La Quinta Inn El Paso East Lomaland2.5 out of 5.0
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Recent guest reviews
I have stayed at many La Quintas across the country and this is not only the worst of those but the worst hotel I've ever stayed in. Starting from check in, internet and cable were down for the first 4-5 hours I was there. Cable didn't work until the next day. Not only that but "Norma" at the front desk was less than pleasant in the sense that she had a attitude for just about everything. After all that, our door lock was malfunctioning meaning we had to get the front desk to let us in our room each time and yes it was Norma again lol. Carpet is ripped up, showers were disgusting, AC worked intermittently. Pucker up a few extra bucks and stay somewhere else.
Cleaning service is Not programed and if you post the don't disturb Card, They don't return later , So , we can't rest late because they want to Clean early or not to clean .
We arrived at out hotel and the Night clerk Norma was awesome, very polite and attentive! When we checked into our first room unfortunately was not so great. Looked like someone was already assigned to that room, so we went back to the office and Norma reassigned us to another room without any hassle! She fixed the problem and everything else was perfect! Thanks again La Quinta, Norma is an asset to your company!!
This time I hoped to use the Swiming pool , It was announced as part of facilities, And for my first time in my Life had the opportunity to use it, But was a descepction to find the SWIMING pool completely abandonned, The water must have more Than one year with out maintennance , the water is dark green with a lot of Green "snakes" in the botón.
the room is very cleanliness..the staff very helpful.
this hotel has a excellent friendly staff that make your stays very easy and comfortable.
We had an excellent stay and the staff was helpful and kind, excelled service .
The second day I left the room At 11:30 a.m. And I was back Around 9:00 p.m. I was surprised because the room Wasn't cleanned, No toilet paper, No clean towels So I call the front desk and they said to me they Didn't Have room servíce at that time, They Didn't have clean towels Available , Only toilet paper , But I had to pick up at front desk
This hotel didn't match the picture on the website. It glowed, it sparkled, it was welcoming. But when we pulled up we knew we were getting a different experience than had we planned. The La Quinta hotels I usually stay at are in better condition. This hotel was a place to lay our heads and the bed was comfortable. However, the freeway noise was loud, the hotel was old, the doors to the premises were never locked for security, the TV had minimal channels, and the breakfast food would run out. It wasn't awful. The staff keeps it clean, so there's a plus.
Staff are all nice. Rooms are clean. The location is accessible and close to most of the places I go. I never regret staying here. i am coming back for sure.
ENJOYED THE STAY. VERY NICE PLACE WITH GOOD, FRIENDLY STAFF. ROOMS ARE CLEAN AND GOOD AMENITIES NEARBY. GREAT LOCATION.
Only stayed for a total of two hours. After finding dirty sheets, filthy bathroom. Had to leave hotel and get another one.
The T.V. was not working properly. The staff offered to change my room, but I was already unpacked. So no. I asked the to change out the T.V., they never did. So I was not thrilled with the T.V. Also the pool was closed. I was under the impression that I would be able to watch the news (at least), go for a dip, do laundry and work out. I was unable to do any of these things. Good thing my nephew was staying at The Hampton Inn, where I was able to accomplish all of that. And the refrigerator froze everything. Ever had a frozen hard boiled egg? Gross!!!
It was an average hotel. Not the best but not the worse.
the room is very small for us to stay..the restroom is very dirty and small that we ca barely open the door to walk in
Had a nice stay but wish we had a small refrigerator
Staff was very polite, i enjoyed my stay, a little distance away from the restaurants or attractions but not a long drive.
The hotel stuff we're very nice with us the we're very helpful it was our first time in El Paso and they make our stayed beterr
We stayed only over night one day. Nice place no problem.
Hotel seems to be a truckers preference...lots of semis taking up space in the parking lot..very busy and noisy. Room was okay clean...pool was uninviting (not cleaned). Staff was okay.