The staff are very cheerful and they helped me.
Definitely a “budget friendly” hotel/MOTEL combination. We arrived at the airport at midnight. Called for shuttle, was first told there is no shuttle! When I said I had a reservation, then okay what time. When arriving at hotel we had to walk a block to our room at 1:30 am.
Dirty room, roaches crawled on me when I was trying to sleep, the toilet wouldn’t fill after flushing, I’ve stayed in some roach motels but this place is up there as one of the worst…
Quite a dismal hotel. I suspect the high stars are fake ratings provided by the management. The housekeeping is poor. Maintenance and upkeep is terrible. Trash everywhere in the building and corridors. Rooms are dingy and grimy. Broken furniture in the room. Door did not close properly. Washbasin was clogged. If i could post pictures, i would. I am doing similar review on Google with pictures. The breakfast is lousy. The only thing good about it is the location. Next to Village Inn which had decent breakfast.
Hot water was nice. Shower was good.
Check in was ok but the lobby was dirty, outside room dirty. Inside has filthy spread on bed, chair has broken wheel, (not safe) table very wobbly. Coffee pot had water in it. Not worth the money I paid.
I had reservations and stayed at this property more than once before and was never asked for a deposit. I had a new reservation only days after my previous reservation but this time was surprisingly asked for a deposit that was more $ than the room for the night! I told the manager I had just stayed here recently only days ago and wasn't asked a deposit then. The manager said ok no deposit required. That night about 9 or 10 pm I hear others trying to get in the room I was staying and had already paid for when I reserved that room. It was startling! I let them know this room is occupied not vaccant. Very soon after that, a few minutes at most I get a call on the motel room phone from the front desk. On the phone the motel Super 8 worker asked me aggressively who's this then I said who's this. The worker said front desk. Then that front desk Super 8 motel worker extremely accused me of that "I'm not suppose to be in the room" that I reserved, already paid for and checked in about 2 pm that same day with Super 8 front desk as well as the Super 8 motel manager knew of my check in that day he is the 1 who said I don't have to pay a deposit! I couldn't believe what I was hearing! Then that Super 8 motel worker said to me on that phone conversation "you need to come to the office now!" I went to the Super 8 motel front desk office immediately only to be told they made a mistake and sorry. I asked for a refund as I was horribly disrupted by motel guests and Super 8 motel staff.
This place was generally sketch. Felt safe when walking around with my bear spray. But seriously, the light fixtures didn't work and the restrooms were nasty.
It had cockroaches! On the bed!
Clean
It was ok. A place to sleep for the night.
excellent service
Esta bien por el precio Pero yo prefiero pagar 20 dlls más y No tener que preocuparse
Tv in room was broke .bathtub wasn’t clean .card wouldn’t work on pool. Had to go to front desk 4 times they tried but tv wasn’t fixed and I had to ask other guest to let me in pool .also a lot shady characters outside.
Super 8 by Wyndham El Paso Airport places you next to The Fountains at Farah and within a 15-minute walk of Cielo Vista Mall. This 165-room motel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
At Super 8 by Wyndham El Paso Airport, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
The staff are very cheerful and they helped me.
Definitely a “budget friendly” hotel/MOTEL combination. We arrived at the airport at midnight. Called for shuttle, was first told there is no shuttle! When I said I had a reservation, then okay what time. When arriving at hotel we had to walk a block to our room at 1:30 am.
Hi Kelly,Thank you for sharing your feedback regarding your recent stay. We understand that arriving at the airport late at night and not having immediate access to the shuttle service can be frustrating. We apologize for the initial miscommunication regarding the availability of the shuttle and any inconvenience it caused. Your feedback allows us to address these issues and improve our communication processes.We also apologize for the inconvenience of having to walk a block to your room, especially late at night. We understand that this was not ideal and we appreciate your patience.We value your feedback and will use it to improve our services and guest experience.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more seamless experience in the future.
Dirty room, roaches crawled on me when I was trying to sleep, the toilet wouldn’t fill after flushing, I’ve stayed in some roach motels but this place is up there as one of the worst…
Hi Eric,I apologize for any inconvenience or discomfort caused during your stay at our hotel. We deeply regret the unsatisfactory conditions you encountered, including a dirty room, insects crawling on you while trying to sleep, and a malfunctioning toilet. Please accept our sincerest apologies for the distress this must have caused you.We take cleanliness and pest control very seriously, and it is disheartening to hear that we fell short of our standards in this regard. Rest assured, we will take immediate action to address the issues you have mentioned. Our housekeeping and maintenance teams will thoroughly clean and sanitize the room, address any pest-related concerns, and ensure that all facilities, including the toilet, are in proper working order.Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We will investigate the matter further to understand how such lapses occurred and take the necessary steps to prevent a recurrence.Once again, we apologize for the inconvenience and disappointment caused. We would like to offer our assistance in finding a suitable resolution. Please contact our front desk or management at your earliest convenience, and we will work diligently to address your concerns and ensure your satisfaction.
Quite a dismal hotel. I suspect the high stars are fake ratings provided by the management. The housekeeping is poor. Maintenance and upkeep is terrible. Trash everywhere in the building and corridors. Rooms are dingy and grimy. Broken furniture in the room. Door did not close properly. Washbasin was clogged. If i could post pictures, i would. I am doing similar review on Google with pictures. The breakfast is lousy. The only thing good about it is the location. Next to Village Inn which had decent breakfast.
Hello Alvin,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team values cleanliness and maintenance, and we will address your concerns internally to ensure our standards are met. We appreciate your compliments on our location and will continue to strive to provide a positive experience for all our guests.
Hot water was nice. Shower was good.
Hi Mike, It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!
Hi Heli, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.
Hello Gerardo,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.
Check in was ok but the lobby was dirty, outside room dirty. Inside has filthy spread on bed, chair has broken wheel, (not safe) table very wobbly. Coffee pot had water in it. Not worth the money I paid.
Hello Linda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.
I had reservations and stayed at this property more than once before and was never asked for a deposit. I had a new reservation only days after my previous reservation but this time was surprisingly asked for a deposit that was more $ than the room for the night! I told the manager I had just stayed here recently only days ago and wasn't asked a deposit then. The manager said ok no deposit required. That night about 9 or 10 pm I hear others trying to get in the room I was staying and had already paid for when I reserved that room. It was startling! I let them know this room is occupied not vaccant. Very soon after that, a few minutes at most I get a call on the motel room phone from the front desk. On the phone the motel Super 8 worker asked me aggressively who's this then I said who's this. The worker said front desk. Then that front desk Super 8 motel worker extremely accused me of that "I'm not suppose to be in the room" that I reserved, already paid for and checked in about 2 pm that same day with Super 8 front desk as well as the Super 8 motel manager knew of my check in that day he is the 1 who said I don't have to pay a deposit! I couldn't believe what I was hearing! Then that Super 8 motel worker said to me on that phone conversation "you need to come to the office now!" I went to the Super 8 motel front desk office immediately only to be told they made a mistake and sorry. I asked for a refund as I was horribly disrupted by motel guests and Super 8 motel staff.
Hello Richard,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
This place was generally sketch. Felt safe when walking around with my bear spray. But seriously, the light fixtures didn't work and the restrooms were nasty.
Hello Jay,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
Hello John F.,We are pleased to hear that our staff made your stay enjoyable. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.