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Holiday Inn Express Harlow

3.0 out of 5.0

Recent guest reviews

I was part of a group of 36 who stayed one night in between a 2 day running event. We arrived in minibuses and one of the reception staff saw us from a window looking frazzled and carrying heavy bags, she immediately rushed to open a side door for us to save us struggling round to the front main entrance. We were all checked in swiftly with all information we needed for a comfortable stay. I happened to mention we would be leaving early (before breakfast) on Sunday morning and was told we were welcome to come down beforehand and they would ensure there would be something for us to eat. True to her word despite being an hour earlier than usual breakfast service time a full breakfast awaited us. The room was clean and comfortable with air conditioning, no bath but a huge shower. Good free WiFi service for 24 hours. The location was a great for popping out for something to eat with restaurants just a few minutes walk. All the staff I came into contact with were friendly and welcoming. I would recommend. My only question is what is the squeaking noise you can hear in the bathrooms? Nearly all of us commented on it the next day? I'm sure it would have been dealt with had we asked but we didn't as just there for a quick stop over.

We spent 2 nights in this hotel. The room was really spatious, clean and comfortable, with really nice and clean bathroom. We were provided with small water boiler and various kinds of tea and coffee, which was a pleasant surprise, and the cleaning ladies added some more the next day. Breakfast was very good (buffet) with various kinds of bagels, ham, cheese, scrambled eggs, etc. and coffee, tea and juices from the macine, plus fresh fruits. The receptionists were very kind and helpful. However, a bit too expensive for my taste (£120 for 2 nights).

We stayed here for two nights recently, having got a good deal. Full price was £129 per night according to reception. I would have been very upset if I had paid that. The room was ok - the curtains are good blackout curtains and keep the light out well which helps with sleep. Beds are clean. Hairdryers are supplied. Our room however was 'tired'. The shower had mould around the base and the paint was peeling from the bottom of the bathroom door. There was an obvious stain on the carpet and there were two parallel black marks on the wall. None of these were huge issues - but they did give an overall feeling of being past it's best. Also, if you are vegetarian and like cooked breakfasts - please be aware that they do not offer either tomatoes nor mushrooms. They are just not in the menu which I find very odd, as every hotel I have stayed in has always offered these. They do however for the non-vegetarians, offer white buns for you to make your own sausage and/or bacon bun which we thought was a great idea. Coffee at breakfast comes from the machines and the juices too. The staff were friendly, helpful and polite. Parking is available next door in the multi story on the 2nd floor. This was convenient and, at only £3 a night, very reasonable for the area. All in all a reasonable stay for us as we got a deal, but it was just a little disappointing for the reasons mentioned.

Excellent value for money Central location with spacious bedroom and en suite . Big comfortable bed. Carpark adjacent to hotel. Easy walking from bustation. Taxi rank outside the door. Good English or Continental breakfast included . Helpful staff . Will use again.

Last week I stayed 2 nights in this hotel. The room is basic, the bed was comfortable, with a lot of pillows. It also was clean. Breakfast is in a buffet style, you need to put it on a tray like in a fast food restaurant. Choices are limited. First night I had dinner in the hotel, but it was not so nice, I would not recomment it.

Parking can be an issue. The reception staff were ok but wasn't sure about this canteen style seating for breakfast. The tele was too small for the room so could hardly see it. The bed was comfy though. The bathroom only had a shower room and the pressure was ok but would have been nice to have a bath if wanted after long days driving about. I am not sure why but the reception area is like a phone black hole. No service and no 3G so missed loads of calls I was expecting It's reasonably central to the town I think and would stay here again. It's cheap and cheerful

I booked two rooms at the Holiday Inn Express Harlow, first impression at reception was this looks good, that is where it ended. Walked into the room, took my shoes off and walked over a wet patch on the carpet, which smelt like urine and probably was urine. Then I sat on the bed, which collapsed. I called reception, I was told there are no more rooms and that the carpet had been cleaned and they sent some printer paper to place under the bed! Then I found dirty sheets and pillow, dirt and hair on the bathroom floor, broken door stop, broken lock on bathroom door to name a few. Then the other room the toilet did not flush, it was reported and someone came to the room but they did not fix it, it even took the manager 3 attempts to flush the toilet. There was food wrappers under the bed, dirt and hair behind the door in the bathroom, window would not stay open, blood on mattress cover and generally dirty room Basically, it appears that either room had not been thoroughly cleaned and maintained. I reported the above to the manager on leaving and refused to pay but they already had my card details so they charged me 50% for both rooms. I emailed the General Manager, had to chase for a reply, then told I had got a 50% discount and that was considered fair and just by Holiday Inn. I am very disappointed with this experience as I had expected more from Holiday Inn, I would recommend staying at other hotel.

Best sleep I've had in a hotel, amazingly comfy beds that look very inviting. Lovely shower, and a spacious room. Welcoming staff. Relatively spotless room, and very clean bathroom. Would definitely stay here again and recommend to anyone staying in Harlow.

I arrive to the hotel approx 21:00 to find out all the parking spacer close to hotel were taken. There is another multistorey parking, where You can park. Weird stuff is that You get a ticket in the hotel ANd You have to then go back to the multistorey parking and place a ticket there. I personally dont like the idea of letting all people know that this car belongs to a burglar who left it overnight and is sleeping in the hotel. Are not great neither. Rooms as all Holiday inn rooms. Except my had mold in the shower and Some broken pipe flowing the water all night long.

Not as good as other HIEs we have stayed in in UK and worldwide. Car park too small and nearby parking is in a run down town multistorey car park. Had problems with bathroom sink and shower not draining well, otherwise room ok. Breakfast was not up to standard we have experienced in other HIEs. Rubbery scrambled egg and rather greasy bacon and poor quality sausage. Coffee really not very good. We had a discounted rate but would not have been very happy if had paid the full price. Overall just OK, could be better.

Crown Gate Harlow England

Holiday Inn Express Harlow places you 12 mi (19.3 km) from Kelvedon Hatch. This 122-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and a 24-hour business center. Lee Valley Park and Bishop's Stortford Golf Club are also within a 20-minute drive of this Harlow hotel.


Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.

All 122 air-conditioned rooms provide sofa beds, coffee makers, and free newspapers. Guests can expect free WiFi and 26-inch flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include phones and desks.


Guests of Holiday Inn Express Harlow enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. Self parking is offered for GBP 3 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a computer station and a fireplace in the lobby.

Property features

Room options

Room, Accessible, Bathtub

Twin 1 | Sleeps 2

Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room

Twin 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 371 reviews