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Holiday Inn Express Harlow

3.0 out of 5.0

Recent guest reviews

Have stayed in many Holiday Inn Express Hotels and never been disappointed. Clean comfortable well equipped rooms, great service, especially as we arrived late. Breakfast is all you would need. Cant say any more. Superb.

Good hotel accessible room comfortable clean wet room. Staff very good helpful courteous,bed comfortable,free breakfast adequate. Large secure car park Location ok for Harlow in middle of town centre.

Parking was a bit awkward with having to use the multistorey carpark. However room was clean and tidy albeit a tad cold. Breakfast was superb and straightforward access to all food and drinks. Check out was no problem.

The staff and regulars know that parking is a little challenge. But the staff try to make life easy. My honest advice - if arriving in the evening - is forget the little car park, pull up outside the hotel and pop in and grab a parking permit. Then go round the block and park in the multi story (level 2). The staff on checking were very helpful - making sure I got a quiet room away from the lift. The room was spot on. My only negative - which many HIEX customers will empathise with, is that this site is still on the old coffee machines that use a concentrate rather then freshly grind beans. To be honest I’ve not seen one of these machines in a hix for around a year - I was hoping they had all gone - as the coffee is truly awful. Ah well.

Tucked between a main road, multi-storey car par and back of a shopping centre not the best location. Simple bar and restaurant. There is not much more around to use. Lack of real ale is a downer for me. Shower and bathroom good, bed a bit small and on a cold night you have to keep the air con on to keep warm. Or wear thermals as I did.. Not one I would rush to choose but business demands are such we could be back....

We ended up staying here due to flight cancellations at the last minute. The staff are very disorganised and lack any interest with the exception of Solange (I think this is her name as it was the name on receipt she provided). She is a credit to the hotel. She was the only one who seemed to have any interest in solving problems and sorting out issues. She was extremely helpful when we were having difficulties trying to arrange an early morning taxi pickup. There was another girl I think her name was Christina (it started with a C anyway) who had a total lack of interest in helping people and you felt you were putting her out when you asked her anything. Part of the problem is there are very few staff working and the same staff are working reception, serving at the bar, serving food, clearing tables, dealing with queries and fixing issues in rooms. The bar area is a little like a canteen but the food was OK if lacking a little in choice. But the rooms are another matter. It was freezing when we arrived, if you tried to change the temp it would just jump back to the original temp. I eventually managed to get it to go up a few degrees and turned off the auto for the fan but it still moved up and down a few degrees by itself during the night. We had a triple room, the extra bed being a sofa bed. This had a very thin mattress with springs sticking up. It was impossible to get comfortable on it. The pillow was so soft and flat it was next to useless. We used the cups the coffee cups in the room first morning and had brought glasses up from the bar the previous evening. The used cups were not cleaned or replaced and the bar glasses were left in the room. The beds were not made up when the room was cleaned but just the duvet pulled up the bed. The hotel is located near to a shopping area and the bus station. I wouldn’t choose to stay here but it served its purpose until we could get new flights home.

There seems to be two holiday inn nearly got mixed up but this one more central shops two steps away theatre Gordon Craig and Mecca bingo plenty of restaurant s very nice rooms clean and quiet even a ironing board all ways these rooms lack that homely feeling don't no why provide kettle but only two tea bags two sachets coffee luv key I bring my own breakfast was good plenty of choice free newspaper

We stayed here prior to a flight from stansted. On arrival our room key wouldn’t work and the replacement was dodgy too. We booked a double and got 2 singles instead. On arrival there was dry urine over the toilet seat which made me question the overall cleanliness. The hotel was understaffed with the reception staff also working as waitresses/bar staff/ maintenance (they helped with the dodgy room key) The car park is tiny and we had to pay to park in a public car park, not what I was told when I booked. The food and drinks are overpriced and the restaurant are is not comfortable and has more of a cafe feel. On check out I was asked to pay for my room even though I had paid in advance. The staff didn’t seem to know what was going on and allowed me to leave without charging me again in the, how kind of them! In summary this was not a relaxing start to a short break. I won’t be using this hotel again.

Stayed here for 4 nights. The hotel room was very clean. Comfortable bed and good pillows(choice of hard or soft available) Staff were really helpful and polite. l had an issue with drainage being clogged up in shower , the staff member got it sorted out the following morning- apparently the maintenance guy had left for the day when l reported the issue. l was offered to move rooms that night however l opted to stay put where l was for the night. Breakfast was ok, full English, cereal, pastries, the usual. For dinner there is a wide selection of restaurants within walking distance, there is even a Chinese buffet next to the hotel, the rest of the restaurants are 5mins walk from hotel. This is a good hotel to stay at the centre of Harlow, good value accommodation ....close to Stansted Airport (10 miles)

I checked in and was allocated room already occupied! I went all the way up to the 4th floor...opened the door and there was the persons bag etc. !!! I'm a platinum elite member had to ask for my bonus points....haven't received them ....they ask for 10 out of 10....would give them 0!!! Taxi was going to be booked for tomorrow at 7am...when I wanted 8.30am....its the worse holiday inn I've ever stayed in!

Crown Gate Harlow England

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Holiday Inn Express Harlow places you 12 mi (19.3 km) from Kelvedon Hatch. This 122-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and a 24-hour business center. Lee Valley Park and Bishop's Stortford Golf Club are also within a 20-minute drive of this Harlow hotel.


Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


All 122 air-conditioned rooms provide sofa beds, coffee makers, and free newspapers. Guests can expect free WiFi and 26-inch flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include phones and desks.

Property features

Guests of Holiday Inn Express Harlow enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. Self parking is offered for GBP 3 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a computer station and a fireplace in the lobby.

Room options

Room, 1 Double Bed, Accessible, Bathtub (Mobility)

Full 1 | Sleeps 2

Room, 1 Double Bed with Sofa bed, Non Smoking

Full 1 | Sleeps 3

Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72.0% of guests recommend this hotel

Total of 425 reviews