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Best Western Balgeddie House Hotel

3.0 out of 5.0

Recent guest reviews

We recently stayed at the balgeddie hotel for one night on return from a break in the lakes, the hotel is indeed set in beautiful grounds and our room was quite stunning, the staff also were overall very nice but sadly this is as far as the positives go. The hotel claims to be pet friendly but it most definitely isnt, a card of rules and regulations with your pets was given which we understood as not all dog owners are respectful of the property of others. We were told not to leave the dogs in the room at any time which meant we couldn't use the swimming pool or have breakfast together and as the weather was freezing we couldn't leave our dogs in the car. Our son had his meal in his room with the dogs while my husband and I had a drink in the lounge, we sat in the lounge area which you can take dogs and it has a beautiful outlook onto the garden but the room itself was 'souless' , no background music and table and chairs that looked liked a bowling club, the only sound we heard was the bar staff saying she was "so drunk last night she didn't know how she got home" Such a waste as all it would take is a few lovely couches and chairs , nice background music and a cocktail bar that actually serves cocktails!! I was so glad we had a lovely experience at the hotel in the lakes as this was a poor end to our break. I would recommend you avoid this hotel if your a dog owner. Such a waste as a beautiful hotel and location.

I use this hotel quite a bit when travelling on business and it is clean, well equipped and ticks all the boxes. There is one thing that does stand out above the other good points and that is the staff are excellent. They are friendly, receptive and can’t do enough to help you. In some respects I don’t really want to write this review as it may make my short notice trips hard to accommodate. However, credit where credit is due, spot on good old fashioned customer service.

16 of us celebrated my parents golden anniversary and I have to say it was a very memorable and enjoyable evening had by all! With some of the family staying at the hotel at a great price which included a great breakfast! As for the meal that we were they for, I have to admit was excellent with great service provided and great food to complement the service! The quickness of taking orders for the meal and the well executed times for every course being served and there was no issues for making sure we were well looked after with drinks and clearing the plates between courses! I would highly recommend this hotel for a great night out May it be with large or small parties

Stayed for one snowy night in March. Check in and parking fine. Room was a large old fashioned suite. Great size Room with comfy chairs and a dining table. Large bathroom with corner bath and separate shower. Large comfy bed and pillows. Good was served in good time and reasonable hotel prices. Only problem I had was on room service breakfast. I ordered the night before for 8.30am. However it arrived at 7.45am which meant an earlier than expected wake up call. Breakfast was good. Would stay again as used a few times.

My Auntie was staying at the hotel for 1 night and when i walked in the door it looked amazing. The staff were brilliant and very helpful and friendly. I would definitely recommend it to my friends and family

We stayed the last weekend in February 2018. We had stayed here before it’s ‘redevelopment’ (in other words add loads of rooms but keep the dining area the same size!) Sadly the place looks half finished both in terms of the removal of external signage and the odd move of the reception area away from the grand entrance (which still sits vacant and unused?) to the gym area.... obviously to save staff costs out of peak. No control of entry at the old reception at night (a sign said CCTV in operation?). Our real disappointment was the lack of cleanliness in the room/bathroom - mouldy silicone around the bath. Dirty glasses in the bathroom. Empty toilet roll holder. Dirty saucers in the bedroom. Very dusty lamp bases. Cotton bud (in view under bed). The room looked very tired apart from the addition of a new chair and runner on the bed. Mattress was very uncomfortable and not supportive. Breakfast particularly uninspiring. The receptionist at checkout was miserable and surprise surprise didn’t ask how our stay was. Disappointing stay and wouldn’t go back!

We booked this hotel as were travelling with our two dogs and wanted to be near family who we were visiting over our 5 night stay. I had read on here that this hotel accepted dogs and booked accordingly. Upon check-in my husband was presented with two small bags of dog treats which were supplied in "poop bags", that was as dog friendly as it gets. Our room (202) was large with high ceilings, the decor and carpet were tired and in need of refurbishment and the room was always cold, despite having a radiator. We met with family to have dinner which we had in the room next to the Lounge bar as the dogs were with us. The bar staff were friendly however the meal was average at best. The following 2 mornings my husband and I had breakfast together leaving the dogs in the room for approx. 15 minutes each day. On day three at breakfast we were informed by a staff member that the dogs were barking so I promptly returned to the room to find them quiet, we then spent the day away with family. We returned late and went straight to our room where we found an envelope under the door, kindly informing us that due to "damage to property" £100 would be added to our bill. The next day I spoke with a man at Reception, I believe he said he was the owner who informed me the dogs had scratched the door and chewed the bed valance which had a wooden faux suede trim, I kindly informed him that the bed valance was in that condition when we checked in as I noted it straight away, but had thought no more of it at the time given the tired decor in the room, we inspected the door and we fully accepted the scratches on the door were from the dogs but still felt the charge was excessive. On closer inspection of the valance it was clearly now chewed or scratched by any animal, more likely had a bit of a thumping from a hoover, (I have pictures!) I must point out that given the Management knew we had dogs however not once during our stay were the dogs ever offered a bowl of water nor were we offered somewhere were we could actually enjoy breakfast with our dogs. This in our opinion is a definite lack in customer service. On check-out the "owner" passed a comment to my husband which then ended in a bit of a debate, my husband informed him that we would not return..... to which he promptly replied, good as we were not welcome and good riddance and that he would have charged us a lot more than the £100 but the other Directors had objected. A sour end to what was a lovely few days with elderly parents and family. This hotel charges you an additional £10.00 per night per dog - your dog does not receive any special treatment for this charge it simply allows them to be there. THIS HOTEL IS DOG TOLERANT AT BEST- DEFINITELY NOT "DOG FRIENDLY". Our dogs are an extended part of our family and I therefore do NOT recommend this hotel for pet owners. That said, I have given 3 stars because we found the bar staff and breakfast staff lovely, We will not return to this hotel again and will be carrying out thorough research for a REAL dog friendly hotel on our next trip to Scotland.

We have stayed at this hotel on several occasions in the past and have always had a stay that left us wanting more, however, this time we booked a Deluxe room and it was a bitter disappointment. The Deluxe room we had was in the newer part of the building, just above the leisure and gym facilities. The bed was an absolute delight, however, it took up most of the room, although there was *some* space the room felt crammed and to be honest we did have difficulty getting out of each others way when we were unpacking. After a good sleep in the comfortable bed, I was woken in the morning by the next door neighbour using the toilet! Not an amazing wake-up call, as I am sure you can imagine, we then heard someone else having a conversation about whether to shower or not! And then there was the lift, all I could hear from 6.00am onwards (after my wake-up call!) was this constant electronic advice as to whether the lift was coming, going, opening or closing ~ this was cured later that evening by myself, I released the fire door off it's magnetic stop, allowing it to close, this prevented any further lift noise reaching us (yes, the fire doors were held open all weekend). At some point later maybe 8.00-8.30am, the Gym classes started and I was laying in bed listening to every syllable of instruction. This room is not adequately sound proofed and certainly NOT deserving the 'Deluxe' title. Moving on.. We could not fault the staff at all, they were all pleasant professional and well disciplined. The restaurant service was courteous, polite and efficient, although possibly understaffed on Saturday night as we had to await an opportunity to flag someone down for a drinks refill. The food we had on both evenings was absolutely excellent (particularly the venison!), everything cooked to perfection with great attention to detail and well presented. The leisure facilities there are great, they are clean, well presented and maintained. Indeed this is one of the features that has us returning to this venue, and the garden is a pleasure to visit, whatever the weather. Would we go back? Maybe, but we would have to stipulate a room in the older part of the hotel.

Excellent place couldn’t fault the place nice and clean helpful staff asked for a small portion meal like a big one still enjoyed it and the breakfast was lovely too great room especially for the price will be going back

We had a room above the bar but it wasn't too noisy for us. I didn't see the modern block people describe on TA as we were in the older part which is nice. Note they don't have lifts in the old part of the hotel and the top floor is quite a steep climb, The staff were very nice and helpful and we ate quite well. I think there are lots of functions held. There is a nice lawn outside they have bar tables on the patio. We liked the pool (though on the cool side) and no one told us we needed a pound coin for the lockers so we had to leave our clothes to chance in an unsecured box. However the facilities were good and we enjoyed our visit. We would definitely stay again but only in the old part of the hotel as we don't like modern hotels.

Balgeddie Way Glenrothes Scotland

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Best Western Balgeddie House Hotel places you 5.6 mi (9.1 km) from Falkland Palace and 9.3 mi (15 km) from Kirkcaldy Museum and Art Gallery. This 33-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a health club. Leven Beach and Hill of Tarvit are also within a 30-minute drive of this Glenrothes hotel.


Dining

Enjoy a leisurely bite to eat at Garden Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7:30 AM to 9 AM.


Rooms

The 33 rooms are recently renovated and have an array of amenities, including coffee makers, free newspapers, and desks. 36-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night.


Property features

Dating back to 1926, Best Western Balgeddie House Hotel features an indoor pool, a children's pool, and a health club. Free offsite parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 558 reviews