Auris Plaza Hotel5.0 out of 5.0
Recent guest reviews
That is my second stay at the lovely hotel with perfect staff provide amazing service I had nice stay with amazing breakfast, the team at restaurant so friendly as well the Front Desk team so professional, gave me nice room high floor, my daughter enjoyed the pool, my family enjoyed the stay and nice to found Samah remember us from last time, thank you to Samah, she assist his colleague to provide me smooth service and quick check in and very soon will book direct on the hotel website thank you for the hotel team.
When I entered the room, I was impressed by how big it is! One of the bigger hotel rooms that I have ever stayed. Bed is very comfortable as well, over slept two days in a row :P Great location and great customer service! Within walking distance to Mall of the Emirates. I booked directly from their website, you are entitled to late check out as well. That is very helpful when you have a late flight. One caution though, the bathtub is very high. If you have mobility problems, check with the hotel to see if they have easier access shower/bathtub before you book. I didn't give the hotel 5 stars because of that and their breakfast. Breakfast will need some improvement. Great selection but the needs improvement with quality and taste. On the other than, the coffee shop is great. Stop by to get ice cream or pastry! Keep in mind it's a dry hotel. I would stay here again if I go to Dubai again.
I got a special price for a suite for 250 AED... this is like nothing in Dubai or in GCC as a whole.. I like the location.. walking distance for every where.. it is a well known accessible place for Uber and normal taxi. Water is for free (this is huge in this region)..i defiantly did not like the dine-in room service.. I paid for 180 Tenderloin 240 AED (1 KG is 120 AED in any super market) and it was over cooked while i requested it medium rare.. taste was plastic which mean not a good source of meat or been in the fridge for a month ;-) ... for sure will go there again but not eating there ever.
I really enjoyed my stay at this hotel. The rooms were decorated beautifully and were quite. This hotel was close to the emirates mall so you could stock up on all your essentials and shop your heart out. Check in was amazing, The reception staff could see I was a little stressed about losing my luggage at the airport and I was having a pretty bad day due to some unforeseen circumstances. The guy who checked me in - I think his name was Madi gave us an upgrade to make our day a little better – such a lovely and sweet gesture and great customer service too. The bed was huge, the room was huge, the bathroom was huge - I only stayed for one night but wish I could stay for more. I will be back for sure.
valet staff dont know how to manage their job, only one valet person available and it takes more than 20 minutes to get the car. I was at the hotel for a confrence and the cleaning staff threw my notes away!!!!!! and when i complained nothing happened at all! so much for coustomer care. Carpet is really dirty, honestly i have no idea how this hotel is rated 5 starts.
Nice place all good but service was not as great as it could have been, the staff was not attentive and they forgot some basics like coffee at breakfast and time to get help with luggage exceeded 15mines
Everyone I spoke to , starting from ones who answered my calls before arrival , the ones in the reception and the ones who answered gust service in the hotel and restaurant in the hotel were kind of rude and not helpful with lots of delay to answer me treating me badly. The only one who helped and let me stay is Mr Haytham who was caring and polite. I enjoyed the location of the hotel which is close to the Mall of the Emirates I was unhappy about the spa as there was a massage chair that I sat on and they came with an angry face asking me not to use it as it is chargable and not included with the sauna and Jacuzzi. Overall rooms were OK , food was ok with no much options and variety, services and reception was not that good and the willingness to help in occasions celebrations is lacking.
We travelled there for New year vacations and spent 6 days there. Really good hotel. A spacious stylish room with a great bed, large bathroom with everything you need, tea/coffee set with a regular supply of tea and coffee. Great breakfast with a wonderful variety of hot and cold dishes. Everything very clean. It's a short walk to the mall of Emirates. There are some grocery shops nearby. On the downside we couldn't have an early check in. It was a bit crowded at breakfast in the mornings. Windows do not open. It's impossible to have a comfortable water temperature in the shower it's either boiling hot or freezing cold. Towels are disappearing, after every cleaning we had one towel less, so we ended up with just 2 shower towers by the end of the stay:-). Speaking about the New Year party it was ok, nothing special, dinner was a buffet, not ala carte, naturally no alcohol. They also served some appetizers on the roof terrace, music played there and nothing more happened. As for the fireworks there was not much to be seen, since the hotel is very far away from Burj Khalifa or Burj al Arab or Marina (major fireworks spots), if you have a chance go those spots. One more important thing about Dubai it's very stretched, there are miles and miles between major attractions and the city is designed for car owners not pedestrians or cyclists.
Stayed here for 5 nights, great location, very friendly staff who allowed late check out no extra cost, room's cleaned 24 hrs a day if wanted. Very comfy bed and lovely room. Rooftop pool is a sun trap!!
The hotel has great location - 2 min walking from mall of emirates, including waiting at the traffic lights, and 40 min from the Maktum airport. Reception is very helpful, even when busy. Friendly staff, excellent food! Roof swimming pool, not busy. Yes, there is construction around, but that is everywhere in Dubai, so it's normal. A bit confusing remote for the lights, but it's fun to play with it. Souvenirs for sale - a bit pricey, but they offered discounts! Delicious food served almost all day long! Very pleasant place, really enjoyed it!
- Walking distance to Ski Dubai and Mall of the Emirates
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Auris Plaza Hotel places you in Al Barsha, within a leisurely stroll of popular sights such as Ski Dubai and Mall of the Emirates. This 337-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. It's also close to Wild Wadi Water Park and Emirates Golf Club.
Enjoy dining at one of 2 onsite restaurants including Didon, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.
All 337 individually decorated rooms provide minibars, coffee makers, and free newspapers. Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water and laptop-compatible safes are also standard.
At Auris Plaza Hotel, guests enjoy a full-service spa, an outdoor pool, and a fitness center. You can take advantage of free valet parking, along with an airport shuttle (available on request) for AED 150 per room one way. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 2 spa tubs, a steam room, and a rooftop terrace.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 991 reviews