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La Quinta Inn El Paso Cielo Vista

2.5 out of 5.0

Recent guest reviews

Had no problems, friendly staff I recommend this hotel

Walking distance to a strip club and German pub! Room felt only moderately dirty. Bring Lysol and your own donkey! Also be sure not to eat window raisins even though they are complimentary! Be polite to the deranged homeless man in the area or he will throw pickles at your window all night!

Noise of trucks loading and unloading, and engines, all night did not allow me to sleep. AC/Heater stunk so could not use. Dirty toilet room. Everything needs to be updated. A $20 motel for $66! Crazy!

The hotel is close to I-10, and convenient to reach. The breakfast is good and the staff is nice.

Clean and cheap. If you need to rest a little bit, this is the place.

Everything was ok except mattresses were dirty. Breakfast was great! Pool was small. Area was near resteraunts.

The lady at the front desk took a long time finding my reservation, she said that it wasn't there and then that my name wasn't in the system. She even asked me if I had booked my room at some other hotel, I had to show her my reservation because she said that she didn't have it. Once I showed it to her and she knew that it was the right hotel, she took the time to lookup again.

Hotel was dirty blood on walls and filthy tub the front desk staff was incredibly rude. There was hair all over bathroom sink.

front desk people rude and impolite dealing with customers

Great breakfast..comfy beds....nice friendly staff..and a great location

Fabulous breakfast. Great welcoming staff, room was comfortable!

Room was clean, bed was extremely comfortable, easy check-in, pet friendly with an area with grass and bushes at the bottom of each stairwell. Difficult to find the correct LaQuinta at night on the one way frontage roads along the freeway; typical continental breakfast, but limited fresh fruit when I came at 7:15 am (2 bruised bananas and 7 apples) and rather tasteless muffins, but waffles were good.

All was OK, quiet and relaxing time, clean bedrooms...............

The hotel staff at the front desk was very helpful and accommodating.

We walked to the restaurant were we watched the Super Bowl, the location is great!!!!

Muy buen hotel, falta microondas y frigobar en algunas habitaciones

If you're on a budget this is the perfect place for you. I don't think I would ever stay here again. I didn't have a bad experience but I just feel like I'd rather spend a few more dollars and stay in another hotel in the area that would be better. The rooms are ok but the outside has a motel look and feel to it that I didn't like. I stayed here for 5 nights and no real issues.

The room was not cleaned properly. The sheets had hair all over them. We requested to get the sheets changed but when we came back for the night we could tell they had not been changed. There were also stains on the walls and carpet and the bed skirt was also filthy.

Cordial staff. Good customer service. Right off I-10. Close to outlet mall. Lots of restaurants around.

9125 Gateway West El Paso TX

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

La Quinta Inn El Paso Cielo Vista places you within a short walk of The Fountains at Farah and within a mile (2 km) of Del Sol Medical Center. This 117-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's near the airport and also near El Paso Community College and Cielo Vista Mall.


Dining

Free full breakfast is included with your stay.


Rooms

All 117 air-conditioned rooms feature coffee makers, free local calls, and ironing boards. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Rooms also include desks.


Property features

La Quinta Inn El Paso Cielo Vista features an outdoor pool, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. This hotel also has express check-out.

Guest reviews for La Quinta Inn El Paso Cielo Vista

Everyone (14) Couples (13) Business (4) Family (14) Other (8) Friends (2)
4

nice hotel

Everyone

Had no problems, friendly staff I recommend this hotel

By on Apr 21, 2018

Review comment responded on Apr 21, 2018

Thank you for your comments, hope to see you again soon.

3

location location location!

Everyone

Walking distance to a strip club and German pub! Room felt only moderately dirty. Bring Lysol and your own donkey! Also be sure not to eat window raisins even though they are complimentary! Be polite to the deranged homeless man in the area or he will throw pickles at your window all night!

By , from Euphoria on Jan 27, 2018

Review comment responded on Jan 30, 2018

Hello, Thank you for your comments, we have shared them with the staff so they can see where we need to improve on the product and service we are providing. Arturo Aragón

2

noisy drab old unkempt

Everyone

Noise of trucks loading and unloading, and engines, all night did not allow me to sleep. AC/Heater stunk so could not use. Dirty toilet room. Everything needs to be updated. A $20 motel for $66! Crazy!

By , from CA on Jan 10, 2018

Review comment responded on Jan 18, 2018

Thank you for your comments. We are sorry about what you encountered. This is not the image that we want you to have. We will share your comments with our staff so we can provide great stays to our guests. Roland

4

nice breakfast

Everyone

The hotel is close to I-10, and convenient to reach. The breakfast is good and the staff is nice.

By , from San Antonio, TX on Jan 3, 2018

Review comment responded on Jan 6, 2018

Thank you for your comments. We will share your response with our staff, so we can offer great stays. Roland

4

nice place to rest

Everyone

Clean and cheap. If you need to rest a little bit, this is the place.

By on Nov 11, 2017

Review comment responded on Nov 15, 2017

Thank you for your comments. Tope to see you again soon. Roland

3

area is ok

Everyone

Everything was ok except mattresses were dirty. Breakfast was great! Pool was small. Area was near resteraunts.

By , from Fort worth,TX on Jun 27, 2017

Review comment responded on Jun 29, 2017

Thank you for your feedback. We will use it to improve our guests' stays.

3
Everyone

The lady at the front desk took a long time finding my reservation, she said that it wasn't there and then that my name wasn't in the system. She even asked me if I had booked my room at some other hotel, I had to show her my reservation because she said that she didn't have it. Once I showed it to her and she knew that it was the right hotel, she took the time to lookup again.

By on Apr 10, 2017

Review comment responded on Apr 14, 2017

Hello, Please accept our apologize for the inconvenience at check in, I will work with my staff to improve the service. Arturo Aragón General Manger

1

terrible

Everyone

Hotel was dirty blood on walls and filthy tub the front desk staff was incredibly rude. There was hair all over bathroom sink.

By , from el paso on Mar 6, 2017

Review comment responded on Mar 10, 2017

Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to ensure this is not a recurrence. We appreciate your business and vow to serve you much better in the future. Respectfully, LQ Customer Care

3

business stay

Everyone

front desk people rude and impolite dealing with customers

By , from mi on Feb 27, 2017

4
Everyone

Great breakfast..comfy beds....nice friendly staff..and a great location

By on Feb 26, 2017