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Mercure Hotel Düsseldorf Neuss

4.0 out of 5.0

Recent guest reviews

Hello. I stayed for 2 nights in your hotel ( 07.02.2018-08.02.2018) and i have to say that the experience was not so good this time. Although i stayed in your hotel many times, this was the worst experience i had so far and it relates to the room temperature. It was so cold inside and the heater would not get warmer even though you crank it to maximum. Only a small percentage of it was a little bit warm but the rest was cold. Please address this problem in the future. Also, please add more pillows on the bed. It is very helpful if you want to have a light reading before going to sleep. As always the breakfast was very good. Thank you. Have a nice day.

All around great experience! Very good and firm matress , very nice spacy room and beautiful bathroom conviniently located to bus stop to the city or S11 DB toNeuss city center or Dusseldor city and airport!

On the outside the hotel seems old, but inside it is very cozy. The staff is very friendly. The rooms are clean, spacious and the bed is perfect. I am a back patient and therefore a very bad sleeper, but the bed was super. Despite the back pain, I slept very well. We will definitely come back again

nice room and bathroom, television all in German, maybe BVN diner ok, breakfast excellent, much difference and very tasty christmas time but no tree is sad, music in restaurant could be more doors in between corridors are heavy

The reception smells really bad. The receptionist was rude when I've tried explaining to her that the heating is too small for the room...it was very cold in there! The shower is so tiny could not take a proper shower and the doors give you zero privacy.

This mercure hotel is al little bit dated but renewed inside and very good quality of beds. We had a very large room ans size of bathroom was OK too. We did not have breakfast but enjoyed a drink in the cosy bar/restaurant. Parking is free and when 1st parking at the entrance is full, there is a second car park around the corner. Check-in and check-out very friendly and quick. Hotel is situated close to motorway but no noise at night. A little difficult to find. An easy 15 minutes walk to Norf railway station.

Nice Hotel, great staff but location without a car is impossible, even though there is a train station around 15 min ( walking ). Bar is very nice and good drinks! The cost of the hotel worth the location.

The Hotel was ok. The location was quiet. The personnel was friendly. The rooms were a good size, the bathroom was clean and beautiful. The beds were great. Please get better pillows for the beds. Please organise your TV with Dutch RTL. A little more parking space would be nice in front of the Hotel. At approximately 75 meters before the entrance of the Hotel cars were parked at a wet sandy bit beside the road. This sandy bit could be improved by asphalt or street stones.

Had a quiet night, bed was good, pillow too soft. Parking-rate was good for 3,00 euro. At checking out we were 'charged' for breakfast we did not had, but that was kindly set straight. (first asking would be the nicer way) Also only 1 pack of coffee and no teaspoons in the room. But as I think that is not a big issue still 5-stars.

The rooms need an update. The lighting, the bed, the flooring, pillows are all old and outdated. Some are dirty. There is no air conditioning, so the window had to be open most of the night. Very dark room.

Am Goldberg - Am Derikumer Hof 1 Neuss NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Mercure Hotel Düsseldorf Neuss is located within a few miles (5 km) of Uedesheimer Rheinbogen and St. Quirinus Neuss. This 4-star hotel welcomes guests with 115 rooms and conveniences like an outdoor pool, free in-room WiFi, and a fitness center. Freizeitpark Ulenbergstrasse is also nearby.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

Mercure Hotel Düsseldorf Neuss's 115 rooms provide safes, phones, and desks. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries.


Property features

Guests staying at Mercure Hotel Düsseldorf Neuss enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free offsite parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 6 meeting rooms, conference space, and a business center.

Room options

Standard Room

Twin 1 | Twin 2 | Sleeps 4

Superior Room, Multiple Beds

Full 1 | Sleeps 2

Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

52% of guests recommend this hotel

Total of 679 reviews