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City Express Poza Rica

3.0 out of 5.0

Recent guest reviews

I recently went there; basic City Express accommodations, no luxuries, but nothing is missing. Clean rooms, the classic uncomfortable pillows and the a/c was almost impossible to settle in a tolerable temperature. Has a shuttle that takes you as far as 10km, which we used to get to work and to the airport! That was perfect.

I have stayed at this chain 4-5 times in different places all over Mexico. It's a simple and practical place. Clean and cheap. Good value for money. But not at the City Express in Poza Rica. The rooms are smaller than other similar properties, they are not well maintained, the free wifi is NOT available in all rooms and the front desk staff are undertrained and do not speak any English. There are other hotels offering a better choice in Poza Rica. I will never stay at the City Exoress again. The location is also not that great - you are not in Poza Rica. You are in a cow pasture.

First of all, this hotel is really geared more towards business guests, rather than to tourists. Then, keeping in mind that Poza Rica is a town essentially based around the petroleum industry, and most of the guests staying here are visiting oil workers. That said, it is modern, efficient hotel, but it shows the effects of the type of guests it gets. The walls (all painted white for some reason) all show a lot of nicks, scuffs and dents (see my pictures). I did not get the perception that the guys walking around in overalls and hard hats were really concerned about not beating the place up. In general, though, I thought my room was generally clean, with a firm, comfortable bed. The sheets and towels were clean, but I did notice a few worn spots on the bedding. When I first entered my room, it smelled horribly musty, like it had not been opened in a long time. I suspect this may be from the very high humidity in this part of Veracruz and running the air conditioner helped reduce the smell by my second night. My room rate included a reasonable continental breakfast, with cold cereal, juice/coffee/milk, fruit and a variety of breads. There was an optional "warm breakfast" for an additional 55 pesos. There is a small "business center" with a few PC's, a printer and free internet. There is ample parking in front of the hotel, and there were usually several taxis available and waiting in the lot. The front desk staff were very helpful in providing me with information on driving around town and getting to the El Tajin archeological site, which is about 45 minutes drive away (due to traffic in and around Poza Rica). The hotel itself is easily reached from the main highway from Mexico (#130) via the Puente Cazones II road. Since the hotel sits away from the main town center, road noise is not an issue at night. However, this also means that there are only a few stores and restaurants, situated about 200-300 meters walking distance from the hotel. Overall, it's an acceptable choice for a night or two if you happen to be in Poza Rica.

Stayed at this hotel for a whole week, the personel is great and so kind. I loved the food. They treated me like I was part of their family and also recomended places nearby to make my week a lot lighter. Will definitely come back, totally recomend it.

The hotel is clean, confortable and the team is very thoughtful! Excellent quality/price ratio.

Hotel tranquilo, con lo mínimo indispensable para hacer viajes de trabajo y negocio. Buena seguridad y amabilidad en las atenciones. Excelente calidad de alimentos en el desayuno y excelente sabor del café de cortesía las 24 horas.

Hace falta mantenimiento y actualizar los equipos AC, ya que en el elevador el calor está insoportable y en el lobby también. Ese día se quedó el hotel sin luz por él transformador y no teníamos tampoco aire acondicionado en las habitaciones. No avisaron no ofrecieron hasta que pregunte por un ventilador.

EL hotel está bien, solo requiere un poco de mantenimiento la plomería ya que al parecer las llaves del lavabo están tapadas y el agua sale con presión excesiva y mojan todo, menos lo que uno necesita. Los climas hacen un poco de ruido excesivo, evidentemente por desgaste o también por falta de mantenimiento. Lo demás, muy bien.

Me hospede un fin de semana y no había servicio de restaurante deberían ver ese punto por que no es posible que en un hotel de tal magnitud nieguen ese servicio a sus clientes!!!! Por cierto se me ofreció un desayuno que nunca recibí por lo antes mencionado!!!!!

Es un hotel que si bien se ve que tratan de mantenerlo en forma, se siente muy solitario, el exceso en el ahorro de energía, hace que este demasiado caliente, y los cuartos requieren un poco mas de atencion

Carr. Acceso a Puente Cazones 68 Poza Rica VER

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within 2 miles (3 km) of University Veracruzana Poza Rica, City Express Poza Rica is within 3 miles (5 km) of Park of the Americas. This 3-star hotel has 118 guestrooms and offers free in-room WiFi, free self parking, and a fitness center. 18 de Marzo Square and Plaza Gran Patio Shopping Mall are also close to this Poza Rica hotel.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 10:30 AM.


Rooms

All 118 air-conditioned rooms feature phones and desks. Guests can expect free WiFi and 32-inch LED TVs with cable channels.


Property features

City Express Poza Rica features a fitness center, free WiFi in public areas, and a business center. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and a computer station.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 171 reviews