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Holiday Inn Express Harlow

3.0 out of 5.0

Recent guest reviews

Booked this as a "stopover" on our way to Kent for a weeks holiday. Thank god it was only for one night !! Having booked a twin room through Booking .com we were given a double ! so went to ask reception to change it --a very rude and aggressive receptionist told me I should have specified a twin room --I did and I always do I replied, but not wishing for a confrontation after a long journey , asked if they had another room with twin beds. They did ,so great --but no the lady continued to "harangue" me saying " in future you must ask for a twin " ---- red rag to a bull !!! I did ask I said and showed her my booking--but still no end to the lecture !!! I finally said don't worry as there will never be a next time at a Holiday INN --I will stick to Travelodge or Premier Inn as they are better standard than this place .. When we went down in the evening to eat ( out I may add ) we were privy to two other conversations regarding mix up of rooms/bookings --made us smile . Breakfast is awful. Don't stay here --Holiday Inn --with a published one night room rate of £129 --are having a laugh

We stayed here from Fri eve until Monday. We had travelled to Harlow for a family funeral. The room, which was on the second floor was very warm. We eventually found the air con which didn't reduce the temperature, rather move air loudly. It didn't always work. When we complained we got given a fan. The room is clearly set up for business men. There is no mirror above the dressing table (ooops that's a desk) but a hairdryer is situated at the floor of a whole length mirror (gone are the days when I kneel at the floor to do my hair!) There is little storage space; again geared towards one night men staying. The extractor fan in the bathroom didn't work, the window didn't open much (health and safety I suppose). You need to change your pass code for wifi, door pass and car park every 24 hours, but no one tells you that. The breakfast is "free". I can see why. After 3 days it's boring, tasteless and poor quality. They ran out of sausage and bacon at the weekend. Our room was only cleaned once. I would have hoped by 4pm that would've been done, but when I returned and was tired decided that enough was enough! There were always plenty of staff sitting out the back chatting and smoking as we parked the car! Oh, and that was also a bone of contention. The hotel car park is small, but they will give a pass for the multi storey next door. Then as you check out will sting you for a bill for it. Overall disappointing. I can't recommend.

We stayed a night at the Holiday Inn Express in Harlow recently, while on a trip to nearby Duxford. On the positive side . . . The breakfast in the morning was really nice, the bacon was very good, as was the yoghurt and fruit compote. The lady who was clearing tables in the restaurant at breakfast time was super-efficient and really friendly, and looked after the place and getting tables ready for the diners really well. The staff at reception as we were leaving were also very friendly and nice, which made the check-out a completely different experience compared to the one provided by the reception on check-in the previous night! On the negative side . . . . When we arrived at the hotel the car-park was full. My wife went into reception to ask what to do and was told that we should park in the multi-storey car-park nearby. This we did. But then when we went back to reception the second time to officially check-in, we were then told by the lady at reception that we needed to place a permit in the windscreen of the car while it was in the car park! Although the car-park is only a short walk away from the hotel, after a long journey to the hotel this is not really the sort of carry on you need, so we asked why the permit couldn’t have been given to my wife when she went to reception the first time. It seems that the lady on reception ‘hadn’t thought of that at the time’! Our room was relatively big and quiet, which we had asked for. However, the bed was only a ‘standard double’ - which, these days is quite ‘small’ especially, when compared to the beds on offer in various other ‘non-expensive’ hotel chains!. It was also very ‘soft and bouncy’. We went back down to reception and asked if there was anything bigger/better available but were simply told that the beds were 'standard in all rooms'! Would we go back again? To be honest, probably not!

Hotel is very clean and staff friendly and accommodating. Location is excellent and they even let me check in early after an overseas overnight flight. However, as of 10 pm I am on my fourth room. The problem is the airconditioning system which heats up the rooms. I'm really hoping to not change rooms again as I will end up cutting short my stay and finding another hotel. Packing and unpacking an extra three times in one day is a bit much.

I've never stayed in a holiday inn before but after our stay I won't be staying again. My child was expected to sleep on a bed with a thin mattress, you could feel every spring. So unacceptable and I got an apology and a £3 parking space but nothing else. Was not what we expected at the least two beds fit for purpose! We all had to squeeze in one bed, not a good nights sleep. The bathroom was lovely however with a great shower and was clean, breakfast was ok they even let you take away if your on the run. Get some better third beds it's not fair on family's. The internet code they gave also didn't work. Really dissapointed travel lodge or premier inn for us in future, consistently good

Stayed here 2 nights never stayed in a holiday inn before staff were friendly on arrival. Check in was quick which was good as we arrived late at night. Had a problem with the toilet making noises thru the night but the staff was more than happy to move us to a new room. Rooms were clean and beds were really comfy. Wasnt sure what to expect after reading mix reviews but we found holiday inn clean comfy and friendly staff. Breakfast was great too and there was even cups to go so if you didnt have much time you could grab a coffee to drink on the go and bags for food too. Everything is close by the town center and bus station. We stayed here and went to london for a day as was easy to get to bus station right near hotel and the bus goes straight to train station and the train is direct to london only takes about 28mins or so. Plenty of parking in the multi storey carpark next to hotel too and 3quid a day if you pay thru hotel so thats good. Would definitely stay in a holiday inn express again.

First time At the Holiday inn for many years and was surprised at the revamped rooms from the earlier years.Room was tidy with a few bathroom problems but over all good stay and managed to get into car park but the room on the main road side was very noisey with traffic, Good breakfast and would come again

Stayed here on Saturday night as most other hotels in the area had no availability. The car park is really small and not big enough for the amount of rooms in the hotel. We could not get into the car park and had to park in a really dodgy multi storey car park adjacent to the hotel. After check-in when we entered the lift it had clearly not been cleaned for some time and there were cups of juice left on the floor. The bedroom we were allocated was OK but the amount of mould around the base of the shower was disgusting, I didn't feel clean after having a shower. There was some sticky substance on the bedside table and the taps in the bathroom were dirty too. We also found sweet wrappers under the bed. The other strange thing is that there are no irons or boards in the bedrooms and you have to go down to an ironing room to complete this task? The staff were pleasant enough and breakfast was OK but I would not recommend this hotel to anyone I know.

Rarely have I encountered a hotel that rendered me speechless. Having booked 6 weeks in advance for a place to stay after an older relatives birthday party, I considered this to be a "safe bet" as it was the Holiday Inn Express; how wrong! Our booking was not on their system but I had the booking code. I was told that instead of the rate I had already paid , 6 weeks prior, I wold have to pay their walk-in rate £70.00 more! After two staff members discussed it we got our room. Just being there for one night we only had one overnight bag. Now running late due to the 45 minute discussion in the reception, we just dropped the bag and returned to the tiny car park to find our car blocked in by a transit van. 15 minutes later a very rude owner turned up to move his van. We returned at 11.00 that night with one free space! Headed to our room. The card key didn't work to our room. Finally we got into the room at 11.45. I dropped my pot of vicks which rolled under the bed. Using my walking stick to fish it out, I was shocked to find a condom and a single dirty sock. The toilet didn't flush. The mattress was laughably thin. The hotel is directly opposite the police station so between the bed and the noise we didn't sleep at all. Leaving at 7 in the morning as we just wanted to get home! The final nail in the coffin for this farce was the receptionists enquiry "how was your stay?" Terrible , we responded, the mattresses were cheap and thin. Without drawing breath the receptionist said... if you want better bed don't stay at an Express. We will definitely take your advice.

I was part of a group of 36 who stayed one night in between a 2 day running event. We arrived in minibuses and one of the reception staff saw us from a window looking frazzled and carrying heavy bags, she immediately rushed to open a side door for us to save us struggling round to the front main entrance. We were all checked in swiftly with all information we needed for a comfortable stay. I happened to mention we would be leaving early (before breakfast) on Sunday morning and was told we were welcome to come down beforehand and they would ensure there would be something for us to eat. True to her word despite being an hour earlier than usual breakfast service time a full breakfast awaited us. The room was clean and comfortable with air conditioning, no bath but a huge shower. Good free WiFi service for 24 hours. The location was a great for popping out for something to eat with restaurants just a few minutes walk. All the staff I came into contact with were friendly and welcoming. I would recommend. My only question is what is the squeaking noise you can hear in the bathrooms? Nearly all of us commented on it the next day? I'm sure it would have been dealt with had we asked but we didn't as just there for a quick stop over.

Crown Gate Harlow England

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Holiday Inn Express Harlow places you 12 mi (19.3 km) from Kelvedon Hatch. This 122-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and a 24-hour business center. River Lea and Lee Valley Park are also within a 20-minute drive of this Harlow hotel.


Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


All 122 air-conditioned rooms provide sofa beds, coffee makers, and free newspapers. Guests can expect free WiFi and 26-inch flat-screen TVs with cable channels. Beds sport pillow menus and bathrooms offer hair dryers. Other standard amenities include phones and desks.

Property features

Guests of Holiday Inn Express Harlow enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. Self parking is offered for GBP 3 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a computer station and a fireplace in the lobby.

Room options

Room, Non Smoking (& SOFA BED)

Full 1 | Sleeps 3

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 2

Standard Room

Full 1 | Full 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 380 reviews