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Novotel Gent Centrum

3.0 out of 5.0

Recent guest reviews

it wasnt the cheapest,but great location and really nice room. We got there earlier, but room was ready 1200!Staff was great and had a great experience in the city! It was the jazz festival weekend, but in the room was very quite in the evening

I will start with the Parking as I wish I had known this first. There is limited underground parking, but you have to pre book. The reason is the street that you have to drive down to enter the parking is in a controlled zone. Unfortunately my sat nav took my down the road before the correct road which was a dead end, as I turned round to drive back a resident stopped me to tell me that I will be getting a fine as there are cameras at the beginning of the road. Not the start I wanted but eh. Ok now the hotel, perfectly situated in the centre of Gent, you walk out the door more or less into the centre, shops, restaurants, castle and canals. Very friendly helpful staff, before as I had problems booking, always replied to my e mails and in a positive way and also when we arrived. Clean airy rooms, with a fridge, tea making facilities. We took breakfast and would recommend, plenty of choice, and all fresh. As you enter the restaurant you sign your name against your room number to say you have took breakfast, !! very trusting. They have a small outside swimming pool with sun loungers, not many people used it whilst we were there but great for the kids.

Excellent during Gent Festivities, in the middle of the center of Gent, outside swimming pool sponsererd by Liefmans beer, music, bar, beach chairs, everything you need to relax. Hotel itself a bit outdated but acceptable, 3 stars so not the high end.

Stayed here for the second time. The rooms are warm, eventhough there is an airco in the room. The receptionist is friendly, but the customer care could be with a bit more personal touch. The garage is small and expensive but I would recommend it. Other option would be a 10 minute walk ( with your luggage!) from the nearby parking lot (Friday Market). Parking at the hotel costs us 30 euro's for 24 hours. (At the parking lot it would be about 5 euro's less).

Very strange rule of room key toilet entrance on the reception. Not comfortable to pick up salad during the lunch. Good breakfast and convenient meeting rooms. Not heated pool useless.Central location.

Due to a project in Gent we have been staying in this Novotel at least once a month over the last 2 years. And in the beginning we were pleased, we got very good quality for price. But the last months we were less pleased. There is a high rotation in the staff. And getting instructed for the 10th+ time how to use the elevator doesn't let you feel appreciated. The staff doesn't even check if you are a regular customer (remark: this does not apply to the staff of the weekend shifts, they know and recognize their customers) In the last year their was also a significant increase in prices. A (tiny) parking spot now costs 30€ / 24h. Breakfast costs 20€+ for a "standard" buffet. (By the way when I complained about the quality I got the reply that the kitchen was being refurbished. But 6 months later the bacon is still more boiled than baked). Another evolution we could not appreciate is the bar. In the beginning it was a simple bar where you could a drink or a snack/ light meal. Now a days it is a "Gourmet Bar". Despite the fact that at any time hardly half of the tables are used for meals all tables are fully dressed. And if you just ask for a drink, staff is really rude. Regular customers get a voucher for a drink. Yeah, good luck ... Our project will end in 2 months. I hope we can end this with of a positive feeling.

Loved Gent and this hotel is in the very centre - perfect for cathedral, canals, shops, restaurants. Room was typical Novotel: clean and had everything we needed. We didn't take breakfast in the hotel, preferring to eat in a canal-view café. Parking is a bit of a problem and we had to park in the underground car park near the market - not for an inexperienced driver! Worth it though for such a gorgeous town.

We were there with a group of 45 for a few nights to celebrate a birthday. It was just perfect from A to Z. The location, the rooms, the food, the pool and the wonderful staff. All our guests were over the moon, everything was just ... perfect. We had a great time in this hotel and we shall be back if in the area again. Highly recommend!

Ideal Hotel to explore the City of Gent, close to the centre, everything can be reached by foot. Besides the narrow garage very good Hotel with excellent breakfast and restaurant and a nice outdoor pool

This hotel is in the center of Gent and we always stay there. The staff are excellent and very efficient. Lovely bar area and outside seating area it even has a pool. Decent sized rooms and lovely showers.We stay in a lot of hotels but this is one of our favourits.

Hoogpoort 52 Ghent

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Ghent City Centre, Novotel Gent Centrum is next to Court of Ryhove and Graffiti Street. This 117-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Centrally located in Ghent, the hotel is also a short walk from Ghent Town Hall and Great Butchers' Hall.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 117 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Other standard amenities include minibars, coffee makers, and safes.


Property features

Guests of Novotel Gent Centrum have access to an outdoor pool, a fitness center, and a sauna. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 9 meeting rooms, and a conference center.

Room options

Superior Room, 1 Double Bed with Sofa bed (No Parking)

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 1271 reviews