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Citymax Hotel Al Barsha Dubai

3.0 out of 5.0

Recent guest reviews

Being a resident in UAE, I helped my guests to book City-max online and they took my debit card as a guarantee to take money on the day of arrival but due to some reason in getting visa we needed to cancel the booking and we have done and got cancellation email. But guys the hotel took money from my card after 15 days the same date we booked but cancelled already so i went to hotel to check as we have already cancelled the booking before the 48hours time and they checked in the system and found that i made booking three time by mistake and one i cancelled one but two were in their as per hotel policy there is no refund 100% payment should be deducted But they really listened to me and understand that it was by mistake and talk to their reservations dept to refund the money that was done by mistake and next day I got my money back in bank. I would like to thank Sonam and Hamza working in Citymax Al-barsha near Mall of Emirates . I highly recommend the hotel as i visited personally the hotel is clean the people are helping and very professional.

Hi everyone. We visit Dubai on November 2017 and we stayed in this hotel. 1.because of the reviews that I read in TripAdvisor about the laud sounds in the lower floors, I contacted with the hotel before arriving to Dubai and ask them if its possible give us a room in higher floors and they gently accept it and gave us a room in 14th floor. 2.we wanted to go to the Dubai airshow and the hotel had a shuttle bus to the airshow's location. 3.our room was comfy and clean. Mattress and pillows were good and the bathroom was ok. 4.unfortunately rooms didn't have slippers. 5.location of the hotel is very good. Mall of the Emirates and the metro station are close.,bottled water and other things in the room were free of charge. 7.staffs that we saw were polite, well behaved and help us every time that we need them. 8.breakfast was incredibly delicious and has good variety. 9.we didn't us the pool but it seemed nice. And finally.... We enjoyed our stay in that hotel.

We were very happy with our room cleaning, Qamar Zaman was very clean and helpful. Room service was very responsible. Hotel location is perfect, close to most of the points in the city! Did not like the food..

This hotel is well positioned, being just a few minutes walk from the Mall of the Emirates. It was ideal for our Big Bus pass, as it was the merge point for both the Blue and Green lines. Room was clean and bed very comfortable. Staff were very friendly (Enock deserves special mention for his attentiveness). If you are self-catering, there is a small convenience store across the road for breakfast items etc, and a supermarket in the Mall. Swimming pool was bliss! Overall, great value for money

The kind of love and care I received from this hotel was awesome. Enoch was amazing and went all the way to help me solve even my personal problem I was going through mentally. The hotel is very neat and the food was awesome. Sonam checked me in very fast and with nice smile . Thank you guys

Superb hotel, great facilities! Amazing rooftop view. Thoroughly recommend! Enox was super helpful, and helped us with our stay! The hotel was clean and well presented with great pool facilities. Very convenient, directly next to the Mall of the Emirates.

Worth the price and near to Emirates mall and not so far from beach. There is a hotel bus for transport once a day to Jumira beach and back. Friendly staff and nice facilities. Rooms are clean with good cleaning service. The AC has been really cold, maitanance tried a couple of times to adjust the temperatur to higher with no luck! Hotel Wifi could be better tho!

To be honest this is my first time to visit this hotel I have been to Max bar ms.Nigist her smile awesome and service as well hope will continue to come this bar from next time. We enjoyed live music with drinks

Used this as a stopover in Dubai for one night. Very good value. Staff friendly and room small but clean. Just around the corner is Mall of Emirates so very convenient for restaurants. Did not use any of the facilities but looked good. Used local taxi to and from airport approx 80AED.

we were staying there for two nights and the only reason we chose that hotel was because it was close to MOE. They take pre-auth on a debit card way before the arrival date, when the cancellation policy is one day prior to the date of arrival. when you tell them that its a debit card, they try to prove that you are a fool and that it can very well be taken. its been 18 days and i haven't still had my money back!! then when you finally reach the hotel Raushan at the reception mentioned that it does take time and that pre auth cannot be taken on a debit card and who so ever did was not correct. Then I am given an interconnected room without even informing us where the furniture seemed missing. thankfully our room was changed once we asked for it. then at 05:20 am someone horribly knocks the door (when i had a DND on the door). And i found a drunk man trying to push the door to open. thankfully i had my door latch on, after i screamed, he ran away. the reception was immediately called and they mentioned that it was a drunk guest who came to our room by mistake, but no gesture of apology or service recovery. I believe the security which is stationed in the lobby should be there on the floor atleast during the wee hours so that the inhouse guest feel safe. the rooms are exactly the size of an IBIS hotel but, i would say an IBIS has more value for money and is safe!! the washroom is another issue as whenever you take shower, all the water flower to the WC and washbasin area, leaving it look like a puddle. though the housekeeping staffs were really polite and pleasing and probably try to make up for all the faults of the hotel. I will never recommend this hotel to anyone!!

Behind Mall of Emirates Dubai

Hotel highlights

  • Walking distance to Mall of the Emirates and Ski Dubai
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Citymax Hotel Al Barsha Dubai places you in Al Barsha, within a leisurely stroll of popular sights such as Mall of the Emirates and Ski Dubai. This 378-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi. Also nearby are Wild Wadi Water Park and Souk Madinat Jumeirah.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


All 378 air-conditioned rooms feature coffee makers, free bottled water, and safes. Guests can expect to find free WiFi and LCD TVs. Phones and desks are also standard.

Property features

Guests of Citymax Hotel Al Barsha Dubai have access to an outdoor pool, a health club, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for AED 125 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. This hotel also has a gift shop.

Room options

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 1606 reviews