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Swissôtel Düsseldorf / Neuss

4.0 out of 5.0

Recent guest reviews

Did not respond to my mails at all, even after several request. For me, despite the flawless stay and nice pool, not worth repeating and recommendable. My personal experience is that the people are the hidden gems of the hotel, this hotel is lacking on this point in every way. From check-in to check-out and after.

This is a business hotel outside the city centre. Rooms are OK but not special. Refrigerator did not cool. Airconditioning is bad. Free wifi is unsecure abd very slow. To improve it you have to pay € 10. This may have been common practice 10 years ago, but not anymore, Hotel parking costs € 20 per day. Will not come back, There are better options in Neuss for the same price.

Stayed for 4 nights in a premium room. Room size was big but did had 2 twin beds joined to make a double bed which was a negative. Had enough sockets etc. Wifi was free but limited speed and was sometimes very slow. The bathroom was ok and shower was good too although the bathroom style and look seemed very old. Breakfast was good too, had enough variety such as eggs, pancakes, yoghurts and cheese etc. The location right across the river is very good and the rheinpark center mall is behind the hotel on 5min walk which is a plus as well. The staff is very friendly and helpful throughout. Overall a good experience.

We are joining this hotel at all important exhibitions in Düsseldorf. Even it is very expensive at this times, we enjoy the rooms and the breakfast. The stuff serves the customer perfectly and we will come back.

Just had to stay here again and must say this is the absolutely worst hotel of this chain I know. The owners must have forgotten this place. Staff is SUPER unfriendly and in addition just tell you anything just to get rid of you. The rooms have furniture in there from 1970's and no investment done after that. And last but not least the Wireless Internet is absolutely crap - in the room zero speed and in the lobby does not connect at all. This place is an absolute waste of space.

The hotel is nice, room was clean and staff were friendly. Very nice to have a mini-fridge in the room. Kettles have not yet been put in rooms as was indicated in response to a prior comment let in March. The breakfast buffet provides a good selection, while the restaurant and room service menu provide very limited choices. The rooms are starting to get dated, i.e.; the top of the desk was showing a lot of wear and tear. The gym is very small and equipment is not the same as shown in the pictures on their website. Picture shows treadmill, bike, cross trainer/elliptical and weight machine, however there was no cross trainer/elliptical but 3 bikes, not a good variety of equipment for a hotel of this stature.

Swissotel Neuss is a decent business hotel located right next to the river Rhine in Neuss, a short drive from both the Neuss & Düsseldorf industrial/business districts. There is a long tree-lined promenade along the bank of the river which is frequented by lots of cyclists & runners, ideal for a bit of diversion. The hotel also has an indoor swimming pool as well as a sauna which is a great bonus for downtime in the evenings. Service is perfectly friendly & adequate, the room seems to have been recently renovated & was spotlessly clean. While I did not have dinner at the hotel the food at the breakfast buffet was absolutely outstanding, wide variety, great quality & a breakfast chef making ready-to-order egg dishes. I know breakfasts are generally very good in this type of city/business hotel in Germany but Swissotel to me really did go the extra mile. A small crib about the parking costs, there was very limited on street parking & the adjacent car park charged 19 Euro/day which seemed a bit steep given that this is not a city centre location.

The hotel itself is very nice. The breakfast buffet has many options and it's variety is quite good. The restaurant is also good for dinner. The wifi connection is the worst I have ever seen in a hotel. Very slow. The rooms are big and very clean.

Lovely hotel, staff very attentive and helpful, the rooms are nice and spacious and clean. Free Wi fi if required. This hotel has facilities for a swim, with its own pool and a small gym if required. Breakfast is of very good quality, with a large selection to choose from. I highly recommend this hotel for long or short stays, as access to airport is easily obtained by asking at reception.

No free internet connection in the conference facilities. Significant extra charges for a Projector and screen. The fixed projector did not work In 2017 these facilities should have been included not additional extras

Rheinallee 1 Neuss NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Swissôtel Düsseldorf / Neuss places you within 3 miles (5 km) of popular attractions like Neuer Zollhof and Rhine Tower. This 246-room, 4-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. On a river, the hotel is also close to Duesseldorf City Hall and St. Quirinus Neuss.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All of Swissôtel Düsseldorf / Neuss's 246 soundproofed rooms provide refrigerators, free bottled water, and safes. Guests can expect free WiFi and 34-inch flat-screen TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones and desks are other standard amenities.


Property features

Guests of Swissôtel Düsseldorf / Neuss enjoy a full-service spa, an indoor pool, and a health club. Self parking is offered for EUR 14 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 16 meeting rooms.

Room options

Classic Single Room

Full 1 | Twin 2 | Sleeps 1

Premier Single Room

Twin 2 | Sleeps 1

Premier Double or Twin Room

Twin 2 | Sleeps 2

Premium Double or Twin Room, River View

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 623 reviews