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Swissôtel Düsseldorf / Neuss

4.0 out of 5.0

Recent guest reviews

Friendly personal, great facilities, lnice location and what a view !!! Loved the set up of the rooms and bathrooms also the impeccable cleanliness. The breakfast was delicious with plenty option and the bar services were 10+ we really tasted the best cocktails mix ever !!! Very relaxing the spa and pool facilities just water a bit to cold as the temperature overall in the pool area. We really enjoyed and definitely we will be back.

room 430 was super hot. No temperature control. I had to open the window and on the last night I got inundated with mosquitos, The conference was catered and the food was quite good. The conference rooms were ample and comfortable. The bar was on the small side, and on one evening it took a long time to get served.

take a room with the view, the staff is very Helpful breakfast was with large of selection. The room was very nice but no shower . quite area so it is very nice to stay in the hotel and many thank's to the staff!

This is a hotel of contrasts. At check in the staff claimed the rooms were not pre-paid when they were. The room was pleasant, clean and well proportioned but the bathroom smelt of drains and on day 2 the water was at best lukewarm. Breakfast was good but the bar service was desperately poor. There were 5 staff but they were totally incapable of dealing with even a small queue. 20 minutes was a typical wait for a drink. The staff were friendly enough when engaged but getting their attention was nearly impossible. They were waiting tables as well as the bar which was a mistake. The person who appeared to be the bar manager did not manage at all and at one point was standing on the wrong side watching the chaos. It was very poor. As I was at a pre booked conference with 500 delegates you'd assume the staff would have known better.

This hotel does not fulfill Swissotel standards at all. The building is very old and lacks renovation heavily! First, the rooms are very worn and dusty. Removing stains and dust would be a great improvement, which could be fulfilled easily. In oir room, the aircondition wasn’t working, the thermostate was defect so that hot air was blown into our room all the time - heating the room temperature to permanent 25degC. Finally, a technician could turn it off, so that the excessive heating was stopped. However, no cooling was possible. The Wifi is slow and you have fill in login details repeatedly. The restaurant is overpriced for the small portions they serve and quality only mediocre. The staff tries hard to compensate with friendliness, but most of the personel seems to be temporary employees. So overall, I cannot recommend the Swissotel Neuss. There are definitvely better choices in this area.

Another visit to this Hotel, not disappointed, two day stay, parking is easy, service is good, breakfast is excellent with a fresh egg service. Although it is a busy Hotel there was no noise a view of the Rhine is very welcome

Hotel is situated a little out of town but the s bahn is in walking distance. Rooms are ok could use modernising, restaurant is expensive so is the bar menu and the is ok only. Staff friendly and helpfull.

Breakfast is excellent. Room is a bit worn. Bed too soft for me. Annoying whistling from the air-con kept me awake a bit. Bathroom not good as it's a shower inside a bath rather than stand-alone shower. No noise from other rooms though. Overall fine for a couple of nights but for me that's enough.

Recently stayed here when working in D'dorf. The hotel is about 10 min walk from the S11 line, so more convenient than hotel in Neuss centre. The hotel was quite smart and rooms were typical business standard - good size, nicely furnsihed and bathroom was clean. No tea or coffee is available in the room, which seems common in Germany, but I find disappointing. The restaurant was closed but the bar was serving food - the menu wasn't extensive but the food was quite nice. Breakfast was good. I was unable to charge the room to my company account, which is my company's policy which was annoying.

Very disappointed in what I thought was going to be a very good hotel. Stayed four nights and reported fridge not working and plumbing noise in the bathroom which woke me up each time. No attempt to repair or communicate with me at any time during my stay. At 100 euros per night, the rooms would be a little tired but OK. I will not be using Swissotel group unless I have no other choice. The pool facility was very good.

Room options

Classic Single Room

Full 1 | Twin 2 | Sleeps 1

Premier Single Room

Twin 2 | Sleeps 1

Premier Double or Twin Room

Twin 2 | Sleeps 2

Premium Double or Twin Room, River View

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 691 reviews