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Mercure Hotel Düsseldorf Neuss

4.0 out of 5.0

Recent guest reviews

Great hotel to stay. Clean and tidy. Bed was very comfy Great shower. Friendly and helpful staff. Very good value for money. Easy to check in and also check out. Parking was convenient, and plenty of spaces.

Carpets in hotel needs to be replaced and some places floor instead of carpet. Its smelly. The glass doors to go to the rooms are very tight to handle. Stricter rules to swim in the swimming pool. One day a moslima swim with all her clothes on. Not very hygienic !!! Never croissants at the breakfast.

Arrived for one night.Room clean and large. Breakfast verry good.Consisting of various bread,,meat-products ,eggs baked bacon,tea milk,coffee, lemon. fruits and honey. Yes,i can say this is a place to be.

Rooms were good but hallways were old and you needed force to open hallway doors. No shower curtains so all the water fell on the floor when washing. Pool is too cold for anyone. Walls were dirty and so on.

We spent an unforgettable night at Mercure Hotel Düsseldorf Neuss on 21/08/2017. It was a great pleasure, to be there. We have been welcomed, the staff was very friendly, The room was very clean with nice view, very good value for money and very close to motorway. Thank you very much to the staff from Mercure Hotel Düsseldorf Neuss, Germany and we wish you all the best. The Manole family. P.S. A single problem disturbed us in the morning at breakfast. A waiter wore a cap on his head. We do not think this cap was part of the outfit and we do not think it integrates in the way the restaurant profile.

Too far from Dusseldorf city center !!! Was mentioned in Bong brochure as 'centraal gelegen', but is located 25 minutes from Dusseldorf by S-Bahn ! The hotel as such was prima! No problem at all. Just the location ...

Hotel was okay, food at dinner was fantastic, no complaints with that. The room was nice, a little small as also the shower is, but okay, my only problem was when entering the room there was a unpleasant smell, that disappeared after 10 minuets, I think the problem is with the shower leaking over the floor and then under the carpet, I suspect the carpet is very mouldy underneath. Also some of the carpets are worn out in places as well as the underground carpark leaking from a sewage pipe. In all the hotel was okay, I would give a better rating if it was not for the smell walking into the room.

1- Room had no minibar! I haven't been noticed while booking that I have to pay 15€ per night to avail a minibar in a 4 star hotel! 2- staff of coffee shop (breakfast shift) were so impolite 3- very poor breakfast, no verity! any item finished not more refill !!! 4- bathroom door had no lock! 5- the tap of the hand-wash was spraying water in your face when washing your hands! 6- no AC! when we ask for a fan, they gave one which the noise of the fan was intolerable 7- no shampoo for shower placed! you need to ask for shampoo then you give u! for 4 person 6 nights they give only 2!!!

Excellent hotel, good location, awesome staff. We were here with our son, 10 years old, and we had a great time. Dusseldorf and Neuss centre are close by. Breakfast is good. Will definitely book again!

Friendly front desk , Outdoor pool ! Elevator needs a make over and also the hall way when you exit the lift. No airco, so when you leave the window open you got lots of traffic noise. Entrance to pool is in the restaurant, not that good idea.

Room options

Standard Room

Twin 1 | Twin 2 | Sleeps 4

Superior Room, Multiple Beds

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 620 reviews