Nassima Royal Hotel5.0 out of 5.0
Nassima Royal Hotel5.0 out of 5.0
Recent guest reviews
With my fiancé we booked in Nassima Royal hotel for 2 weeks. 1st issue, while confirming our booking, the reservation agent « Ahmed » was rude on the phone talking while exhaling when I was sharing that we chose this hotel to celebrate our engagement... he said « yea ok » !!! till i asked him if I’m bothering and he responded : No sorry I’m just having a bad Day ! Upon check in the receptionist was not smiling at all barely looking at us and we didn’t feel welcome. Once in the room, we found out that we were given a double room instead of what we requested : 2 single beds sticked to each other instead of a king size bed. Had to call the reception to solve this knowing there was available rooms in that period and we got a nicer room. Third day morning, I called and requested fresh towels then went for my shower getting ready for a meeting. Surprisingly none came. Called back after I finished showering they told me how many towels! Then been told the agent is on his way. 20min later still none came. Then I decided to go myself to the reception. Had to dry myself with a used towel and while going out of my room I saw a housekeeping trolley right beside full of towels !!!! and the housekeeper cleaning the room beside us. Which is not tolerable at all. Went downstairs and informed a lady at the desk of what happened and to prepare my refund as we’ll be checking out when i come back. She apologized and was professional. I had to leave as I was already late for work. About an hour later my fiancé texts me « they just brought the towels » 🤔 I was determined to leave and not spending one more night there. Then I received a phone call from Mr. Adnane who apologized and asked me to meet him once back. Once back i met him still with the determination of getting 10days refund and checking out. He told me what you’ve been through is unacceptable and was taking note of everything I shared. Promising i won’t face any kind of issue and included breakfast on our booking. And sent us nice amenities (fruits and chocolate) Indeed, since we met this gentleman the whole service changed and finally became what we were expecting from the beginning. I don’t even want to imagine how that stay would have been otherwise and I was definitely going to give a 1 star cause we cannot give less. Staff was rude at the reception /telephone operator /reservation. I give this 5/5 for Mr. Adnane. Without whom this hotel would have been a complete nightmare. Thank you once again Mr.Adnane.
Amelia in the 50th floor TRE lounge was friendly and provided excellent service. I would recommend this bar because of the service she provided. The bar is also a place with value for the money. Highly recommended.
Very nice room and very good service as well.. welldone for all the staff thank you to bea at the reception she is very helpful and she gave good room. I will definitely to my family and friends.. perefect stay
Celsius offers a wide flavors of meat. Always a must try, every single bite of the dishes is really amazing. Stayed here for 4 days and it’s absolutely fantastic. Mr. Sohail who served me during seafood is so accommodating and Ms. Genevieve who assist me during my dinner (bbq night) she is efficient and bubbly to talk too. Surely I will book again this hotel for my next business trip.
My friend invited me to try the a seafood night at celsius restaurant in the mezzanine floor at the hotel, she always come for this night because she is a lover of seafood. From the entrance all staff were smiling and very polite and helpful, i was so impressed of all the varieties and amazing selections, everything was so well presented that my mouth was watering. I will love to say a big big thank for gabriel our waiter for the great service and beautiful experience that he give to us all night, he's very professional and very friendly, i will come back soon for the seafood night and hope that gabriel will be there to serve me again. Good job for all the staff for the hard work to prepare all this. I will make sure to talk about this place to all my friends and take them with me next time. 👍👍👍👏👏👏👏
I enjoyed my stay, everything is very nice and quality of service is amazing Swimming pool is very very very nice Staff is very friendly and kind you can always have so nice conversation with staff not like other hotels , here you can talk any time you want they are so friendly Specially thanks to Adnan for having conversation everyday Will definitely come back
I am a fair organizer and this is the second time that I stayed in Nassima with a 13 delegation. The hotel is in the one of the elegance street and vety convenient for businessmen because it is very close to Dubai World Trade Center. You can find many normal and elegance restaurants and shops close to the hotel. The check in process is very fast and easy. All the reception people are welcomed and helpful. I want to thank Ms. BEA and KUDZI and Mr. CARLO for their help to check in and out of my group very well. They are profession in their job. The rooms are specious and clean with a lot of space for your comfort. Breakfast has a lot of local and international selection that satisfy you. I hope management of the hotel can keep this perfect situation as before.
The hotel staff were all friendly and service was superb especially Arnold (Concierge) and Fahmy who were very accommodating. We Would definitely come back and will surely recommend to our friends to visit the property.
Travelled for business at the world trade Centre. Loved the room but the view could have been better. This didn’t take away from the time I enjoyed here, I will come back to visit again soon. Thank u to all pleasant staff.
I visited Nassima Royal Hotel for a business meeting, the staff were very friendly and helpful, special mention to the Concierge team. I will recommend this place to everyone who wants to stay or just for business meeting.
- Walking distance to Dubai International Convention and Exhibition Centre
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Trade Center within a mile (2 km) of Dubai World Trade Centre, Nassima Royal Hotel is within a few miles (5 km) of other popular sights such as Dubai Mall. This 471-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Near the airport, it's also near Burj Khalifa and Dubai Frame.
There are ample dining options with 3 onsite restaurants, including Tresind, which specializes in Indian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.
An LCD TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include a minibar, free newspapers, and free bottled water.
Nassima Royal Hotel features a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 200 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a children's pool, a health club, and a sauna.
Reviews from Trip Advisor
83.0% of guests recommend this hotelTotal of 3233 reviews