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Hotel El Paso

3.5 out of 5.0

Recent guest reviews

security knocked each door until someone opened to check how many people were inside each room, this happened around 3am each night

Great location, attentive staff, lovely old lobby and bar. Rooms are large and clean - but they need painting. Really nice old furniture that I'd keep as it is in great shape and in keeping with the feel of the lobby. Maybe wallpaper the bathrooms. New owner that may renovate...

The hotel is beautiful. It is walking distance to theater, museums, the plaza, the clubs we wanted to attend, El Paso history and architecture and some good Mexican cuisine. The building is absolutely beautiful! We look forward to exploring it further when we return for a longer stay. Did not get a chance to dine in the hotel this trip.

Convenient location. Updates ongoing. Need info in room re: hotel services.

Parking garage very easy access and elevator to room. Worked perfect for fine restaurant and theater. Very relaxing an no hassle. Easy access to I-10 entry and exit.

It was just bad. The staff was rude and the room smelled.

Stayed 5 days it's accomading. It just needs to rip out the carpet and gym need some love the machines sweak.

This is a grand old hotel working at coming back. It's not a luxury hotel but the room was pleasant and the staff (mostly quite young) friendly and eager to help. The common areas retained much of the original decor and feel and the glass dome in the bar/restaurant is absolutely fabulous. Like a number of places I have stayed, the wifi was weak at peak usage hours. Parking in the basement was easy and convenient. My sister and I enjoyed our stay there very much.

When I first got in to the area, I couldn't get to the parking because of construction barrels. I called and asked about parking and was told that they didn't know, good luck. Later I found out their parking garage was open but someone had blocked the entrance driveway with barrels. Shouldn't they have known whether their parking was open or not. It took an hour of driving in circles downtown before I got in. Strike 1 but not the end of the world. Check in, found out parking was $6 per day for guest. Strike 2, annoying, but not the end of the world. Got into our room and not even close to the pictures. I was told it was an Executive Suite but it looked like a room at a Motel 6 with a view. Strike 3 but it's late so whatever. I get the kids to bed (it's late). I shower and get ready for bed (bathroom had hair from previous guests in the shower, around the sink, and the toilet (gross). Also, I then find out the sink won't stop running and making that water/drain noise (loud). Strike 4, 5. Kids are in bed, tired, need some air conditioning but guess what, no AC. It blew air but it felt like outside hot air (and no the heat wasn't on). Went to bed roasting. Called in the morning about the AC and the sink, and was rudely told by the front desk "well why didn't you call last night if it was such an issue". I responded that the kids were in bed and I didn't want to wake them. I was told it would be fixed later in the day. It was but the sink wasn't. Bad sleep, service, parking.

Staff was cordial, not able to recommend good restaurants at our Sunday afternoon check-in. Room was very hot, never cooled off. Bathroom sink hot water very difficult to turn off/on. Keys to door proved difficult. Called room service, the night before, to order breakfast delivered at 6 am. Called front desk at 6:30 am to ask about room service and was told it doesn't open till 7 am. Why couldn't too service tell us that the night before? Called at 7:30 to check on breakfast; night staff had not turned in our phone order. Ugh. We were very disappointed in a hotel on the Natl. Historic Register being far below satisfactory.

There are different places you can just walk to nearby. It has a great bar and restaurant area. Very easy to get too

We live about 40 miles out of El Paso, but we had a late night event and decided to spend the night, rather then risking the drive home. The Camino Real is a beautiful historic building, but the staff was terrible. They were rude and incredibly conceited. They had the attitude they are always right and any comment, question, problem a guest had was the guest's fault. I was shocked by their rudeness. I will NOT stay there again. When we first arrived, I went into ask where we can park. The woman told me to just park where I see the white "P". Okay. I went back out and the parking attendant told me I need to check in before I can park. I went back in and told the woman I need to check in first. She had an attitude and said, "Well, I was not informed of that." No apology. We did not get to bed until after midnight and the toilet was making a whining noise the entire night. We were too tired to do anything by that time. When I checked out in the morning, I informed them of the problem. The woman told, "you should have told us last night, we have 24 hour service." No apology at all. Just a condescending look.

No wasted time at desk checking in and out, parking very easy. Did not use resturants, Dome bar was excellent. Good time.

When I booked this hotel, I really was just interested in the location b/c I was going to a concert at Tricky Falls theater. Boy, was I surprised to see how posh this hotel was! It was well beyond my expectations! The lobby was gorgeous and the rooms were very spacious and well-appointed. This was the least expensive hotel I stayed at on this trip , However, it turned out to be the most elegant and best of any hotel I've stayed at since Nashville, Tenn. in 2013. Kudos to the staff,etc. for making this a most pleasant experience.

I grew up in El Paso and have always loved the downtown area. I don't live there now but was in town for my dad's birthday. The Camino is a great downtown historical experience and a very comfortable stay.

A friend and I were in El Paso for a wedding and thought the price for the Camino Real was great. Location is terrific and there were many events happening in the area during our stay. Good bars and restaurants, too. The hotel is an old hotel and is in need of improvements. The wall paper in the bathroom was peeling back at the corner and the biggest problem was that the the toilet would not flush. A service staff person plunged it and the problem was corrected but seemed to be reoccurring when I left. Also, the public restrooms beside the front desk had the same problem. My room was supposed to be cleaned after my first night but when we returned at about 4 after a day out the maid had only begun to clean the room and I was rushed to clean up for the wedding. The maid actually told me that she had to finish the room because it was her last and then she was to finish her day of work. Understandable, but I told her to please send someone else as I was rushed. Her thinking seemed to be that I was there at her service. Knowing this would not be acceptable to her I told her to go ahead and clean and I would shower meanwhile. She left saying she would send someone else. The room was never cleaned. The front desk staff was efficient albeit snippy and officious. Perhaps, they thought we should be honored to be staying at THE Camino Real. Regardless, our stay (my friend had a separate room she she said was noisy, mine was not) was good and with reservations (no pun intended) I would recommend the hotel.

Hotel was over all great! History of the hotel was cool plus Ghost sighting were no where to be found? I wonder who laid all those bricks???

Beutiful view great service good location what else could i ask for

Upon approaching the front desk the two young ladies at the front were preoccupied with a conversation regarding relationship issues one was having and the parking attendant was no where to be found to allow for entrance into the parking garage my husband exited our vehicle and moved the cone to enter the garage once back in the vehicle out of nowhere the parking attendant runs up to the vehicle and advises we are not authorized to enter as the garage is only for Camino Real guests at which point we show him our room key to which he says oh okay and moves out of the way so we can enter the parking garage. Window sills in the room were full of dust as if they hadn't been cleaned in a while because no has bothered to open the curtains, the tub did not drain properly so when we took showers we ended up in standing water and the television remote was not working. If the only need would of been a comfortable bed then the hotel met the criteria otherwise was disappointed in how we were greeted or not greeted I should say and the unfortunate lack of maintenance in the bathroom and housekeeping in the room.

Not the first or the last time we will be here. ..great getaway from home

101 South El Paso St El Paso TX

Hotel highlights

  • Walking distance to El Paso Museum of Art and El Paso Museum of History
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Located in Downtown El Paso, Hotel El Paso is within a 5-minute walk of El Paso Museum of Art and within 15 minutes of other popular attractions like El Paso Museum of History. This 3.5-star hotel has 357 rooms and welcomes guests with a restaurant, free in-room WiFi, and a free airport shuttle. Located in central El Paso, the hotel is also near Rio Grande and Chamizal National Memorial.


Dining

Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

The 357 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free bottled water. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Video-game consoles and ironing boards are other standard amenities.


Property features

Guests of Hotel El Paso enjoy access to free WiFi in public areas, conference space, and a business center. If you drive, self parking is USD 6 per night, or you can take advantage of the free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this historic hotel include free newspapers, a gift shop, and wedding services.

Room options

Deluxe Room 2 Beds

Full 2 | Sleeps 3

Deluxe Room 1 Bed

King 1 | Queen 1 | Sleeps 2

Guest reviews for Hotel El Paso

Everyone (12) Couples (43) Business (37) Family (23) Other (19) Friends (15)
2

not a good night rest

Everyone

security knocked each door until someone opened to check how many people were inside each room, this happened around 3am each night

By on May 30, 2017

4

vintage hotel

Everyone

Great location, attentive staff, lovely old lobby and bar. Rooms are large and clean - but they need painting. Really nice old furniture that I'd keep as it is in great shape and in keeping with the feel of the lobby. Maybe wallpaper the bathrooms. New owner that may renovate...

By on Apr 22, 2017

5

downtown where the fun is.

Everyone

The hotel is beautiful. It is walking distance to theater, museums, the plaza, the clubs we wanted to attend, El Paso history and architecture and some good Mexican cuisine. The building is absolutely beautiful! We look forward to exploring it further when we return for a longer stay. Did not get a chance to dine in the hotel this trip.

By , from ABQNM on Feb 14, 2017

4

great downtown location

Everyone

Convenient location. Updates ongoing. Need info in room re: hotel services.

By , from akron, ohio on Feb 11, 2017

5

downtown perfect for fine resturants and plaza

Everyone

Parking garage very easy access and elevator to room. Worked perfect for fine restaurant and theater. Very relaxing an no hassle. Easy access to I-10 entry and exit.

By on Dec 2, 2016

2

do you like to sleep on a rock hard mattress?

Everyone

It was just bad. The staff was rude and the room smelled.

By on Dec 1, 2016

4

great location outdated

Everyone

Stayed 5 days it's accomading. It just needs to rip out the carpet and gym need some love the machines sweak.

By on Dec 1, 2016

4
Everyone

This is a grand old hotel working at coming back. It's not a luxury hotel but the room was pleasant and the staff (mostly quite young) friendly and eager to help. The common areas retained much of the original decor and feel and the glass dome in the bar/restaurant is absolutely fabulous. Like a number of places I have stayed, the wifi was weak at peak usage hours. Parking in the basement was easy and convenient. My sister and I enjoyed our stay there very much.

By , from Maine on Oct 28, 2016

1

terrible customer service and room issues...

Everyone

When I first got in to the area, I couldn't get to the parking because of construction barrels. I called and asked about parking and was told that they didn't know, good luck. Later I found out their parking garage was open but someone had blocked the entrance driveway with barrels. Shouldn't they have known whether their parking was open or not. It took an hour of driving in circles downtown before I got in. Strike 1 but not the end of the world. Check in, found out parking was $6 per day for guest. Strike 2, annoying, but not the end of the world. Got into our room and not even close to the pictures. I was told it was an Executive Suite but it looked like a room at a Motel 6 with a view. Strike 3 but it's late so whatever. I get the kids to bed (it's late). I shower and get ready for bed (bathroom had hair from previous guests in the shower, around the sink, and the toilet (gross). Also, I then find out the sink won't stop running and making that water/drain noise (loud). Strike 4, 5. Kids are in bed, tired, need some air conditioning but guess what, no AC. It blew air but it felt like outside hot air (and no the heat wasn't on). Went to bed roasting. Called in the morning about the AC and the sink, and was rudely told by the front desk "well why didn't you call last night if it was such an issue". I responded that the kids were in bed and I didn't want to wake them. I was told it would be fixed later in the day. It was but the sink wasn't. Bad sleep, service, parking.

By , from Albuquerque, NM on Aug 10, 2016

3

beautiful bar; historic hotel

Everyone

Staff was cordial, not able to recommend good restaurants at our Sunday afternoon check-in. Room was very hot, never cooled off. Bathroom sink hot water very difficult to turn off/on. Keys to door proved difficult. Called room service, the night before, to order breakfast delivered at 6 am. Called front desk at 6:30 am to ask about room service and was told it doesn't open till 7 am. Why couldn't too service tell us that the night before? Called at 7:30 to check on breakfast; night staff had not turned in our phone order. Ugh. We were very disappointed in a hotel on the Natl. Historic Register being far below satisfactory.

By , from Houston, Texas on Jul 27, 2016