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voco Dubai (formerly Nassima Royal Hotel)

5.0 out of 5.0

Recent guest reviews

I have been staying at Voco hotel in Dubai for almost two months now, and think it’s a great hotel, the best thing being the friendly staff throughout the hotel and the service. I have definitely noticed the improvement since it changed hands from Nassima to Voco a few weeks ago. Ganesh from Nepal who works in the hotel pool bar is particularly brilliant, always friendly and ready to assist with anything you might need and greeting you with a warm welcome. I highly recommend staying here.

I stayed here for 6 nights recently for a holiday. We arrived just as he hotel was rebranding so I appreciate this was probably a busy period for the hotel and staff. Hotel is lovely looking and all staff very polite and attentive but at times they were very slow to respond to our requests or to fix things as they went wrong. We moved rooms on our first night as our shower flooded water onto the bedroom carpet. The new room smelled but as we had already moved once we tolerated it, the tv didn’t work and we had problems with the buttons that tell housekeeping you want the room tended to. We were offered free breakfast as an apology but this took numerous phone calls to follow up. Everything seemed such an effort to get resolved and although it eventually was this took up our precious holiday time. I had left some items in our first room and although some were returned to me I was still missing my cap (something I lost the will to chase up eventually, I will buy a new one). Good hotel locations and nice spa area and rooftop pool. Overall I wouldn’t rush back but I feel some of the problems were down to us staying at a time the hotel changed from one hotel brand to another and hence was abit chaotic

Stayed in Voco Dubai which was previously Royal Nassima when I booked, (could have informed me!!) However, the hotel was amazing. Newly acquired by IHG it was a beautiful calm oasis of understated luxury. Smells divine when you walk into the lobby!! Situated right on the Sheikh Zayed Road which runs through Dubai - it was convenient for everything. Restaurants and shops very close by including McD's if you are an addict. The views of the city from the 43rd Floor were amazing, and the proximity of the hotel to the Dubai Mall and other areas is quite central and short taxi rides take you to most things, or the Metro was on the other side of the road for the intrepid amongst you. We stayed in the Royal rooms, which gives you access to the Royal Lounge, what a gem!! Staff couldn't do enough for us, and the quality of food was of very high standard even in the main buffet dining hall. All facilities were of excellent quality, Aveda toilietries in the Royal rooms were an unexpected bonus, as I always take my own everywhere I go, even when provided, but no need with Aveda on hand. Will remember that next time I go. The staff at the hotel were superb unfailingly polite and attentive. The views of the city from the 43rd Floor were amazing, and the proximity of the hotel to the Dubai Mall and other areas is quite central and short taxi rides to most things, or the Metro was on the other side of the road for the intrepid amongst you. My only criticism - the Swimming pool and available sunbeds were a little limited for the amount of occupants, but the lifeguard and other staff were extremely helpful in trying to give everyone a chance to get some time on the sunbeds, so when people walked off to lunch leaving their stuff to hold their bed they asked them politely to relinquish it for others. Very proactive. Not sure how you could improve on the pool facitlites and space given that the pool is on the 7th floor with very limited opportunity for expansion. Unless gym relocated and pool was extended - just a thought. Spa Zen was fab, if a little pricey, but my massage with Madi was fantastic, very skilled. Looking forward to a return visit.

It was comfortable staying in this hotel i enjoyed lot , and very nice veiw from the room and the restaurant is very nice n very nice buffet and room service food is delicious and excelent specially the service provided by MR. RAVI HARIJAN what a lovely and professional guy I must say and everything is very close to the hotel burj kalifa dubai mall global village very nice city am going to come back very soon to dubai...Cheers guyz a very professional f$b team aswell

This newly aquired Ihg hotel is a nice gem on SZR Dubai Few minutes from Dubai mall, city walk and Difc is the place to stay It has nicely furnished rooms and suits,with amazing amenities that complement the Hotels ambiance From the minute u walk in a nice welcome awaits u from guest relations. We were greeted by Adnan and his charming personality who makes sure ur stay is enjoyable and nothing is lacking,along other guest relation personnel ,Martha and others and others who escorted to us our rooms The room was nicely furnished had Aveda amenities which were nice and situated on city view The Royal clyb lounge itself is a nice experience for breakfast and snacks on the 42nd floor There is a nice spa and lobby areas to sit snd have light meals and coffee. the front desk manager Mr Ghaith Tahan ensures thst guests have a pleasant stay to the best of his ability as he greets guests with a wide smile There are a variety of restaurants in the hotel to choose from ir u can go to a nearby restaurant I realky felf at home with friendly staff and good service I definetly recommend this hotel espicially its miderately priceef

A fantastic first time stay at a City hotel for us. Voco Dubai was a great choice; reasonably priced and of a high standard. All the staff were friendly and polite which made us feel very welcome. I would definitely recommend this hotel to others. The staff at the restaurant were very professional with a high level of customer service. Sohail in particular took care of our every need, he was very helpful and courteous.

We had an excellent stay at Voco Dubai during our 4 days. Located on Sheikh Zayed Road in Dubai City, the hotel is close to amenities such as restaurants and shops as well as Dubai Mall and Burj Khalifah. The hotel was of a high standard and very modern and clean. There was a good choice of food at the breakfast buffet and the service was great. Our favourite serving staff was Sohail at the Celsius Reataurant who went above and beyond in looking after us, we especially liked his tea, it was the best!

Everything went well; awesome overnight stay with our group of friends. Travelling from Abu Dhabi, finding the location is easy, valet parking smooth, check-in with the friendliest Voco reception staff. A relaxing coffee lounge - great for a cuppa and a bit of people watching. Our room is so spacious, it took us awhile to get used to it (2 bedroom suite). Again, very friendly concierge, housekeeping is fast if you need anything. Indulgent welcome treats. Great view and vibe at Bar51. Bar tender was super friendly and our cocktails are very good and so are the selection of canapes that we had for our birthday event. Beddings all comfy, a good night sleep after a late night. Woke up refreshed and energised with lovely breakfast at the Club Lounge (great views up there), thanks to friendly Irene and Chatera for giving us easy breakfast options. Too bad, it was only for one night stay. Surely, we shall be coming back.

This hotel is convinient locatet next to the subway witch take you around the city. Very nice decoration in the lobby and impeccable service. We had a club room at the 45th floor, a little dark in color and could need som maintenance, the minibar door just fell of. Very nice bathroom, but as a flower lover, please give the bamboo some water and move it out of the bathroom, it needs light to! That said, nothing to complain about! Unfortunately the actual club lounge on 42. floor was under rehabilitation (also the bar at the swimmingpool) and it was temporaly moved to the 51. floor. Not so cosy and nice, but it worked for us. Here we met to lovely girls, Erin and Leah! Best service ever and nice to talk to! Please say hello from us! Thank you for a wonderful stay!

The Voco Dubai is an amazing hotel - breakfast was very good and the employees were always friendly and kind. The best waiters were Sohail and Julia. They were always very courteous, nice and had a delighting smile. I had an gorgeous time and would love to come back.

Plot 49 Sheikh Zayed Road Dubai

Hotel highlights

  • Walking distance to Dubai International Convention and Exhibition Centre
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Trade Center within a mile (2 km) of Dubai World Trade Centre, voco Dubai (formerly Nassima Royal Hotel) is within a few miles (5 km) of other popular sights such as Dubai Mall. This 471-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Dubai and also close to Dubai Frame and Burj Khalifa.


There are ample dining options with 3 onsite restaurants, including Tresind, which specializes in Indian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


An LCD TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include a minibar, free newspapers, and free bottled water.

Property features

Voco Dubai (formerly Nassima Royal Hotel) features a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 200 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a children's pool, a health club, and a sauna.

Room options

Superior King Room High Floor

King 1 | Sleeps 3

Royal Suite

King 1 | Sleeps 6

Superior Twin Room Smoking

King 1 | Sleeps 3

2 Bedroom Suite Scenic Family

King 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend this hotel

Total of null reviews

voco Dubai (formerly Nassima Royal Hotel)

Plot 49 Sheikh Zayed Road, Dubai, 9940