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TRYP Düsseldorf Airport Hotel

4.0 out of 5.0

Recent guest reviews

This Melia-Tryp Hotel close to Dusseldorf Flughafen will be for sure my one and only stay if I am in Dusseldorf. The reception staff are very nice. The hotel is clean. And in my opinion they deserve a 4**** rating. The breakfast is good. No complaints at all. Thanks guys!

Reception staff were polite and efficient. Hotel rooms are well maintained, and clean. The layout of the bathroom is different, and actually makes the room feel larger. Toilet is in a separated off the bathroom / bedroom area with a door. Free WIFI was ok for me Breakfast is fine, with good selection of food. The main dinner does need a review. Despite a menu displayed in the lift, for two of the three nights I stayed, we only had the choices of 3 the hot stone dishes or 3 wok dishes, or a salad. They themselves were very nice, it was the selection that let it down. The service needs a review, 1 waiter serving the bar, the tables and the till is too much, and he has adapted his customer service skills to allow him to serve the people, in his own way... which means he appears a little abrupt and un-caring. The result from the hot stones and open kitchen, is that the reception and restaurant smells (and feels) like you are walking into a deep fat fryer. You get used to it... but the first time you walk in it is off putting.

Day 1: June 2 … I was served salmon via the “Hot Stone.” I was not provided a plate on which to remove the cooked food. In the absence of my server, I retrieved a bowl from a serving station. Then, I waited excessively for the same missing server to reappear to pay my bill. Further, I found Tryp’s limited menu options in a geographic area having so few dining options to be a pathetic reflection of customer service. For my work, I made three visits to the front desk for assistance resolving internet connectivity issues before being afforded access complementary for 24 hours. During the evening, I opened the balcony door of my non-smoking room, #331. Shortly thereafter, I smelled cigarette smoke and reported the incident to the front desk. The matter was investigated with a hallway patrol. I was advised I was mistaken. Day 2: June 3 … I awaken to a spider in my bed which I killed. When reported to the front desk, I was advised my options to relocate were severly limited due to group bookings. Additionally, in the light of the morning I could clearly see more than thirty cigarette butts along the balcony wall. (See attached photo). I shared my discovery with the front desk and requested cleanup of the area inasmuch as such smells cause me respiratory arrest. Refusing to repeat my previous dining experience, I walked more than 1800 km in search of food options. I ate a muffin at Burger King. Later, I had a sandwich at Subway. Then, in the opposite direction, I found a grocery store serving prepared food for my dinner. When I returned to the hotel, I ordered a 6 am wakeup call and a taxi to take me to the airport the following day. Day 3: June 4 … I never received the requested wake up call. Collectively, each of these incidents combined to make for a miserable stay overall.

Convenient for Airport & Office. Friendly staff and relaxed atmosphere. Ideal for a business focused visit where a comfortable night's sleep is more important than a night on the town. Fitness area available for the enthusiast and good food on demand for nourishment.

We visited this hotel for the second time, always during the fair. By the first visit we had to change the room 2 times, as the first was not ready for 2 people, the second had damaged door. But this time it was definitely last visit. The hotel itself is a bit outworn, needs to be refurbished. The idea of doorless bathroom is little bit absurd. Also rest of the furnishing is not practical. We were missing one bulb in the lamp, so with just one light for the whole room it was very dark, but on the other hand they supply the room even with bath sponge. I would rather pay more attention to the functional and clean room, than to those useless gadgets. The room was very noisy in the morning because of planes passing by. The tiles gaps in the bathroom were moldy. It has very poor wi-fi. But the biggest trouble was the staff. We paid the room for whole stay in advance and by the arrival, we were asked by reception staff to give them credit card, so they will keep it for the rest of our stay ( 4 days). We refused that, but the receptionist insisted on that, the reason he said was to have deposit for minibar (which we never use). I have never heard such a practice in any hotel. Would you give your credit card away to somebody strange for 4 days? I would not. It made us absolutely furious.The other day, I was waiting at the reception, while the receptionist was watching the football match by the bar. Plus the parking by the hotel is incredibly expensive. Next time we chose something else.

I would love to come see duesseldorf again. I haven't seen around if the city yet because I was so busy but I would come next time for holiday. I do like the gym, sunna so much I want to see any improv like weight lefting and others equipment

We stayed here while visiting Equitana 2017. Great location for access to Gruga. Very good breakfast and brilliant value for money. If you are vegan order rice milk etc prior to your visit. Otherwise great food, staff tried accommodate dietary wishes.

There were a lot of small things that were not to our liking, but to be fair also things that were fine, so it would be unfair to say we were completely dissatisfied. It starts with 9 euros per night for parking - I feel that this is way too much. Then we came in and the receptionist wanted my credit card to leave behind as a surety because of a minibar. Whaaaat? I never ever heard anything that absurd! And I am supposed to pay with what when I am outside? And plus, no one should any credit card leave his or hers sight, that is just such a ridiculous thing to ask! I had to argue with him, and in the end he checked us in even without leaving it behind, but it certainly did not make a good impression. Good thing is that the internet is free and reasonably fast, but there was some problem with the password or whatever so we had to log in each day with new details, that were issued for us. that was little annoying, can´t it really be just free? We were not fond of the room design at all - as we selected two separate beds, that could be indication enough that we are not a couple, thus we probably not enjoy watching each other in the bathroom - and since the bathroom had NO door, that was quite a shock for us, and not a pleasant one. Also there was a significant amout of mold in between the tiles in the bathroom, but the decor of the tiles hid it all too well for the staff to see I guess. Or they just probably don´t clean the walls of the shower that often I guess. The handles on all the furniture are very sharp and pointing upwards, quite dangerous if you accidentaly stumble and lean towards it. I had a bruise because of that. The nightstand by my side was leaning downwards, so the things that were put on top of it kept coming off, so my phone fell down couple of times. Also the lamp on the nightstand was super noisy (gosh, why???), NO ONE would be albe to sleep beside it when plugged in the wall, so I had to be without a lamp the whole time. And my colleague too - there was no lightbulb or anything inside of the other one. The noise from the airplanes from the outside was enormous, we were not able to sleep without earplugs. The bed was a little soft, but clean.

Firstly, the staff are absolutely amazing here and all deserve commendations especially Angela at reception and Julia & Anastasia in the restaurant. The hotel itself is slightly tired and seems to be constantly understaffed. I witnessed many queues at reception from people checking in, checking out or just queuing to complain. Be aware of what the booking.com website offers as there isn't a shuttle to the airport (taxis cost about €20) or free high speed internet unless you pay the daily rate (€5). There also isn't 24 hour room service or even food in the restaurant some weekends if they don't have many guests staying. The bedrooms are dated and the pillows are really uncomfortable but at least they have a few bedrooms that you can smoke in so I was willing to put up with it. The first morning I had a shower, the room flooded and after some investigation, realised that a whole chunk of Perspex was missing from the bottom of the shower. The food in the restaurant was passable but as there's only about 8 items on the menu, it doesn't take long to get bored if you stay for more than 2 weeks. There's 2 supermarkets within walking distance and a McDonald's and subway nearby. The local town is about a 25 minute walk away but has plenty of bars and restaurants. Although I didn't venture into the Gym, I heard from fellow guests that there are only 4 items of equipment of which 3 are broken or dangerous to use. Overall, it was convenient for where I needed to work but it needs plenty of money spent on it to earn the 4 stars it proudly displays outside.

We sat in the restaurant having first chosen our meals from the board displayed in the foyer. After 15mins waiting we had not been acknowledged by any member of staff. After a further 5 minutes I approached the barman who advised due to there only being him and one other to run the bar and restaurant that evening the menu had been reduced to only 3 dishes cooked on a hot stone?! Clearly there was a big staff issue as no one came to take our order after a further 10 min wait. We finally left and spoke to the receptionist who told us the lack of staff was because it was the weekend. I was made to feel as if I should have apologised for arriving at an inconvenient time. We eat at a local Mac Donald's. The

Am Schimmersfeld 9 Ratingen NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Laundry facilities

Located within 2 miles (3 km) of LVR-Industriemuseum Ratingen, TRYP Düsseldorf Airport Hotel is within 3 miles (5 km) of ISS Dome. This 137-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's near the airport and also close to Dusseldorfer Golfclub.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

The 137 rooms are soundproofed and have an array of amenities, including minibars, phones, and desks. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries.


Property features

Guests staying at TRYP Düsseldorf Airport Hotel enjoy a fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is EUR 9 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 3 meeting rooms, conference space, and express check-in.

Room options

Standard Queen Bed Studio

Queen 1 | Sleeps 2

King Bed Residence Suite

King 1 | Sleeps 2

Studio Queen bed

Queen 1 | Full 1 | Sleeps 2

Standard

Twin 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 311 reviews