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Recent guest reviews

The property is conveniently located near lots of shopping and dining options. Check-in was easy. Employees at the front desk were nice and friendly. We reserved this property for 3 nights, but we did not spend a lot of time there because we were in town for a wedding/pre-wedding activities. We checked in, placed our belongings in the room, and left out for the evening. When we returned, we could not get into our room. I was told by Staff that it was because it wasn't my room. It was the room assigned to me at check-in. Staff walked with me to the room in question, opened the door and saw my belongings. That issue was resolved. On night one, we pulled the sofa out for my 2 year old. It was disgusting. There was food, dirt and dead bugs. We brought the front desk staff into our room to take a look. She was nice. She took us to another room, but the issue was the same. The sofa was very worn and very dirty. She placed us in a room with 2 double beds instead. It was ok for the night. I never unpacked my belongings because the property just didn't feel clean. There were things splattered on the walls, the tub and bathroom were dirty, there was mold outside of the bathroom. I called customer service to let them know, and I was told that the manager was aware, and would contact me. No one ever contacted me. Prior to checking out, I stopped at the front desk. The manager was very nonchalant and said I'd be refunded 1 night. 2 weeks later, I have not been refunded.

Hotel was in a nice area. Very nice staff

Clean, cozy and lots of places to eat and shop in the area.

Very little

My stay was very quiet and private. I did not utilize the pool or breakfast so I do not have an opinion on those. The staff was friendly and accommodating.

I was told my room had a couch, that was false they only had a bed and a chair. The bathroom was dirty, overall ver disappointed

Staff was extremely friendly. Close to highways and dining. However, we specifically booked this for a hot tub. Wasn't working and closed. This needs to be disclosed with Orbitz. Three out of the five hotels I booked on this vacation had non working hot tubs. Very disapointing.

We had a great stay at Sonesta.

We had a nice stay here but we mostly just slept and got up and left. The room was nice and clean and they had full size bottles of body wash, shampoo and conditioner in the shower which was great.

Employees with friendly and it was on ground level

Hot tub was out of service and breakfast was not available. It would have been nice to know before so I would have made reservations somewhere else.

Ground level and easy access

Liked the pictures of the room, and they didn't disappoint. Room was very nice, clean, as is the whole hotel. Staff was very friendly as well. A very nice hotel experience

Bathroom was not clean at all. Had pubic hair on toilet and in shower.

Great location. Clean and comfortable room and the WiFi works!

Every

W Bluemound Rd Brookfield WI

Hotel highlights

  • Free WiFi in rooms (speed: 50+ Mbps) and in public areas
  • Bar/lounge
  • Indoor pool
  • 24-hour fitness center

Sonesta Select Milwaukee Brookfield places you within a mile (2 km) of Brookfield Square Mall and Brookfield Conference Center. This 148-room hotel has conveniences like a bar/lounge, an indoor pool, and a 24-hour gym.


Dining

Start each morning with to-go breakfast, available for a fee from 7:00 AM to 9:00 AM. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, ironing boards, and desks are other standard amenities. Housekeeping is available on request.


Property features

Guests of Sonesta Select Milwaukee Brookfield have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 5 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed with Sofa bed, Accessible (Hearing)

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible (Hearing One Bedroom)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, Multiple Beds (One Bedroom)

2 Double Beds and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Sonesta Select Milwaukee Brookfield

Everyone (26) Couples (4) Family (12)
2
Everyone

By on Dec 31, 2023

Review comment responded on Jan 22, 2024

Thank you, for your review. We hope to see you again soon!

2
Family with small children

The property is conveniently located near lots of shopping and dining options. Check-in was easy. Employees at the front desk were nice and friendly. We reserved this property for 3 nights, but we did not spend a lot of time there because we were in town for a wedding/pre-wedding activities. We checked in, placed our belongings in the room, and left out for the evening. When we returned, we could not get into our room. I was told by Staff that it was because it wasn't my room. It was the room assigned to me at check-in. Staff walked with me to the room in question, opened the door and saw my belongings. That issue was resolved. On night one, we pulled the sofa out for my 2 year old. It was disgusting. There was food, dirt and dead bugs. We brought the front desk staff into our room to take a look. She was nice. She took us to another room, but the issue was the same. The sofa was very worn and very dirty. She placed us in a room with 2 double beds instead. It was ok for the night. I never unpacked my belongings because the property just didn't feel clean. There were things splattered on the walls, the tub and bathroom were dirty, there was mold outside of the bathroom. I called customer service to let them know, and I was told that the manager was aware, and would contact me. No one ever contacted me. Prior to checking out, I stopped at the front desk. The manager was very nonchalant and said I'd be refunded 1 night. 2 weeks later, I have not been refunded.

By on Nov 5, 2023

Review comment responded on Nov 5, 2023

Thank you, for reaching out. We apologize that your recent experience with us was less expected. The refund discussed has been submitted to Expedia, as we did not bill you directly for this reservation, and they are working on processing this. We apologize for any inconvenience the issues you encountered may have caused.

4
Partner Couples

Hotel was in a nice area. Very nice staff

By on Aug 6, 2023

Review comment responded on Aug 6, 2023

Thank you, for your kind review. We hope to see you again soon!

5
Everyone

By on Apr 21, 2023

Review comment responded on May 11, 2023

Wow! Thanks for the great rating.

5
Everyone

By on Mar 12, 2023

Review comment responded on Apr 4, 2023

Thank you for staying with us and for taking the time to provide feedback.

5
Partner Couples

Clean, cozy and lots of places to eat and shop in the area.

By on Sep 2, 2022

Review comment responded on Sep 5, 2022

Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. We look forward to welcoming you back the next time you are in the area.

1
Everyone

Very little

By on Mar 15, 2022

Review comment responded on Apr 8, 2022

Thank you for your review. We apologize that your recent experience was not up to standard.

5
Everyone

My stay was very quiet and private. I did not utilize the pool or breakfast so I do not have an opinion on those. The staff was friendly and accommodating.

By on Dec 20, 2021

Review comment responded on Dec 20, 2021

Thank you, for your kind review. Happy Holidays!

1
Everyone

By on Jul 27, 2021

2
Partner Couples

I was told my room had a couch, that was false they only had a bed and a chair. The bathroom was dirty, overall ver disappointed

By on Jul 22, 2021

Review comment responded on Jul 22, 2021

Please contact us directly to address any concerns in regards to your recent stay with us. Thank you!

Sonesta Select Milwaukee Brookfield

16865 W Bluemound Rd, Brookfield, WI 53005
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