Best Western Station Hotel3.0 out of 5.0
Recent guest reviews
Stopped off here for one night on the way to the highlands. Great, old but nicely refurbished building, lots of character and well located within the town, with parking. Reception staff helpful and welcoming, quick check in. Room was very nice and very clean. Ate in the hotel restaurant, service was very good and the food was nice, reasonably priced too! Bar area was quiet, but decent. Breakfast was good too. Only minor gripe, and not the hotels fault, it's was quite noisy around 11-12pm at the bus stop opposite. All was well again once the bus arrived 😊. Nonetheless, have noted this for another stop over when visiting Scotland.
My wife and I stopped for a drink on the way back to the train,nice garden,£8 for 2 pints,hotel prices! The hotel was very quiet,late afternoon,no bar staff when we went in,but a quick word at reception,and somebody soon came to serve our drinks. Nice friendly staff.Would visit again,on our next trip to Dumfries. We have even looked at staying over,some time in the future.
I stayed here for two nights on a short trip to Dumfries and Galloway and thoroughly enjoyed my stay. The hotel is very conveniently located with easy access to the main roads into Dumfries and, as the name indicates, is immediately adjacent to the Dumfries Railway Station. Parking was good - lots of spaces right outside during my stay. It is barely a 5 minute walk from the hotel into town. The hotel staff were friendly and welcoming, my room was spotless, spacious, superbly well-equipped and comfortable. I enjoyed breakfast which was cooked to order and I ate in the restaurant on one evening. An excellent menu is available with a daily “menu of the day” to supplement the regular choices. The restaurant was quiet, but the service was attentive, prompt and without fuss or rush. The guinea fowl on mash and haggis with parsnip chips hit the spot for me. There was a reasonable choice of wine with sufficient options “by the glass” which suited me. Prices were very reasonable, I thought. A comfortable lounge is available to guests; which I didn’t use. There is, of course, a well stocked bar; which I did use. I recommend this hotel and would return when next in the area.
We stayed for one night and thought I have not been sleeping to well I had a great nights sleep in the large bed. No fighting for space in that. Good quality breakfast and the view from the hotel is lovely. There is parking available, plenty of space on our night. A couple of things to bear in mind. The stairs to upper floors are steep and if you go into some sites it will say you are only two miles from festival theatre but it’s further away. A good hotel and service from the attentive staff. If staying this area again I would definitely try to book in here first.
I have stayed here many times over the years and always found it to be a lovely place to relax. Would always stay there again. It’s welcoming and friendly staff are always ready to help you out. With good food and lovely rooms
Went to the bar for a pub lunch (fish and chips etc - quite acceptable). On entry, woman at reception looks at my companion and me, and simply says “yes?” “Lunch for two, please” “This way” pointing to bar. Reappears behind bar counter. Reals out “today’s specials” and then says, “menus are over there”, pointing to a table. Meal arrives reasonably quickly - the place is empty. My friend asks for another round of drinks (she was asked to open a ‘tab’ & has his credit card as a guarantee) “I can’t bring them to you. I’m too busy. You’ll have to come to the bar.” Then time to settle the bill. “My portable payment machine (or words to that effect) isn’t working. You’ll have to pay at the bar” Putting in his PIN, I try to start a conversation. She: “if you don’t mind, I’m concentrating on this” We left. Now, this was a one woman show - reception, bar tender, waitress - so I guess they were understaffed, and she was stressed, but surely in the hospitality industry, a little bit of better customer relations would be too much to ask. Won’t be back.
I chose this hotel as it is close to the railway station and I travelled to the area by train so I knew I would not have far to go! First impressions are good, as it's an attractive building right opposite the station. I believe there is also free car parking if you come by car, so transport links are good. All the staff I encountered in the main hotel and restaurant were friendly and welcoming. Check in was efficient. The room was clean and a good size with everything I needed and there was secondary glazing so it is quiet inside the room. Free Wifi and Freeview TV, tea, coffee etc in the room too and shortbread biscuits which is always welcome! Room service is also available. I liked the food in the restaurant and breakfast was good, with the hot food cooked to order and a buffet for the rest. It does not start until 8am at weekends however, though I think you can have a cold breakfast earlier. The restaurant seems part underground though, so there is not much natural light in there (the upstairs "garden room" looked nice but food does not seem to be offered there). I would (and probably will) stay here again.
I chose this hotel because you come out of the railway station and cross the road to the hotel. Also it is just 10 minutes walk to the town centre or there are plenty of buses. My room was very comfortable, the meals were excellent and good value, and the service also excellent, with very friendly staff.
The location is excellent, as I was getting the train to the town and the hotel is right beside the station. The room itself was clean, and a weird mixture of old and modern. The en suite was a good size, but did not have any of the modernity of the bedroom. The bed was a very good size, and it was comfortable. The curtains were heavy enough to do a good job of blocking out the early morning light. The bar was okay, not a massive choice on tap, but okay. It wasn’t exactly a hopping spot, but I wasn’t after that anyway. The lady at reception also ran the bar, and she was very friendly. Breakfast was good, with a small buffet and a hot menu on offer. As usual, the breakfast coffee was standard fare and not as good as a decent americano. Would stay again if I happened to have business in Dumfries again.
Rude obnoxious owner. Argued when I informed her that I couldn’t eat the food. I had tried to call reception with no answer, basically called a liar, she said food would be rubbery left in room overnight, had food been edible I would have ate it and not left it! Room cold, radiator wouldn’t turn up. Definitely would not stay here again. Owner really is something else.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Best Western Station Hotel places you within a short walk of Robert Burns Centre and within a mile (2 km) of Dumfries Museum. This 32-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking. In central Dumfries, the hotel is also close to Dumfries Ice Bowl and Dalscone Farm Fun.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is available for a fee.
All 32 rooms provide coffee makers and ironing boards. Guests can expect free WiFi and wired Internet, along with digital TV. Bathrooms offer hair dryers and free toiletries.
Guests of Best Western Station Hotel enjoy free WiFi in public areas, a meeting room, and a porter/bellhop. If you drive, put free parking to good use. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice.
Reviews from Trip Advisor
75.0% of guests recommend this hotelTotal of 479 reviews