The property is very old, tubs are stained and has a odor in the rooms. The GRS was nice I tried to find a room that was tolerable for one night. I wanted to cry when I seen a bug (roach) crawling the wall. I’m terrified of bugs. Next time I’ll spend the extra money to stay I hotel in a better condition.
The microwave didn't work. There were absolutely no utensils pot some pants were accepted up in the room with the kitchen. This room was not clean whatsoever. There were 2 big stains on the carpet and the carpet needed to be vacuumed because there were crumbs from the previous person that was in the room. The bathroom mirror was nasty it had 2 paste in the sink and hair in the tub.
I had a room already purchased with a confirmation number and my room was given away so I had no place to stay. I also haven’t heard back about my reimbursement.
Because this is a Extended Stay hotel lots of people cook themselves so the halls and our room smelled of different foods. I was not prepared to schedule how often someone took out the garage or brought clean sheets and towels. Very minimalistic hotel. Good if that is all you expect.
Checking In was very well and the staff is very helpful and friendly. I enjoyed my stay. Will definitely be returning.
I did like the fact that you could stay as long as you needed to, but I didn't like that there were big dogs in the hotels, and people were smoking pot( weed) And smoking
Staff was nice with us for late check in. Poor breakfast and no dining room.
Everything was clean. Room was clean and smelled great. Nothing bad to say.
First Room was dirty and smell of smoke and the hedges coming out of the parking needs to be cut back
Safe, convenient location, needs updating, as with a lot of extended stay places there are cooking smells in the hallways.
Everyone and everything was nice. The breakfast was disappointing. They had a Tv stand at the front desk with three coffee containers and a rack with muffins ,orange, apple and instant oatmeal. Nothing else. All of this fit on this cart easily. Very disappointed. Thank god there was plenty of restaurants and stores in walking distance. Very clean and family friendly place. Breakfast was my only complaint. Will stay there again.
we were just looking for a place to sleep, did not care about pool, bar, restaurant, etc. they also take pets which was nice. very easy to get in and out of.
Easier to tell you what this hotel DOES NOT have: NO SERVICE and NO CONSIDERATION FOR THE GUESTS NO RETURN RESPONSE from calls to the Lobby NO MAID SERVICE or ROOM CLEANUP throughout the entire stay. NO NEW SHEETS, TOWELS One small tube of shampoo and a single small facial soap bar Although these is a Fridge, Microwave and Stovetop NO POTS, PANS, GLASSES, CUPS, FLATWARE, UTENSILS The provided ONE plastic cup in the Bathroom NO COFFEE MAKER and NO COFFEE in the Room NO ICE TRAYS and NO ICEMAKERS IN HOTEL Obviously -- NO ICE BUCKET NO COFFEE in LOBBY except in the morning as I was leaving for the day Terrible TELEVISION RECEPTION -- Local station were fuzzy and the only cable were all analog -- NO DIGITAL and only about 20 total changes, most of which were not worth watching. Television was only about a 28 inch For those that want to stay current with news -- ONLY CNN -- Although based on the set-up, it was obvious the FOX NEWS was purposely BLOCKED. NO BREAKFAST In the morning they set some coffee on top of a cabinet in the lobby and there were packaged blueberry muffins and breakfast bars NO JUICES, NO CONTINENTAL BREAKFAST NO NEWSPAPERS -- such as USA Today I have stayed in better Dives for one hell of a lot less money. The area is near much shopping and restaurants -- That is good -- and bad -- Traffic getting to the from the hotel was terrible -- especially at rush hours.
Located in Gwinnett Place, Extended Stay America Suites Atlanta Duluth is adjacent to Pirate's Cove and within a 10-minute stroll of Gwinnett Place Mall. This 98-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves. Located centrally in Duluth, it's connected to a shopping center and also close to Gas South Arena and Jeju Sauna.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Guests of Extended Stay America Suites Atlanta Duluth enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Onsite parking is offered for a fee. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
The property is very old, tubs are stained and has a odor in the rooms. The GRS was nice I tried to find a room that was tolerable for one night. I wanted to cry when I seen a bug (roach) crawling the wall. I’m terrified of bugs. Next time I’ll spend the extra money to stay I hotel in a better condition.
The microwave didn't work. There were absolutely no utensils pot some pants were accepted up in the room with the kitchen. This room was not clean whatsoever. There were 2 big stains on the carpet and the carpet needed to be vacuumed because there were crumbs from the previous person that was in the room. The bathroom mirror was nasty it had 2 paste in the sink and hair in the tub.
Dear Katrina, thank you for being our valued guest and posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen and a comfortable in-suite environment to make you feel at home while away from home. Also, we apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I had a room already purchased with a confirmation number and my room was given away so I had no place to stay. I also haven’t heard back about my reimbursement.
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize for the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Because this is a Extended Stay hotel lots of people cook themselves so the halls and our room smelled of different foods. I was not prepared to schedule how often someone took out the garage or brought clean sheets and towels. Very minimalistic hotel. Good if that is all you expect.
Kate, thank you for being our guest. We are pleased overall you had a pleasant visit, but we are sorry you were not aware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback you provided and we hope you will stay with us again soon. Sincerely, Hotel Management
Checking In was very well and the staff is very helpful and friendly. I enjoyed my stay. Will definitely be returning.
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
I did like the fact that you could stay as long as you needed to, but I didn't like that there were big dogs in the hotels, and people were smoking pot( weed) And smoking
Staff was nice with us for late check in. Poor breakfast and no dining room.
Thank you for posting your kind review of Extended Stay America. We are glad you had an overall great stay, and you especially liked our friendly staff. We will share your feedback with our breakfast team for future additions and hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Everything was clean. Room was clean and smelled great. Nothing bad to say.
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite clean and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
First Room was dirty and smell of smoke and the hedges coming out of the parking needs to be cut back
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues has been shared with the concerned department, and we are taking appropriate steps to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Dear Whitney, We appreciate your feedback and apologize for not meeting your cleanliness and pest control expectations. We take these issues seriously and will work with our pest control provider and housekeeping department to prevent future problems. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management