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Extended Stay America - Fayetteville - Cross Creek Mall

2.5 out of 5.0

Recent guest reviews

I am in Fayetteville for an assignment that will last for at least 3 months. So far, my start had been awesome. Everyone here is so kind and extremely helpful. It is quiet and private. I would definitely stay here if I return to this area.

Excellent location and consistently good. Have stayed here for 3 years of visits to son who is stationed at Fort Bragg. The nice pool makes it a good time for the grandchildren when we visit and it is close to shopping and dining. Friendly staff.

Overall a nice place for extended stays. Courteous and helpful staff. The location is out of town though but plenty of eating places around. The room was quite spacious and clean. The price point was justified for the stay.

So the check in was alright, but the a/c in the room was broken. Furthermore, even though I reported it I ended up having to tell the repair man myself when I saw him; he was unaware of the issue. Breakfast was poorly done; just oatmeal packages and store bought muffins. Laundry services cost $5 for supplies and a full wash. They did it clean the gym while I was there, though it only had 3 pieces of cardio equipment. Finally, internet was VERY slow, and you had to pay extra to get normal speeds. Overall, I do not recommend this hotel, only reimbursement from my company for travel made it a 3 out of 5.

Extended Stay America is generally bottom of the rung for me when it comes to hotels. I have had some very awful experiences there before. Naturally, when Priceline assigned me to this one, I was skeptical. However, in this case, my prejudice was completely wrong. This was by far the best experience I have had at an Extended Stay property. Every thing was clean. There was no stale smoke shell (either in the hallways or room). The room was extremely spacious. There were plenty of power outlets to charge my various devices. The shower provided ample water pressure. The location could not be beat. Also the staff were very friendly and accommodating. However, it was not all perfect. There were a couple of (minor) things that I need to ding them on. The first is the lamp shade in the bathroom of my guest room (200) was missing. That should have been reported by housekeeping and fixed by maintenance prior to my arrival. The second thing is the treadmill in the exercise room is dangerous to use and should not be used under any circumstances. The conveyor belt jerked a lot which on a treadmill, could lead to serious injury if one is not careful. All in all, it was a pleasant experience and I would most definitely stay at this property again.

My first experience with booking via hotels.com, I booked a literal fleabag hotel in DC (my dog caught fleas from the rug). Today provided me a similar experience. Fayetteville is a very very special place in many ways. One facet is that two of the hotels I´ve checked into during my stays, only service your room once every few days. In the case of ESA-FCC, once a week. Clean towels and bedding are available for swap out at the front desk before the weekly room cleaning - I can live with that but the condition of the mattress cover and pillows I discovered when I stripped the bedding to swap it out almost made me puke and I am being very sincere. The pillows and bedding were so stained, it looked like someone either crapped or bled all over them at one time. There were pubic hairs all over the mattress pad (not mine). There were no pillow case liners - the pillow cases were placed directly on the stained pillows. The top sheet was placed on top of the stained mattress pad. I developed an eye infection during my stay which I originally thought was a by-product of my long flight here - after seeing the condition of the bedding, I suspect that the lack of cleanliness of the bedding was the real probable cause. Additional low points: 1 - The toilet seat was cracked; 2 - there was a water leak behind the toilet - don´t know if it was fresh or brown water; 3 - you could see where they painted the wall behind the toilet a different color than the rest of the bathroom (likely when they first attempted to repair the leak); 4 - "Harvey" the room´s mascot waterbug died in the bathroom the first night; 5 - there was evidence of roaches in the food storage cabinets; 6 - the overall color scheme of the rooms were depressing; 7 - a bell rang when you manually opened the front door provided a feel that the place was low class; 8 - you needed to go to the front desk to collect pots, pans, toaster, etc. in a plastic tub to take to your room which was tacky; 9 - you had to ask for coffee packs each morning was also tacky; 10 - the walls are paper thin - you will hear all your neighbors cough, sneeze, talk, and knock boots; 11 - the gym is comprised of a few treadmills; 12 - only low-speed "dial-up speed" internet is provided free, regular speed internet is extra. Pluses: All of the staff were super friendly and helpful; I will not throw them under the bus just because the bedding repulsed me. I will spare you the photos of Harvey (RIP by the way), the toilet seat, the toilet leak, and the roach droppings but I did take the pics - so if ESA-FCC wishes to challenge this review - I can post. I did not take pics of the stained bedding as I was physically epulsed and I did not want a reminder that I actually slept in that bed. Please, please consider staying anywhere else and I am super sincere about this - I have not experienced such a negative visceral reaction to a hotel in decades.

But no ice machine and the so called breakfast was granola bars and instant oatmeal packs. Beds were comfy and tub clean. Only complaint is no ice and the whole grab and go breakfast should be called snacktime.

I got an awesome rate for this room on Priceline. The room we got was amazing. It had a seperate living area separated from the bedroom. The room was clean, and looked recently renovated. Some small issues, we had issues with the AC in the living area, could not get it to click on. Also, the bathroom is really small, and cramped when sitting on the toilet. Other than that, the place is great, especially for the price you pay.

The room was clean but still had a "sour" smell to it. You would think that the dishes and utensils would be in the room at check in but they weren't and the front desk didn't even offer them at check in. The "free" wifi is a joke. Not even 1mb download. My cleaning day is Saturday and that has only happened once. I left for the weekend and upon return my room sunday and it wasn't. The excuse given was that two of the cleaning personnel called out. I was told my room would be clean on Monday. Didn't happen. Same unprofessional excuse. Do yourself a favor and book a room ANYWHERE else. The doorknob was missing and the screen was removed as well.

Had to book here when my first choice hotel was sold out of special rate rooms. The location is convenient and there is ample free parking. Staff has been very friendly. My king bed/studio room has some worn carpet areas, hallways had roll of carpet trim lying around. Only 1 TV remote, no paper channel guide, and guide feature on remote didn't work. Not very many channels. "Breakfast" is coffee (or hot tea/cocoa), instant oatmeal or packaged muffins. No juice, no ice water. Waited 10 minutes this AM for light roast coffee before I gave up. More than likely I wouldn't book here again.

4105 Sycamore Dairy Rd Fayetteville NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a mile (2 km) of Cross Creek Mall, Extended Stay America - Fayetteville - Cross Creek Mall is within 3 miles (5 km) of Cape Fear Valley Medical Center. This 76-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Fort Bragg is also a short drive from this Fayetteville hotel.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 76 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Fayetteville - Cross Creek Mall enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. If you drive, take advantage of free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities and barbecue grills.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 152 reviews