AmericInn Hotel & Suites Eau Claire2.5 out of 5.0
Recent guest reviews
First we arrive, get into our room and I find wet towels in the bathroom. I made the decision not to complain since I had enough clean towels for 2 people. I just let it go. We left for a few hours and came back around 9pm. I try to turn on the TV and it won't work. I'm super tired so I just decide to get a good night sleep instead of watching TV. I get some drinks from the vending machine, get back to my room, turn on the fridge, throw them in and go to bed. I couldn't sleep even though I was very tired. The mattress needs to be replaced. I could feel the springs and my whole body hurt. I also keep hearing these clicking noises. I get up later in the morning and go to get a drink from the fridge. The fridge doesn't work. At this point I'm so annoyed. I go to take a shower, look at the items the hotel provides and I notice they are half full. When I check out I tell the person the issues and the housekeeper was standing right there. She chimes in with Oh we knew that the fridge didn't work in that room. I was hot at this point. I will NOT stay there again or recommend it to anyone else. Pure nonsense.
Excellent service all round (from booking to hotel site to comfortable stay, and friendly professional staff). On our travel home we booked again and had to change our reservation to an earlier date, this was handled by front desk personnel in a most courteous and accommodating manner.
This hotel has 2 floors, but no elevator. Not just a broken elevator - NO elevator at all. If you are traveling with more than a duffle bag, food/snacks, a cooler, etc and don't want to make multipe trips lugging things up and down the stairs, then this may not be the hotel for you. Also, if you have an injury or any reason that stairs would be an issue, again, not the hotel for you. I asked to be moved to the 1st floor but there were no rooms available. Probably because there's no elevator and others requested the same thing. Hotel was clean, breakfast was fine - a typical hotel hot breakfast. But without an elevator I wouldn't choose this hotel again without the guarantee of a 1st floor room.
My wife and I got the whirlpool suite for our wedding anniversary. The price was very, reasonable and a good $50-$60 cheaper than similar rooms at other hotels.The room was fantastic, the staff were great, and my favorite part was the breakfast. This was literally the best hotel breakfast I have ever had. The food tasted amazing and there was much variety. The only problem was that I ate way too much because I had to try everything! Great job staff, don't change anything we will be back!
Thought I would give this property another chance since staying there last year in November. Hotel staff was great again and all other issues of concern (elevator not in service and well water had high nitrates) were fixed! Thanks for a great stay!
We had a very nice one night stay here. It is clean and quiet. The staff seems friendly and willing to help if needed. Although no elevator was not a problem for us, it might be a consideration for others. Nice pool and very large whirlpool. Great breakfast...waffles with a variety of toppings, scrambled and hard boiled eggs, sausage, cereal, biscuits and gravy, muffins, bagels and toast.
Back on Aug. 4th I reserved a room for my elderly mother. I booked it for the senior rate for the night of Aug. 16th. Upon our arrival we were informed there wasn't an elevator and the room would be up on the 2nd floor. My mother walks with a cane and it's really difficult and slow going for her to try to climb steps. We requested the young woman checking her in to please see if she had a room that would be a little more accessible for her. It was obvious the rude young woman didn't want to be bothered with trying to accommodate her. She had a real pissy attitude and said it was the only room available. The room was not only up on the 2nd floor but as far away from the front desk as possible!!!! I would think senior citizens should at least be booked in rooms they can access! Customer service really lacking!!!
The level of disappoint my husband and I experienced today is unfathomable! We came to AmericInn to stay for our first night of our honeymoon. I had called a week before our reservation to ask for an early check-in time. We arrived at 1:30pm and our room was not ready. I was okay with this because even though I called and asked to check in early, I understand sometimes it just can't happen My husband and I went on with our day and arrived later at 5pm (2 hours after check-in time) to check into our room. This should have been plenty of time to get our room ready, but this did not happen. We came to find out that they had given another gentleman our room by accident. Better yet, they didn't have any rooms for us. Wonderful! I will NEVER be back to stay at this hotel and will not hesitate to share my disappointing experience. Never has this happened to me before. I'm still in awe at what happened to me and my husband this afternoon! Worst hotel experience I've ever had.
Nicely situated near town, friendly to a fault staff, great breakfast spread, fairly priced, and clean rooms, hall ways, and stair cases. Convenient parking to the room. Quiet. Not much else to say...just a nice place to stay.
Best part of stay, comfortable room, surprisingly quiet, excellent coffee and breakfast. Helpful, courteous staff. Fellow travelers were courteous as well and helpful in breakfast room, giving additional help to some of we "older" travelers. I found that to be quaint and gave me a comfortable feeling. A motel where decent, kind people migrate to. What more could one ask for??
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
AmericInn Hotel & Suites Eau Claire is located within a 15-minute drive of Waldemer Ager House and Carson Park. This 50-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Florian Gardens and Chippewa Valley Museum are also within a 15-minute drive of this Eau Claire hotel.
Start your day off right with a free full breakfast.
All 50 air-conditioned rooms feature refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and TVs with cable channels. Other amenities include ironing boards, desks, and free toiletries.
Guests staying at AmericInn Hotel & Suites Eau Claire enjoy an indoor pool, a spa tub, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include conference space, a 24-hour business center, and a computer station.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 313 reviews