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Recent guest reviews

There was a huge hole in the ceiling with the AC system and cables showing. it looked like it could fall out and critters could come out. Then they gave us room that was for someone else with one bed. I felt bad for the person whose room it was because that means the other people didn't have a room. It only had one bed for 3 people.

Easy access of the freeway. Good hot breakfast and friendly staff.

The room was not cleaned properly upon arrival, staff was unresponsive.

I walked into a dirty room there was urine in the toilet somebody had used the complementary soap and somebody had already used the bed I can’t believe this hotel did that in this age of Covid and it’s the hotel that I usually stay at when I go home to El Paso

Great place to stay and the internet check in and reservation was very easy also.

Very clean and organized would have liked to have coffee

Hotel was great !! Very clean, as is Always with Holiday Inn Express

Very clean and staff was very helpful. Enjoyed my short stay.

If it weren’t for the positive experience with the staff, I would have scored it Much lower. The staff were very friendly and helpful; from the Front desk, to breakfast lady, to the shuttle driver that offered to take me to L&J’s Restaurant. I stayed on the 3rd floor. It had a constant musty smell. The odor even stayed in my C-Pap filter. There was an uneaten pizza left in the closet of my room. The box of tissues were in a cubby hole near the bathroom. The chrome plated cover fell off after pulling out the first tissue and the cover nearly fell on my bare foot. For the remainder of the stay, the cover stayed on the counter. Room service the next day didn’t put it back or take it away.

El baño estaba sucio, no me salió agua caliente en la regadera, y como que no dan mantenimiento a las tuberías porque el agua de la regadera salió naranja, no lo recomiendo 😣

great staff, clean rooms, amazing breakfast, big thumbs up

The floors in our room needed carpet cleaning Location was great though

This is a very old, un-renovated property. Check-in took 25 minutes as the computer system was very slow and eventually crashed. After 20 minutes, the clerk was finally able to pull up the reservation and assign a room. Dirty carpeting, non-working thermostat, small, cramped room with uncomfortable, worn mattress says it all. This hotel is located immediately off of the freeway exit in downtown El Paso and the area is not the best. We were on the 6th floor and the noise from the traffic could be heard as loudly as if the bed was parked on the street. This hotel is not worth the price we paid, not even for an overnighter. Look closely at the pictures of the room before you book. The walk way between the bed and the furnishings is barely 2 feet wide, therefore the luggage cart would not go any further into the room than the door. Book somewhere else.

Great, central location. Not much to it in the way of amenities or dining.

Great location. Within walking distance of restaurants, shopping and bars. Great complimentary breakfast.

Everything was perfect. Location was amazing as well.

Acceptable price, only stay here if you want to be close to meetings downtown. Otherwise better values near University or airport

E Missouri Ave El Paso TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in Downtown El Paso, HI Express El Paso Downtown, an IHG Hotel is within 2 miles (3 km) of popular attractions such as Don Haskins Center and University of Texas at El Paso. This 112-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

All 112 rooms provide refrigerators, coffee makers, and free local calls. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.


Property features

Guests of HI Express El Paso Downtown, an IHG Hotel enjoy a fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and free newspapers.

Room options

Standard Room

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, Business Lounge Access (Chase Lounge)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking (Feature)

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for HI Express El Paso Downtown, an IHG Hotel

Everyone (11) Couples (6) Business (7) Family (17) Friends (4) Other (2)
1
Family

There was a huge hole in the ceiling with the AC system and cables showing. it looked like it could fall out and critters could come out. Then they gave us room that was for someone else with one bed. I felt bad for the person whose room it was because that means the other people didn't have a room. It only had one bed for 3 people.

By on Jul 18, 2021

Review comment responded on Jul 19, 2021

We are sorry you had to see that Anonymous. Ceiling tile should have been placed back. AC systems do not have cables, therefore surely you saw some other item. And AC systems certainly do not fall off from one second to another. Also, there have not been any signs of Critters in many many years in this property. We will ensure our maintenance staff places ceiling tiles back when done with their work. Stay safe.

4
Family

Easy access of the freeway. Good hot breakfast and friendly staff.

By on Jul 12, 2021

Review comment responded on Jul 12, 2021

Thank you Anonymous for your stay and review. Location is indeed second to none, right off I-10 whether you're traveling East or Westbound. Breakfast is as complete as it was before Pandemic! And did we mentioned it's free for all of our Guests? Thank you for mentioning our staff. They truly appreciate when Guests do that. Safe Travels!

1
Family

The room was not cleaned properly upon arrival, staff was unresponsive.

By on Jun 12, 2021

Review comment responded on Jun 14, 2021

Dear Anonymous, thank you for your review. We are sorry your stay did not meet your expectations. We will look further into your stay and determine what exactly was not done with your room. Thank you.

1
Everyone

I walked into a dirty room there was urine in the toilet somebody had used the complementary soap and somebody had already used the bed I can’t believe this hotel did that in this age of Covid and it’s the hotel that I usually stay at when I go home to El Paso

By on Apr 20, 2021

Review comment responded on Apr 21, 2021

Dear Anonymous, thank you for your review. That is not acceptable by any means. However we have no record whatsoever of that happening with any of our guests. We have strict IHG COVID guidelines which all guests can witness from walking into our Front Desk area, our Lobby and Breakfast area, as well as our rooms. Please contact hotel so you can provide additional information, since you are not providing neither a name, room number or date of stay. By having that information we will be able to investigate this further. Thank you.

4
Family

Great place to stay and the internet check in and reservation was very easy also.

By on Feb 17, 2021

Review comment responded on Feb 17, 2021

We are so happy you got to experience our new Digital Check in process. Our hotel is beginning a renovation which will place us as the "newest" hotel in Downtown El Paso. Thanks for staying with us, we hope to see you soon.

4
Everyone

By on Aug 27, 2020

4
Family

Very clean and organized would have liked to have coffee

By on Aug 24, 2020

3
Everyone

Hotel was great !! Very clean, as is Always with Holiday Inn Express

By , from Austin on Aug 9, 2020

2
Everyone

By on Feb 29, 2020

5
Family with small children Family

Very clean and staff was very helpful. Enjoyed my short stay.

By on Feb 17, 2020

HI Express El Paso Downtown, an IHG Hotel

409 E Missouri Ave, El Paso, TX 79901
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