Hotel Gravensteen3.0 out of 5.0
Recent guest reviews
The hotel is a 16 min tram ride (no.1 tram) from St Peters Station and is as central as it can be. All the main attractions are a 5 min walk from hotel. The 2 main art galleries are a 10 min tram ride from outside hotel. The staff are very good (but remember you will be asked to pay hotel tax at end of stay - 6 euro a night). The room and ensuite shower room were cleaned every day. Breakfast was above average continental.
The first thing to say is that this hotel in right in the centre of Ghent and getting there is a nightmare. They supply directions and we got within spitting distance, but were then faced with a 'No entry' sign, so tried to bypass it , unsuccessfully. When we phoned to ask for directions, it turns out we should have disregarded the sign. duh!! Lynn was VERY patient giving directions on our (hands free) phone. When we got the, parking was a doddle (charged €15 per night) and check in was easy. We were in the annex and the corridors are travel lodge style, nothing exceptional. We had room 91, right up in the loft, rather a nice, quaint room, the added bonus is it had a balcony, that was lovely. A good size bathroom, plenty of bath products, everything was clean and well looked after. Our friend were in room 75, a bigger room, no balcony but a spare single bed. It would have been nice if the hotel had put us closer together as it was one booking. In the morning, breakfast was in the annex and there was a good choice of cereals, cold cuts and cheese. there bread was a bit varied on the three days we were there. There were also boiled eggs, scrambled eggs, bacon and sausages. these tended to be warmish, rather than hot, a problem with the bain marie perhaps. The quality of the sausages and the was the scrambled egg was cooked was also a bit hit and miss. We had a whisky nightcap in the 'bar' - not really worthy of the name bar in my opinion. This came at a cost of €8 per glass - grossly overpriced!!! The staff were constantly changing, but all very helpful (see my note about Lynn earlier) and spoke good English, Axel checked us out and he was good as well. One thing for the hotel to note is that on the invoice it wished us all the best in 2017 - it was November 2017 when we visited.
Don't doubt about this hotel as a place of your stay in Gent for a short time. The location is romantic-it's quite opposite the ancient castle surrounded by the river. The tramstop is close the hotel but the noise of trams won't bother you if the room in the hotel overlooks the yard'.All the places of interest are within 5-10 minute walk. Breakfast is good and the room is clean. We'll stay in this hotel if we decide to visit Gent again.
We took a 2 day break in Ghent in October. The hotel was clean and fresh, staff were friendly and breakfast excellent. Just across from the castle the hotel makes an ideal base for exploring and socialising in Ghent.
I spent 3 nights at this hotel in conjunction with a medical conference in Ghent. The receptionists were not very service-minded, the room had a very unfresh carpet, stains on the wall and the bathroom smelled very strong of mold. It was all in all a very unpleasant experience and it did not help that the building looked very beautiful from the outside: the inside was really outdated.
Although finding the hotel was quite the challenge (new street labels that weren't yet updated on Google Maps, including having to drive into no car zones to arrive at the hotel) once we arrived and parked, we thoroughly enjoyed our stay there. We were given an upper floor, corner room in the front building with extra high ceilings, two very large windows that had a great view of the castle, and a large bathroom. The location couldn't have been better--just a short walk to the riverfront restaurants, cathedrals, and castle, making it convenient for everything we needed. While others have complained about noise in the front building, we didn't notice it at all and had a very nice stay.
The hotel is located in the heart of the old city next to the Gravensteen castle. Breakfast had a big variety of products and staff was polite. We were given a huge room although it didn't have the best of soundproofing.
We stayed at the Hotel Gravensteen over the August Bank Holiday weekend. We chose this hotel due to its location and price as we wanted to stay central and to be honest, not spend a fortune. Location is perfect, you are literally steps from the castle, tram stop, numerous bars and restaurants (there are LOTS of both, some directly across the street from the hotel entrance), yet on a quiet side street with little or no noise at night. Box ticked. Value is also good considering where you are, especially compared with a number of chain hotels in the town. Another box ticked. The hotel itself is, well, hard to put a finger on it. The reception is ok, large winding staircase, lifts to upper floors, staff ok. We had a quick look at the bar but didn't drink in there - looks fine. The dining room is in an adjacent annex (through a small courtyard to access) and is pleasant and very well stocked for breakfast (hot and cold options, as much as you like, very good tbh). Our room was a bit strange - curving wall, very high ceiling, just a bit, well, ordinary although perfectly functional. That said, the bed was VERY VERY comfortable, separate shower room and loo, mini bar (kept well clear), nothing at all wrong with it, just a bit lacking in atmosphere? Overall, would certainly recommend staying at Hotel Gravensteen - you seriously cannot beat it for location, it is good value for money predominantly because of where it is, breakfast was great, rooms just a bit bland but hey, you'll be asleep most of the time you're in there so no big worry.
Upon arrival the hotel couldn't find my reservation, then they found it but couldn't understand why I wasn't assigned a room. I finally got a room. The room smelled like a dirty ashtray. Supposedly there is no smoking in the hotels so this would have been there for year? The night manager told me the furniture and drapery were from the 80's when it was a smoking hotel. What? First day someone came into my room with guests. "Why are you in this room?" They asked. I decided to try and clean the room a little and vacuumed the vents to the a/c which I am posting a picture of. Day 2, knock on the door "Did you change rooms?" NO. However later that day after waking up with a horrible sore throat and issues with asthma...I requested a new room. It was better smelling. Day 3 knock on the door "Aren't you supposed to check out today? NO. I had paid for 3 nights. WHAT THE HELL. Then I asked for an iron. "It's being used I can bring it when it comes back." You have 1 iron for an entire hotel???? I can say that the location was amazing. Right in the center. However my stay was less than desirable.
Hotel Gravensteen offers a very pleasant stay in Ghent and is directly opposite the castle and a couple of minutes' walk to tourist information office. I took a superior room which was located in the old (and nicer) part of the hotel and it came with an excellent coffee maker. This made up for the coffee at breakfast, which if you live in Vienna, comes under the category of 'undrinkable'. However, if you can cope with that -- then this hotel represents an outstanding choice. I can also recommend that if you are staying a few days, then buy a 2 or 3 day Ghent card from the Tourist Info Office -- it will pay for itself!
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 568 reviews