Best Western Station Hotel3.0 out of 5.0
Recent guest reviews
Visited her on Friday the 9th where we met my sister off of the train after she travelled up from London and got off at the Dumfries station, directly outside. We received a warm welcome and delicious meal. My sister returned to London today, so after such a good experience we returned at 12:30pm today. Her train was at 1:00pm, so after entering and asking to be seated for lunch and using the lavatories, we began to discuss whether or not to sit for a drink or get lunch like we had on Friday. Throughout this time, we had a member of staff follow us up and down the hall - shouting at my dad that he wasn't alllowed to use the facilities before dumping menus on the table and stating 'i'll deal with you when i have time'. A stark contrast to our previous visit. After the hostile welcome, we then decided to leave and spend our money elsewhere, when we were then followed again to the door - asking for a donation to be made for the use of toilets. We explained we were more than willing to pay for a meal, but her service was the exact reason we refused to stay. She then referred to us as cheapskates who wouldn't even donate to charity (which we do every month). Disgusting woman who needs a reality check about how vile her behaviour is, despite working in hospitality.
Enjoyed a lovely lunch here on Friday 9/2 after meeting my daughter off the train from London. Friendly staff and good food to set us up for our weekend in Kirkcudbright. On returning on Monday before the train to London our experience could not have been more difficult. On arrival we spoke to reception to let them know we were in for lunch, family of 5. “No problem the bar is round to the left” All at once a woman I can only describe as Mrs Trunchbull arrived like a whirlwind angry bear chewing a wasp. Yes we had gone to the toilet before lunch, with Mrs Trunchbull following us all around like she was on a mission, and sat at a table ready to order some lunch. Menus were given to us and we were told, “ I’ll get back to you when I can” on her way out. As we sat in total disbelief at her attitude towards us we decided to leave not feeling in the least bit welcome, Mrs Trunchbull, who we later found out was Mrs Mcghee, then proceeded to chase us demanding a donation for charity for using her toilets. We explained we were leaving because of her and her bad attitude making us feel so uneasy ( such a difference to Friday) to which we were called “cheapskates” who won’t give to charity. An absolutely abhorrent disgusting woman who gives this Hotel such a bad negative attitude. My family and I can only sympathise with the staff who have to work alongside this person. Totally ruined the end of our weekend we definitely will not be back, but take some happiness from the fact she hates her job. 💋 It will be interesting to see if any responses or apologies are given.
A fine hotel with some history behind it. Yes it is next to the Railway Station and it is an old building but it was not noisy and it's not falling down!! The bar and bistro restaurant have been modernised and the staff were great. Just on the edge of the town centre and only 5 minutes walk away. My room was actually a bit too warm!
Stayed recently to attend a meeting near by. Although the hotel inside is looking a little dated and tired, overall it was a pleasant stay. I had a single room which as you would expect in a hotel of this age to be quite a big room although very plain. ( a picture on the wall would go a long way to brighten the room up). I ate out at night so did not sample the food except for the breakfast where the bacon and sausage were cold even though we were the first guest to eat that morning which is a little worrying. Great value for money in what would have been a great hotel in the 70's.
This was a one night stopover. I chose the hotel because it was near to where I was working. This is an old fashioned Station Hotel, a bit like an ageing dowager who's no longer in the first flush of youth. BUT I enjoyed my stay hugely. For me the charm of the place was that it's not some sterile minimalist establishment. It's cosy and welcoming. The bar was warm and comfortable and just the kind of place I wanted to relax in after what was a full on day. I had a very good meal in the bistro and a terrific full Scottish breakfast next morning. I got the sense it was freshly cooked to order and didn't seem to have been lurking under the hot lamps to keep it warm. My room - a single on the third floor (41) - was clean, very comfortable. In fact it was bigger than some double rooms I've stayed in. The en suite was immaculately clean.The staff were first class and couldn't have been more helpful. I'm sure other contributors may think the place needs a bit of an upgrade - but for me that might spoil the charm of the hotel. I wouldn't hesitate to go back if I have another stopover in Dumfries.
Hi I have had to check out early from this hotel as there was no heating in the bedroom. We did complain. And we’re given an electric heater but wAs not much use As room was still freezing. Also the dining room for breakfast was freezing and only had one heater for the whole room. As I have just recovered from a bad case of flu I was not prepared to risk catching flu again. We have had to cut our stay from two nights to one night for this reason. and extremely disappointed
I asked for a room with a walk-in shower due to mobility problems which is what i got it also had a king sized double bed .the furniture was in mid oak The panasonic TV was at the right height to view from the bed with out getting a crick in the neck i had a full English breakfast 2 days in a row ,cooked to order 7 served on a hot plate for dinner i had deep fried king prawn followed by a very tasty sirloin steak.On the second night i had the Christmas menu of prawn cocktail Succulent roast beef with all the trimmings then Individual Christmas pudding all washed down with a very palletable shiraz i had my pavement mobility scooter which I could bring into the hotel by the rear entrance It fitted into the lift 7 i was able to re-charge the battery fro a 13amp plug in my room
We were VERY pleasantly surprised by every aspect of our stay at this centrally located hotel in Dumfries. Unless it had been on the platform, it could not have been more convenient for the railway station. 10 minute stroll to the town centre. Fabulous service from staff in all departments. Great, spacious room. Super and plentiful breakfast. Very nice dinner, served well. Quite inexpensive all round. Would we stay again .........WITHOUT DOUBT
I used the Station Hotel for 2 x 2-night stays in October and am happy I did. Aileen, the owner, and all of her staff - especially Marilyn and Pamela, could not have been more helpful or welcoming and I'm quite surprised at some of the comments made by other reviewers. Had a corner room (#10 I think) on the first floor which was clean, quiet and comfortable - just what's required after a hard days work. The bar is quaint (served the best G&T I've had for a long time) and the restaurant served up superb food, be it at breakfast or dinner. There are several other hotels in Dumfries that I could have chosen - some cheaper and some less so. I dare say some may even be that bit more luxurious and comfortable. However if and when I need to stay again in Dumfries, I'll be choosing the Station Hotel once more. Thanks Aileen and all your staff for making what had been a hard few days that bit more relaxing after working hours. Hope to meet you all again.
Stayed for a business trip, staff were great, very helpful and made me feel very welcome. Hotel manager went above and beyond to make my stay enjoyable. Ate in the restaurant on the evening and had a very nice steak at a very reasonable price. I will be back without doubt.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Best Western Station Hotel is a short stroll from Dumfries and County Golf Club and Robert Burns Centre. This 32-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking. In central Dumfries, the hotel is also close to Old Bridge House and Dumfries Museum.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is available for a fee.
All 32 rooms provide coffee makers and ironing boards. Guests can expect free WiFi and wired Internet, along with digital TV. Bathrooms offer hair dryers and free toiletries.
Guests of Best Western Station Hotel enjoy free WiFi in public areas, a meeting room, and a porter/bellhop. If you drive, put free parking to good use. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 467 reviews