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Recent guest reviews

lovely experience in this quaint pretty little place . lovely location , staff were a delight and weather was glorious to enjoy the location . had a lovely meal although had not booked but staff were able to fit us in at short notice

Booked a table for 3 as a birthday treat for my friend. When we arrived it took nearly 20 minutes for the menu to arrive. My friend, a vegetarian asked for a veggie version. When it arrived the veggie option was among the meat option and the fruit was on the paté. The bread was stale and the cakes dry. Said something to the duty manager who refunded my friends meal, but I was made to feel very awkward. The waiter was very polite and accommodating so no fault on his part. Hopefully this was an isolated incident.

The LCD tv now looks dated and was very dark (no ability to adjust), the room was fine except the bathroom was a little tired and could do with a make over, not sure about the black Mold and the detached bath plug.Fine if you get a sea view but we overlooked the kitchen and was a little noisy at times. What made me only give the hotel 3 (Average) was breakfast, having sat down the confusion between staff over what was available from the buffet and order was amazing. A new member of staff was clearly struggling but the supervisor - wasn’t doing her job and only confused us all. I really do believe that Premier Inn does a better job and Scores should go back to basics and remember that their customers are who pay the money they need to continue.

Given room 101 which looks onto a wall, loo did not work and room not properly cleaned. Total rip off. And apparently this has been the case for years of this hotel in a wonderful location Very very disappointing

This hotel is in a prime location in St Andrews. 3*’s it is, and frankly it could perhaps merit 4! Staff were friendly, and very helpful. Breakfast was a buffet, with additional options available. These however took some time. We actually felt that the two waitresses (sorry, one old and one young), struggled to keep up. The young girl was run off her feet, and by the end of breakfast was beginning to break out in a sweat. The older lady, who was delightful, should perhaps be offered lighted duties, and allow the younger generation to take the load. I understand this may be hurtful, but it is meant as a genuine review. The duty manager was very helpful, and his addition (on our second morning) made all the difference to table service. We had a suite, which was frankly very nice. A large room, which even had a wee kitchen. Shame though, that there is little or no view. Minus point - No Safe in the room. Yes there is an option of locking valuables in the office safe, but that is inconvenient. It would not cost the hotel much to upgrade this, as I am sure travellers would appreciate the added security. All in all really quite good, as the other hotels in the area are frankly more expensive. A couple of tweaks and this hotel could be very good.

I was looking for High Tea for Mum's birthday, been ages since we had one and not many places seem to do this now. Scott at The Scores assured me they could cater for this and so along we went. Four of us, seated at a huge table with a splendid view out over St Andrews Bay on a gloriously sunny day. Toast was offered and brought, and then the menu was recited to us by the manager. Three fish and chips, one with extra veg, one gammon and boiled potatoes. They coped well with the various requests for extra "this" or no "that". Food was cooked and served well and the portions were large. Afterwards we were amazed to be presented with a plate each, containing two scones, a flapjack and two cakes. In the middle of the table was placed a tray with two huge bowls of whipped cream (real stuff, none of yer fake squirty stuff here) and another of jam, along with pots of tea and coffee. We stuffed ourselves but couldn't manage to finish it, so they thoughtfully packed up what was left for us to take away. The bill was the most amazing part of this, under £60 for four excellent meals. A fabulously good value for money meal, the staff were superb and couldn't do enough for us. Very glad we chose the Best Western Scores Hotel.

As a treat I booked a suite for an overnight stay a couple of weeks ago and was disappointed with the room as it was on the lower ground floor. Instead of looking out over the golf course and beach we had a view of a wall. So not worth paying extra for a suite unless you ask for a sea view. Also the bed sheet had a tear! Food was ok. Good central location and pleasant staff.

The American perspective of The Best Western chain isn't very high. However this property brome the mold and offered us a perfect lodging option for our Bucket-List trip to St Andrews. The location to the Old Course, Starter's Pavilion, golf shops, Dunvegan Pub and Market Street made this a no-brainer. Spectacular location, views and found the staff to be exceptionally warm and friendly. The Jr Suite rooms (104/106) we're enormous with couches and sitting areas. Beds were perfectly fine and had no issues. The only issue I found was with the breakfast/food offering. Continental fruit, muffins and juice such are fine. I found the hot items (eggs, bacon, sausage) to be unsatisfactory. No big deal, I would just skip over to the Starters Pavilion for coffee and a breakfast sandwich and watch the morning groups go off the 1st tee of Old Course! Not a bad way to spend your morning :) I didn't book this hotel for a culinary tour of Scotland. I booked for the AMAZING location and this is exactly what we got. No reason for us to stay anywhere else in the future. WONDERFUL STAY!

Historic and wonderful hotel. One half block to 18th hole at St. Andrews. Short walk to shops, restaurants and bars. View from room was the beach from movie Chariots of Fire. Staff were exceptionally warm and friendly.

When I arrived in St Andrews on Friday 27th April for a week of golf I realised, to my horror, that I'd got my dates mixed up and did not have a room for the night. It was about 9 o'clock in the evening and the usual hotel search sites were only coming up with VERY expensive options. Then came Scott at The Scores hotel to the rescue. He recognised I was in a spot and gave me their last room (a suite) at a reduced rate (I was on my own). Scott was brilliant (Best Western management, pls note!) and a credit to the company. Thank you so much. However, I hate to look a gift horse in the mouth, but had I of paid full rate for my room, I would not have been impressed. The room, whilst warm and dry, was very tired and on closer inspection, dirty. I'm going to leave it there because I was helped out of a spot, but I do think this could be a brilliant hotel and hope to visit again.