Sheraton Dubai Mall of the Emirates Hotel5.0 out of 5.0
Recent guest reviews
I would like to express my deep gratitude and appreciation to Mr. Mohamed Abdul Rahman, the director of guest services who took care of all my requests in a very professional and caring way. With Mr. Mohamed valuable support, Sheraton became my 2nd home and my 1st choice wherever I go not only in Dubai. I’ll always recommend Sheraton for my friends and colleagues. I’d like also to extend my thanks and appreciation to Mrs. Sheromi for her kind and valuable support during my long stay in Sheraton Dubai mall of the Emirates. Thanks to all Sheraton professional staff, you are the right representatives to this great hotel.
If you are considering going here while you are at MOE just don’t. The service is terrible - the staff aren’t rude just untrained and very slow. The food was freezing and they never accept vouchers even though they participate in Zomato gold - there is always a reason why you can’t use them. This is the 3rd time I have been there because it is convenient for the cinema. In future I’m going to the kempinski!!!!
As a first time visitor to Dubai we were unsure of a good location. Sheraton Mall of the Emirates has exactly that, a great location! Adjacent to one of the largest malls in the world, the convenience it offers is amazing. The hotel is very nice with luxury decor but not too overwhelming. Just right! The bedrooms are comfortable with great mattresses and bed sets. As an SPG Platinum member, my husband and I had access to the Club Lounge where the staff was simply amazing. The hotel staff is incredible and they have unparalleled customer service ! They truly focused on their guests; for example, the staff at the club lounge - after the first day - knew we drank tea and make sure that when we went in for breakfast, a large pot of hot tea was provided with hot frothy milk. It was quite centrally located, however - if you are looking for action, maybe staying downtown Dubai may be more fun. I would definitely stay at this property again if ever in the Dubai again.
Good service. Excellent burger. Ambience was noisy as should be. Only seating could be improved. It's nicely located and after a long shopping experience at the Mall of Emirates it is a relief. Worth a visit
Stayed here for business From the moment you are meet at the door until you leave the whole stay is great Staff helpful and poliet with good attitude which makes you feel.welcome Rooms nice and clean breakfast good and service good as well Great location and staff will help with any questions Would recommend for a great stay
The hotel offers great views of the Burj Al Arab and Burj Khalifa from the room. Hotel staff are friendly and helpful. Rooms are modern and comfortable. Overall an enjoyable stay. Taxis from the hotel is always available. Centrally located hence it is easy to get around from this location
As a first time visitor to Dubai we were unsure of a good location. Sheraton Mall of the Emirates has exactly that, a great location! Adjacent to one of the largest malls in the world, the convenience it offers is amazing. Certainly travelling with kids this was great! If the kids (or dad) get tired of shopping, we can chill out at our room while the ladies shop! The hotel is very nice with luxury decor but not too overwhelming. Just right! The bedrooms are confortable with great mattresses and bed sets. Don't miss out on breakfast it is VERY good!! The evenings are nice and relaxing by the pool at the 24th floor . I left the best for last, the hotel staff is incredible and they have unparallel customer service ! They trully understand the requests from guests and do their best to fulfill your needs. From the mundane to the critical, the staff makes you feel at home. Extremelly impressed with their service! Manament is really deserving of a A+!
I stayed in the hotel with my family and booked two rooms. The experience was awful as we were coldly received at the reception. The rooms were tidy but not clean. in the New Year Eve access to swimming pool and 24th floor was restricted to the guests that paid for New Year Eve dinner. We left our Boss shirt in one if the room but they couldn’t find it at all (reported it 4 hours after check out). It looks as guests were another reason to disturb the working staff. It will be a long time from now before i return to this Sheraton.
Fantastic city hotel. Great staff, great service, decent food. Excellent location and also part of the mall if you want to get in some shopping on your trip. Very good experience for an SPG gold member. Highly recommended hotel! Will definitely stay here again.
Plus - Good hotel, connected to Dubai Mall of the Emirates, so convenient for shopping - Large rooms with good amenities - Short walk to the light railway system - Top tip : There is a food court within the mall, which has some great restaurants Minus - Room was overpriced at New Year time and we could of stayed elsewhere for less with higher quality - The Internet appearred to be slow as we could'nt use Skype
- Walking distance to Mall of the Emirates and Ski Dubai
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Al Barsha, Sheraton Dubai Mall of the Emirates Hotel is within a 5-minute walk of popular attractions such as Mall of the Emirates and Ski Dubai. This 481-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants. In central Dubai, the hotel is also close to Wild Wadi Water Park and Souk Madinat Jumeirah.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 481 air-conditioned rooms feature iPod docks, minibars, and coffee makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.
Guests of Sheraton Dubai Mall of the Emirates Hotel have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 2261 reviews