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Extended Stay America Fayetteville - Owen Dr.

2.5 out of 5.0

Recent guest reviews

Thursday night people were in and out of the room next door. They were scantily clad and two women argued about the man in the room outside my window at 2am. Friday night starting at 11:30, the guy next door turned up his music with lots of bass. I had to call the front desk. It took a while to get the issue resolved. I was ready to call the police. We were on an extended stay for my mother’s memorial. I was very upset about our last 2 nights.

Staff were very friendly, efficient and professional.

Great clean and everything new in kitchen. In a great location near restaurants.

Within 5 minutes of entering the room I killed a spider. The smoke detector is hanging down, badly mounted to the ceiling. The shower had someone's hair/pubes still in the shower and on the wall. Daughter found coins under the bed. Minutes before checking out I killed another spider. The hotel locked me out of my room even though I had extended my stay a day and had already paid. Someone had opened the door to my room saw my stuff still there and closed the door.... CHECK YOUR RECORDS.... I was staying another day. DO NOT DISTURB ON DOOR. Very disappointing breakfast. Coffee was awful.

Excellent service,very clean rooms,staff are great

Excellent service,very clean rooms,staff are great

Excellent service,very clean rooms,staff are great

Excellent service,very clean rooms,staff are great

The worst bed I've ever experienced in a hotel. I got no sleep!

This was a very pleasant stay. My husband and I were in town to visit with family. We were pleased with the location and the condition of the hotel. The staff was very welcoming. Everything looked up to date. The room was plenty big for the both of us. There was a fridge, stove, microwave, sink. It was just like being at home. The room was well kept. The only thing that we didn't care for were the small bathrooms and the usual stiff hotel mattress. Other than that, we had a pleasant stay. When we come into town again, we would definitely stay here.

It's was pleasant. Nice and quiet. Awesome experience.

Staff was very friendly & helpful, room was clean & spacious, what more does one want?

The exprence was just ok we check in very late in the morning and check out at 9 am so I think we should have giving a discount

Very comfortable and affordable place, only thing I didn't like is the lady running the desk was rude, I tried to get change to get a drink and she was very unhelpful.

Staff was nice, room was clean. Wasnt expensive. Next to Starbucks. Would recommend.

The hotel wasnt as nice as it looked. I guess you get what you pay for. I had a nice first floor room. We did hear a lot of noise from the passing cars. But that wasnt the problem. The problem was the bugs. There were knats, flies, and bugs that i've never seen before in our room. The sheets had stains on them. The towels and wash clothes had stains on them. We brought our own. The kitchen area had crumbs on the floor. There was hair in the shower. Just nasty. We wont be staying here anymore.

Enjoyed time there. It had resteraunts in walking distAnce.

We picked this hotel because of its amenities but then we got here and it was so much smaller and didnt have half the stuff the pictures and description showed

It did meet my qualifications its just that I thought it had a full kitchen and it had everything except for an oven. It had a stove top. And the kitchen utensils are kept in the lobby in a rubbermaid tote that you have to ask for in order to receive it.

Nice, clean, comfortable room. Free wifi, flatscreen tv, nice kitchen area. Starbucks across the street.

408 Owen Dr Fayetteville NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Cape Fear Valley Medical Center is a short stroll from Extended Stay America Fayetteville - Owen Dr., and other popular attractions like Cross Creek Mall are within a few miles (5 km). This 120-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Crown Center is also nearby.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America Fayetteville - Owen Dr. features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include barbecue grills and a picnic area.

Guest reviews for Extended Stay America Fayetteville - Owen Dr.

Everyone (14) Business (2) Couples (2) Family (5) Friends (3) Other (2)
2
Everyone

Thursday night people were in and out of the room next door. They were scantily clad and two women argued about the man in the room outside my window at 2am. Friday night starting at 11:30, the guy next door turned up his music with lots of bass. I had to call the front desk. It took a while to get the issue resolved. I was ready to call the police. We were on an extended stay for my mother’s memorial. I was very upset about our last 2 nights.

By , from fayetteville nc on Mar 17, 2018

Review comment responded on Mar 20, 2018

Sue, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with the noise caused by unruly guests who were also staying in the hotel. We hope you will give us the opportunity to provide you with the quiet and relaxing stay which you should have experienced during this visit. Sincerely, Hotel Management

4
Everyone

Staff were very friendly, efficient and professional.

By on Mar 16, 2018

Review comment responded on Mar 16, 2018

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management

4
Everyone

Great clean and everything new in kitchen. In a great location near restaurants.

By on Mar 12, 2018

Review comment responded on Mar 13, 2018

Thanks for the awesome feedback. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management

3

bugs, pubes, and broken things....

Everyone

Within 5 minutes of entering the room I killed a spider. The smoke detector is hanging down, badly mounted to the ceiling. The shower had someone's hair/pubes still in the shower and on the wall. Daughter found coins under the bed. Minutes before checking out I killed another spider. The hotel locked me out of my room even though I had extended my stay a day and had already paid. Someone had opened the door to my room saw my stuff still there and closed the door.... CHECK YOUR RECORDS.... I was staying another day. DO NOT DISTURB ON DOOR. Very disappointing breakfast. Coffee was awful.

By , from Fort Benning, GA on Feb 20, 2018

Review comment responded on Feb 23, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management

5
Everyone

Excellent service,very clean rooms,staff are great

By on Nov 29, 2017

Review comment responded on Dec 2, 2017

Thank you for your nice feedback about Extended Stay America. We are glad to know you liked your spotless room and that the attentive service provided by our associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management

5
Everyone

Excellent service,very clean rooms,staff are great

By on Nov 29, 2017

Review comment responded on Dec 2, 2017

Many thanks for sharing your kind review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management

5
Everyone

Excellent service,very clean rooms,staff are great

By on Nov 29, 2017

Review comment responded on Dec 2, 2017

We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful feedback, and we look forward to your next visit. Sincerely, Hotel Management

5
Everyone

Excellent service,very clean rooms,staff are great

By on Nov 29, 2017

Review comment responded on Dec 2, 2017

We are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your glowing feedback and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

2
Everyone

The worst bed I've ever experienced in a hotel. I got no sleep!

By on Nov 7, 2017

Review comment responded on Nov 9, 2017

Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management

4

nice hotel close to everything

Everyone

This was a very pleasant stay. My husband and I were in town to visit with family. We were pleased with the location and the condition of the hotel. The staff was very welcoming. Everything looked up to date. The room was plenty big for the both of us. There was a fridge, stove, microwave, sink. It was just like being at home. The room was well kept. The only thing that we didn't care for were the small bathrooms and the usual stiff hotel mattress. Other than that, we had a pleasant stay. When we come into town again, we would definitely stay here.

By on Jan 9, 2017