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Best Western Plus Westwood Inn

2.5 out of 5.0

Recent guest reviews

Friendly staff and the room was clean and comfortable

The hotel is beautiful looking but smells like scentsy when you walk in. We found a clipped toe nail in our room upon arrival. Slow check in, never given directions to our room so my heavily pregnant friend and I had to lug our stuff around until we asked staff where to go. When asking for bedding for the pull out couch, it took 2 phone calls and over 20 minutes of waiting. To top it all off the swimming pool stripped the colour from my bathing suit, and it was only the 4th time I wore it. Continental breakfast was also a flop. Not what I've come to expect from best western.

terrible, messed up my reservation, took 3 phone calls to get anything, (TP, towels, etc.) nobody spoke much English. I understand if your just a worker in like housekeeping but I could hardly understand what the front desk was saying to me same with the bellmen. Also just lack of pride in their service. Only decent worker was the nice older lady in the lounge. And I mean come on who doesn't have change for a 20 at the front desk? Really? I needed 5$ in loonies and toonies, coming from somebody who works at a hotel in a different province I am beyond disappointed, would ask to get my money back but wouldn't understand what they're saying.

We had to book this hotel last minute, and I did not have time to search reviews like I normally would. I booked based off the pictures, and wow was that deceiving. The first room we were booked in did not even have a full size window. We were on the second floor, yet we had a basement sized (if not smaller) window. I don't even know if it would be considered to meet fire code. The beds were not on a normal frame, and if you sat on the end, the mattress would bend as it wasn't supported. The frames were also maybe 6-12" off of the floor, so you felt like you were sleeping on the floor. There was also a couch in our room that looked like it hasn't been steam cleaned in over a decade. When we got checked in, we asked if we could get our money back to stay elsewhere as we were far far from our comfort zone, and were informed that we could not but that they could "upgrade" our room. Our second room was much better in terms of the first, but for the cost still not to my expectations. Our air conditioning was broken and it felt like a sauna in our room. We asked if they could look at it, which they says they would send someone, however it was never fixed. The ice machine was out of order, as well as the drink machine, and pool. There are so many other hotels in the area that looked MUCH nicer for similar prices, so I would recommend looking at. This hotel nowhere near matches pictures that were posted, I wish I could post the pictures that I personally took!

Very clean and we were upgraded to a suit at no charge

Near west Edmonton mall, which is pretty much the only draw to stay here. Pool is old and not very clean, rooms are old, beds are saggy, staff we not friendly and the restaurant had terrible service... although the food was good.

Great location and close to a lot of things to do!

Wasn't sure what to expect for how cheap the room was. Found the hotel to be clean and staff was friendly. Our room was huge, with 2 double beds and playpen my daughter still had lots of room to crawl around play. Pool and restaurant are average.

Although a little dated in certain aspects, it's very clean and provides excellent value

we arrived on winter cold day. We stayed two night. rooms are clean. staff is friendly. price is reasonable

good value for the price great location close to shopping clean rooms

18035 Stony Plain Rd Nw Edmonton AB

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Best Western Plus Westwood Inn places you within 2 miles (3 km) of Oasis Centre and Palace Casino. This 172-room hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. It's also close to West Edmonton Mall and Mayfield Dinner Theatre.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Start your day off with breakfast, available for a fee.


Rooms

Best Western Plus Westwood Inn's 172 rooms are individually furnished and provide refrigerators, coffee makers, and free local calls. 27-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other standard amenities include ironing boards and desks.


Property features

At Best Western Plus Westwood Inn, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include 6 meeting rooms, a 24-hour business center, and free newspapers.

Room options

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Queen 1 | Sleeps 2

Business Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds, Refrigerator, Ground Floor (Pet Friendly)

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus Westwood Inn

Everyone (2) Couples (2) Business (2) Family (3) Friends (1) Other (1)
4

good location

Everyone

Friendly staff and the room was clean and comfortable

By on Dec 31, 2016

Review comment responded on Jan 19, 2017

Dear Guest Thank you for sharing your feedback with us from your recent stay at the Best Western Plus Westwood Inn . We are thrilled to hear that you enjoyed your stay with us! Feedback such as yours is extremely valuable, as it allows us to celebrate our successes, and continue to improve our hotel for all our guests. We look forward to welcoming you back to the hotel, should your travels bring you back to the Edmonton area! Anita Narayan

2

best western falls flat

Everyone

The hotel is beautiful looking but smells like scentsy when you walk in. We found a clipped toe nail in our room upon arrival. Slow check in, never given directions to our room so my heavily pregnant friend and I had to lug our stuff around until we asked staff where to go. When asking for bedding for the pull out couch, it took 2 phone calls and over 20 minutes of waiting. To top it all off the swimming pool stripped the colour from my bathing suit, and it was only the 4th time I wore it. Continental breakfast was also a flop. Not what I've come to expect from best western.

By , from alberta on Nov 3, 2016

Review comment responded on Nov 6, 2016

Dear Guest Thank you for taking the time to review your recent stay at the Best Western Plus Westwood Inn. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the multiple issues you experienced throughout your stay. This is certainly not a normal or acceptable experience. We have shared your feedback with our maintenance team to ensure that these were isolated issues in your guestroom. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Edmonton. Sincerely, Anita Narayan

1

dont do it

GetawayWithFriends

terrible, messed up my reservation, took 3 phone calls to get anything, (TP, towels, etc.) nobody spoke much English. I understand if your just a worker in like housekeeping but I could hardly understand what the front desk was saying to me same with the bellmen. Also just lack of pride in their service. Only decent worker was the nice older lady in the lounge. And I mean come on who doesn't have change for a 20 at the front desk? Really? I needed 5$ in loonies and toonies, coming from somebody who works at a hotel in a different province I am beyond disappointed, would ask to get my money back but wouldn't understand what they're saying.

By on Jul 26, 2015

1

does not match pictures!

Families

We had to book this hotel last minute, and I did not have time to search reviews like I normally would. I booked based off the pictures, and wow was that deceiving. The first room we were booked in did not even have a full size window. We were on the second floor, yet we had a basement sized (if not smaller) window. I don't even know if it would be considered to meet fire code. The beds were not on a normal frame, and if you sat on the end, the mattress would bend as it wasn't supported. The frames were also maybe 6-12" off of the floor, so you felt like you were sleeping on the floor. There was also a couch in our room that looked like it hasn't been steam cleaned in over a decade. When we got checked in, we asked if we could get our money back to stay elsewhere as we were far far from our comfort zone, and were informed that we could not but that they could "upgrade" our room. Our second room was much better in terms of the first, but for the cost still not to my expectations. Our air conditioning was broken and it felt like a sauna in our room. We asked if they could look at it, which they says they would send someone, however it was never fixed. The ice machine was out of order, as well as the drink machine, and pool. There are so many other hotels in the area that looked MUCH nicer for similar prices, so I would recommend looking at. This hotel nowhere near matches pictures that were posted, I wish I could post the pictures that I personally took!

By on Jun 23, 2014

4

very clean and given free upgrade

Couples

Very clean and we were upgraded to a suit at no charge

By on Jun 19, 2014

3

good location, but old and lacking

Families

Near west Edmonton mall, which is pretty much the only draw to stay here. Pool is old and not very clean, rooms are old, beds are saggy, staff we not friendly and the restaurant had terrible service... although the food was good.

By on Jul 9, 2013

4

great getaway!

Singles

Great location and close to a lot of things to do!

By on Apr 4, 2013

4

nice family getaway

Families

Wasn't sure what to expect for how cheap the room was. Found the hotel to be clean and staff was friendly. Our room was huge, with 2 double beds and playpen my daughter still had lots of room to crawl around play. Pool and restaurant are average.

By on Mar 29, 2013

4

good value

Couples

Although a little dated in certain aspects, it's very clean and provides excellent value

By on Feb 12, 2013

4

winter cold day stay

BusinessTravelers

we arrived on winter cold day. We stayed two night. rooms are clean. staff is friendly. price is reasonable

By on Jan 26, 2013