Quiet place, staff friendly
A lot of the facilities were not available
Poor phone / internet service
My phone didn't work in my room. I walked about 1/4 mile from desk to room. It was pricier than it should be...
No issues
I liked the property's location to businesses and the Highway. Overall the property was just outdated and had an old smell. The A/C units were loud and it just needed a refresh.
This place was dirty filthy sheets in the room had dirty stains, also saw a used condom next to my room when I checked in and it was still there this morning when I checked out,waited about 30-40 min to check in only one person working the front desk and there was like 4 groups of people waiting to check in overall the worst experience
Dated is fine, but this goes beyond that. The carpets are beyond acceptable use and our room as dank and very uncomfortable due to that!
The room was very large and nicer than expected for the price. The pool area was very dirty. It was perfect for being a safe affordable place to stay while visiting Duke’s campus.
Convenient location
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While the hotel amenities were mainly closed, the front desk staff went beyond to make sure our room met our expectations. When our TV didn’t work they changed our rooms asap and even brought the new keys to us. The housekeeping staff even found the items I left behind! Couldn’t ask for more.
Maybe make the entrance numbers more visible from the parking lot. It would be nice if the restaurant had been open also for room service and continental breakfast.
Staff friendly but hotel needs a deep cleaning! Never coming back!
Millennium Durham places you within a mile (2 km) of popular attractions like Duke University and Duke University Hospital. This 316-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at Bel Gusto, the hotel's onsite restaurant. For your convenience, a continental breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
Guests can expect 40-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are also standard. Change of towels is available on request.
At Millennium Durham, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Quiet place, staff friendly
A lot of the facilities were not available
Stephen, we appreciate your feedback. It's unfortunate that you weren't able to fully experience all the amenities during your stay. We strive to ensure all our facilities are ready and available for guest use. We hope you give us another opportunity in the future to provide a better experience.
Poor phone / internet service
Thank you for sharing, George.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
My phone didn't work in my room. I walked about 1/4 mile from desk to room. It was pricier than it should be...
George, thank you for sharing your experience. We're sorry to hear about the issue you had with your room's phone. Rest assured, we always aim to provide functional amenities and efficient services for all our guests. Furthermore, we strive to deliver value commensurate with the staying experience. Your feedback is integral to our ongoing efforts to elevate guest satisfaction. We hope to provide a better experience next time.
Jeffrey, thank you for choosing Millennium Hotel Durham and taking the time to leave a rating. We're thrilled you had an excellent stay with us and hope to see you again in the future.
Raihan, it's regrettable to learn that your stay didn't meet your expectations. Our aim is always to provide an exceptional experience for all our guests, and it appears we may not have delivered this time. If you would care to share further feedback to help us improve, please feel free to reach out directly. We sincerely hope you will consider giving us another opportunity to better serve you in the future.
No issues
John, thank you for your review indicating a hassle-free experience at Millennium Hotel Durham. We sincerely appreciate this feedback and look forward to your next visit with us.
We appreciate you taking the time to share your feedback, Angie.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
I liked the property's location to businesses and the Highway. Overall the property was just outdated and had an old smell. The A/C units were loud and it just needed a refresh.
Bennard, it's excellent to hear that you found our location convenient. Your feedback is essential and we take note of your comments about the need for updates and concerns about the A/C units. We're continually striving to improve our guest experience and your observations will certainly be considered. We hope for the opportunity to better serve you in the future.
This place was dirty filthy sheets in the room had dirty stains, also saw a used condom next to my room when I checked in and it was still there this morning when I checked out,waited about 30-40 min to check in only one person working the front desk and there was like 4 groups of people waiting to check in overall the worst experience
Cesar, we are disheartened to hear about your unsatisfactory experience. It's disappointing that you encountered instances that did not meet our usual standards. Furthermore, your experience with the prolonged check-in time denotes that we can improve in our front-desk service. Rest assured that your feedback is seriously taken into consideration as we work to enhance our services. We endeavor to provide a comfortable and hassle-free stay for our guests, and we hope that you will consider giving us another opportunity in the future to demonstrate this to you.
We appreciate you sharing your concerns with us, Nayubel.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.