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Best Western Station Hotel

3.0 out of 5.0

Recent guest reviews

Was not made welcome at all on arrival by the owner. She was on her computer turned around and said checkin is not until two. No words of welcome at all. We were quite happy to come back which we did. Our daughter had booked us in on line as a gift. So we werent sure whether it was booked on her name or ours. She handed my husband a form to sign and said sign here if this is who you are. It made me feel as if i had stole someones husband for the week. As we were going to have a glass of wine in our room the owner charged us two pounds for a jug of ice . Later our phone in the room rung the owner informing us we had to move our car as it was taking up two spaces. We went down and there was a row of perfectly parked cars including ours. When we returned to the hotel she wasnt around. The next morning she never spoke as we left to go out. When our stay was over she was not at reception so just left keys on desk. This has been the worst hotel we have ever stayed in and we certainly will not be back Terrible experience.

Stayed here for a very comfortable couple of nights. The staff were all extremely friendly and helpful and our room was large, clean, with a really comfy and large bed and the shower room was also fresh, clean and modern. Unfortunately we didn't sample dinner here but the breakfasts were delicious and really efficiently served.

From the very start, The Station hotel's staff are all extremely welcoming and friendly providing the guests with excellent service. The rooms are great value and presented to a good standard allowing for a comfortable well rested stay. The hotel bistro's menu offers a wide choice and cannot be faulted - great tasting dishes!

This was our second visit to Dumfries and the first staying at the Station Hotel, on arrival I was impressed by the imposing Building which was only to be expected as it was constructed in the 1890`s by the local Railway Company. We were greeted by Uniformed and very friendly Staff who all wore name tags. The whole building, including our bedroom was tastefully decorated and had a `warm friendly feeling`. The bedroom was large, well furnished and the bed extremely comfortable, All the usually amenities were on offer, tea/coffee maker and kettle, free wifi and well stocked complementary toiletries in the bathroom etc. The bathroom also had a Jacuzzi bath with shower, which I found very invigorating for an evening soak before Dinner. The breakfasts were excellent with a full choice of menu. We did dine `in` on a number of occasions in the Evening and again found the food to be excellent and a varied menu to choose from. The steaks were out of this world and fully recommended. The location only about a 5 minute walk from the Town Centre and with ample car-parking is ideally suited for touring the area.

A great hotel with lots of character in a great location - ideal for Dumfries town centre and for touring the surrounding area. All staff very friendly, helpful and efficient. Clean rooms with nice comfy beds. Great food. Great value.

We were received in an incredibly friendly way when we checked in and were given a map with a mini tour outlined for us by the staff member...who it seemed never left the desk in the entire time we were there! The building is quite old and some of the services can be a bit slow, including the lift, but that adds character to an already interesting building. We used the stairs for most of our trips in and out and they are nice and wide and the rise/run is nice and comfortable. The Station is in a nice location with a short walk to Burns House and the Kirkyard where his Mausoleum is located as well as the downtown area, where I wandered around. I recommend this location when in the Dumfries area, and would return quite happily.

I recently visited Dumfries on business and stayed at the Station Hotel. Staff are very nice and helpful, very welcoming. The rooms are a very good size, very clean and the bed super comfortable. The hotel is close to the station and to the town centre, so whether you're visiting for pleasure or business, it's perfect. Breakfast is also excellent and I am only sorry I did not get to have lunch or dinner at the bistro.

Everything, brilliant hotel. Nothing was to much trouble. The restaurant was wonderful and breakfast great. There was nothing we could find wrong and would very highly recommend this hotel. We will definitely go back next year.

The restaurant in the hotel, Courtyard Bistro, is an excellent choice for travelers staying at other local B&Bs and looking for a tasty dinner. I heard about it from other tourists and was happy to find fine dining at a moderate price without having to walk into town. I had the smoked fish -- cold-smoked and hot-smoked salmon as well as mackerel.

Stayed here for 1 night. Decent sized room with a comfy bed. Decor was fine, bathroom etc clean. The hall way was fine aswell neatly decorated but a bad smell for some reason, really unpleasant. Breakfast was good, evening meal fine but i thought more should have been on offer maybe? Location good, over the road from trainstation and 10mins walk into town. Overall a reasonable stay for 10 hours. 105 quid b&b. Would stay again for work if required.

Room options

Comfort Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Comfort Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Full 1 | Sleeps 1

Standard Room, 2 Single Beds, Accessible, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 449 reviews