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Sheraton Dubai Mall of the Emirates Hotel

5.0 out of 5.0

Recent guest reviews

A very modern hotel with a very beautiful design. The rooms are large and spacious with good sized bathrooms. The housekeeping services are very friendly and very efficient with rooms being cleaned perfectly every time without fail. The guest services are very helpful and cater to your requests at a moment's notice. Room service is also very good. The hotel even offers a few different restaurants to choose from. The Vantage Lounge is also a very fun place to hang out at at night when the weather is not too hot. It offers very good views of the Dubai Skyline. The hotel is also in a very central location. The best part is it is connected to The Mall of the Emirates. This is very convenient as you do not have to wait in long queues for taxis. Being connected to the mall is especially useful when watching late night movie shows at Vox cinemas located in The Mall of the Emirates. The staff is also very kind and accommodating. The security guards create a very welcoming environment.and make you feel at home. The person who serves arabic kahwa and dates on the fifth floor is also a very friendly man who always greeted me with a huge smile on his face everyday. The Duty Manager (Mr. Tarek), the front office staff (Mr. Faisal) and especially the hotel manager (Ms.Keerthana Ebenezer) were all extremely helpful and made my and my families trip one of the best ever. All in all, I strongly recommend this hotel to everyone visiting Dubai.

Modern Hotel, good service, very nice staff which always offers help.The bathroom in my room was a bit special as it has a wall out of glass towards the hotel room. If you travel on your own that's fine, in case two people stay in the room they should know each other quite well... All in all a very good stay and I will certainly be back there on my next trip.

We have been frequenting in this bar, and really appreciate all the staff from the duty manager, to the waiters and the barista (Mr. Bhusan, Mr. Rikesh, Mr. Mukesh, Mr. Kishan, Mr. Ramil, Mr. Beka and Mr. Amir) for their quick and excellent service, nice and approachable, especially they know very well how to deal and to solve any customer concern. This team really knows their job! Keep up the good work guys!

It's very nice place in everything except housekeep. The housekeeping is not excellent but it still good. Regarding food is amazing room service. One more thing. Do not ever visit Besh restaurant in the 5th floor. It's so poor place. Sheraton is perfect I will come again. Thnx everyone.

Modern Hotel, good service and excellent location in the mall opposite a few food and coffee places, the movie theatre and easy access to the rest of the stores. The rooms are modern and well equipped.

I would like to express my appreciation to Ms. Nurjamal from the front desk and Mr. Tarek, the duty manager for their outstanding service. I highly recommend exceptional hotel for shopping and entertainment.

We keep coming back to this hotel as the service is great and we are always made to feel like valued guests. Nothing is too much trouble and the team on reception always do their best to give us a suite on our preferred floor (club floor!). On our last visit we were upgraded to our favorite suite - thanks once again. We will continue to keep coming back while we receive such good service. And the location is great being attached to the Mall of the Emirates - which also means inside access to the metro - a great advantage when the temperatures outside are 40-50 degrees celcius!

I really like my staying here in the Sheraton Dubai ,Mall of the Emirates .. Everybody is super friendly.. employees are smiling all the time .. the a atmosphere is warm .. I highly recommend this hotel for your trips to Dubai .

Very convenient Hotel situated in the Mall of the Emirates. Stayed in the Club lounge level which was very pleasant as they serve breakfast, snack and drinks . The rooms are spacious , bright and well maintained. The reception staff is very friendly and helpful. I can recommend this hotel , nice place and the overall hospitality experience I certainly will book this hotel for my next trip.

Lovely hotel With lovely staff but I was absolutely staggered when I was charged 72DHS for a bottle of pear cider in the sports bar. The exact same bottle costs £1.60 in Sainsbury's. This equated to about £16! I'm sure it's a great place but keep an eye on your extras. I lived in Dubai for 7 years and never saw anything approaching this level of cost for something so basic.

Sheikh Zayed Road - Al Barsha Dubai

Hotel highlights

  • Walking distance to Mall of the Emirates and Ski Dubai
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Al Barsha, Sheraton Dubai Mall of the Emirates Hotel is within a 5-minute walk of popular attractions such as Mall of the Emirates and Ski Dubai. This 481-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants. In central Dubai, the hotel is also close to Wild Wadi Water Park and Souk Madinat Jumeirah.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 481 air-conditioned rooms feature iPod docks, minibars, and coffee makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and safes are also standard.


Property features

Guests of Sheraton Dubai Mall of the Emirates Hotel have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Club Room

King 1 | Twin 2 | Sleeps 3

Deluxe Suite

King 1 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Junior Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 2119 reviews