

Start your day off right with a free local cuisine breakfast. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Tanoa Plaza Suva's 60 rooms are air-conditioned and provide sofa beds, refrigerators, and minibars. Guests can expect WiFi and 21-inch LCD TVs with cable channels. Climb into a Select Comfort bed and sleep between premium linens. Coffee makers, safes, and phones are other standard amenities. Bathrooms are shared.


Property features

Tanoa Plaza Suva features an outdoor pool, WiFi in public areas, and 3 meeting rooms. There's free parking, and an airport shuttle (available 24 hours) for FJD 35 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

59.0% of guests recommend this hotel

Total of 185 reviews