Hotel Nikko Düsseldorf5.0 out of 5.0
Recent guest reviews
After a long flight from America all you need is a place to have a rest until you get used to the time zone. This hotel is not your choice! First, how can a hotel book you next to a room they are renovating? Does that make any sense? They start making noise from 8am until 6pm. Other than dad, the WIFI is terrible, I didnt have signal almost anywere (not even the room). Beware of this hotel!
location is okay. the outside an 80's flash back. the reception too small dated and the staff okayish. but there are so many awkward things that I can't really name them all. only i. e. dated rooms, floors that look like in a home for elderly people, two single mattresses, the worst wifi ever, broken tiles in the bathroom , empty minibar and so on. you can do much better in that price range in düsseldorf!
We picked this hotel as a luxury experience as it was my birthday on the day of arrival. The hotel is currently being renovated, but this wasn't noticeable from the inside. There was some construction noise during breakfast but this was minimal. We had opted for a larger room, which was fine, although the bathroom was tiny, and the maintenance in the bathroom was lacking, I found it difficult to shower due to the confined space and the poorly maintained shower head. We felt let down by the hotel as on our second day, we didn't leave our room until after 2 PM. When we returned after midnight we found that our room had not been made up, nor the towels changed. The following morning we had to request fresh towels to use and the hotel staff seemed not to be bothered or interested in making this right. We saw the same person to checkout - who again didn't attempt to make a serious apology for the lack of service. The hotel is generally nice, and whilst I feel sure it ticks all the boxes to be granted 5 stars it lacks the attention to detail and service of a true 5 star hotel. I would stay here again if required but would look for another option first.
The 'Nikko' is situated in a great location, a couple of minutes to Oststrasse Tube station and a 10 minute walk from the great shops of Konigsalle and 15 minute walk to Aldstadt (old town) which just has to be visited on a weekend, so many great bars and places to eat. Just across from the hotel are plenty of Japanese, Chinese, Thai etc restaurants as well as Pizza and burger places. The hotel staff were incredibly friendly and helpful and the breakfast was also very good. The room I stayed in was fine - comfortable and clean and I got a good nights sleep every night I was there. I'll be returning to Düsseldorf again soon and will definitely stay in the Nikko!
The hotel is located in a very good location - within walking distance to the main train station. It is also situated within Dusseldorf's Japanese town and there are many good Japanese restaurants near the hotel. I booked a comfort room and the size was good for a solo traveler. However, there are no toiletries for this type of room and you need to buy at the reception if you need them. I ordered breakfast to be served in the room one morning and it was plentiful and delicious.
You better stay somewhere else. - reception mostly not friendly (with a few exceptions). they cancelled my booking for no reason and when I argued they were not helpful at all. it took them hours to realize I was right and they had messed up. - rooms are very old school - no air conditioning (only fan stilled aircon) - free internet VERY VERY bad (or you can pay 9,9€/day for a better internet - seriously in 2017 charging for internet??) -spa costs 15€/day (you better buy a week pass at Holmes Place which is better and even cheaper) - tv in the room is very very small (even motel 1 has bigger tvs - if you are not offering good internet at least be nice and have a decent tv) locations is great, but I am definitely not staying here again. .
The hotel is located in a very nice location. It is in the Japanese street if the city. Staff very nice and helpful. However their wifi sucks. It did not work on both of my devices. That was my issue with the hotel. Breakfast was fantastic, spread was very nice.
The hotel is well suited near the city Centre with nice walking distance. The 40m size room is good for two adults two kids with extra bed, however room service is very bad, I don't know how my kids managed to eat the pizza/pasta on two days in raw, I thought the pasta might do as dinner, a big portion with the ugliest test ever!! Towels looks like mobbing pieces and the minute it touch the water upon drying it certainly smells that mobbing smell!!! Take your brand new towel before thinking of a shower over there. My kid fell off bed and when I asked the hotel to provide me with ice to cool under his eye, I was informed I have to come down to collect the ice or pay 2.5Euros if I wanted it up, another lady from room service and upon bringing the food helped me by rushing for first aid! I couldn't believe that at this hotel I was requested to leave my kids and go to collect first aid items otherwise their help offered was to charge me, I don't care about 2.5Euros for ice, yet I never faced a rude situation like that. I was so disappointed as I expected something far better than what I got. On the other side, the hotel is located within Asian community, you will feel Asia surrounding you with of course no offense, however if you are a first time visitor to DUS then I won't recommend this location.
We often stay in the Nikko when we visit Dusseldorf as its a good standard hotel in a central location. On this occasion the hotel met our expectations. A clean room with a friendly welcome on reception, we had no issues during our stay. In room kettle and fridge were provided and the Wi-Fi worked perfectly. There seems to be some work going on to the exterior but this caused no problems either. Would stay again.
Hotel is full of arab people and they eat at room , everywhere is smelling food. Rooms are old and noisy but location is good, generally hotel atmosphere is cold and not much friendly people around you and decoration is also coldy
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 1287 reviews