Cavendish Hotel3.0 out of 5.0
Recent guest reviews
Room was tired looking.Carpets in hallways and dining room were stained.Staff efficient but not very friendly.Food indifferent,like a school dinner.Bar roomsmart but screaming pop music drove us out.Thought there was an indoor pool but they didn't have one. No service at breakfast at all.Make your own toast,get your own tea or coffee.Wont be going back.
We have stayed here quite a few times over the last couple of years with special offers etc and not once have we been greeted with a smile from the reception desk. Customer service doesn't happen here. We get the feeling we are a nuisance for turning up ! This morning when checking out the person on reception came out eventually with a mouthful of food , just said that's ok as we had nothing to pay & it wasn't until a guest mentioned about a thank you that this was said to us. For a 4 star hotel it's really poor. Breakfast is all do it yourself - no tea/ coffee or toast served to your table. Poor breakfast. Had stayed at The Lansdowne the previous night & were greeted with a smile& staff so helpful. Come on Cavendish get some staff trying in. !
Nice hotel only problem was the toilet was too low for a disabled wheelchair user and very few grab rails to transfering from a wheelchair onto the toilet, otherwise no problems, the disabled room we used had a sea view. We ran out of coffee & milk in the room but were supplied at reception when we reported to them only other problem was couldn't get kettle in room under tap to fill it had to fill it with a glass in the bathroom.
Hotel was lovely staff friendly as advertised the room had no window but it was far to hot to sleep in. Asked them to move us to a second room was slightly better but not by much found a half broken fan to use .wasnt my best stay but some of the rooms if you pay more do look amazing
Stayed here for a long weekend with my husband having previously stayed here a few years ago and found it good. I booked a Sea view room and following a very polite check in went to our room. Although a sea view it was very small extremely tired with worn carpets, scuffed walls and a bed you could feel the springs through. I immediately complained and was shown two further much larger rooms and picked one of those. Again the room although not as bad as the first was very tired and again furniture worn. Unfortunately extremely hot even though weather was not and we had to use a fan. As the heating was not on it appeared hot pipes ran under the room. The bathrooms also also quite tired. At breakfast although there was a good choice service is now cut to a minimum and you help yourself from tea and coffee from an urn and make your own toast, service has disappeared which used to make it a cut above the rest. When you enter the main reception, dining room and bar area the architecture is very grand but on closer inspection all require update and refurbishing. On the positive the staff were good and very helpful. I have stayed here a few times over the years, however, unless some money is spent on the rooms I will not be staying again anytime soon. Such a waste of a wonderful building.
Lovely location on the front - close to pier, shops and gardens. We paid a bit extra for a sea view and it was worth every penny - brilliant view and balcony. Very comfortable hotel overall with nice bar and restaurant - no arguing with quality. We will return
Excellent location, but overall the hotel is quite dated and needs some serious tlc. staff very welcoming but cleanliness needs addressing . Parking facilities: you can buy a permit for each day for £1.00 a day for on street parking which is cheaper than using the small hotel car park
Out and about in Eastbourne my boyfriend and I decided very last minute that we'd treat ourselves to a night away. Scouting the net we came across the Cavendish Hotel, which I've always assumed to be a more up market establishment! So, checking out the pictures and a room with a £37 price tag was an offer too good to refuse! Upon arrival, we were pleased to see a spacious, well turned out reception area, tastefully decorated with interesting artwork. Room was advertised as twin or double, the lovely receptionist advised us that it should have been made up as a double as we requested when booking, but if not to let her know. Walking to our room we realised we were descending into the depths of the hotel, finding our room to be in the basement. It was set up as twin beds but that was soon rectified. A very big room, with a small flatscreen tv and a decent sized ensuite with his and hers sinks which was a nice touch. Shower over bath was fine. However, the mattresses were hard and uncomfortable. The radiator was off but it was still unbearably hot, this made for a pretty poor nights sleep. Having no window in the room also meant we couldn't let in any fresh air, but this was advertised at booking stage so we were aware. We made use of the portable fan stored in the wardrobe, while this helped it couldn't cool the room sufficiently. There was a private function going on in the function room, which was a bit noisy but we were up late too so this wasn't an issue to us. Aside from the poor nights sleep, we enjoyed our stay and would specify an upper floor if we were to stay again.
First the good points Lovely building and a great location on the sea front. Reception, lounge, library and bar area all very well presented, comfortable and with a nice relaxing atmosphere. Dining room well laid out and tables had nice clean linen table cloths. Breakfast was excellent. View from bedroom overlooking sea was wonderful. Huge comfortable bed. Friendly staff. Not so good points. We paid extra for an executive room with a sea view but the state of the room left a bit to be desired. The floor tiles in the bathroom were severely cracked and grout was missing from some of the joints. The net curtains leading onto the balcony were torn and could certainly do with a wash. The balcony itself was grim. It looked like fungi was growing around the pipes but a closer look revealed it to be expanded polystyrene that had turned orange. The paintwork was generally poor with chips out of the door frame, scuff marks on the wall and the furniture had seen better days. The reception and bar staff were very smart but a couple of the breakfast servers looked a little sloppy with loosened ties and shirts. It needs a lick of paint and a bit of TLC and then it could warrant its four star rating.
We had a double sea view room with a balcony. It also had air conditioning which was a real bonus. Breakfast was good and plentiful. The sausages were the only let down! The bar area was busy but there were lots of seats around. Really enjoyed our two night break.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1401 reviews