Skip to main content
Beginning of main content

Recent guest reviews

Staff is like short rushed and do not care

Very good experience for single man on a weekend trip. If traveling with my wife I would stay somewhere a little fancier in a nicer location but this did the job. Good food, great spa, and easy enough to Uber everywhere. Price at the time of my stay was excellent.

From arrival to departure, the staff were very welcoming and friendly. Check-in was easy, the room was beautiful with very comfortable beds, and breakfast was delicious. Check-out was quick and easy as well.

Good breakfast buffet and great hotel staff going out of your way to meet your expectations.

Friendliest staff ! Great view of burj khalifa and great rooftop pool and lounge

Everything about my stay was fantastic! The hotel was excellent, and the staff was very friendly.

The hotel was beautiful couldn’t ask for anything more. Staff was excellent would recommend this hotel to anyone traveling to Dubai.

Sheikh Zayed Road Dubai

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Trade Center within 2 miles (3 km) of Dubai Mall, Shangri-La Dubai is within a few miles (5 km) of other popular sights such as Burj Khalifa. This 302-room, 5-star hotel has a restaurant, a full-service spa, and an outdoor pool.


Dining

Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Guests can expect LED TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, free newspapers, and free local calls are other standard amenities.


Property features

Shangri-La Dubai features a full-service spa, an indoor pool, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 350 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a children's pool, a gym, and a sauna.

Room options

Deluxe Room, 2 Twin Beds, Burj View

2 Twin Beds | Sleeps 3

Deluxe Room, 1 King Bed, Burj View

1 King Bed | Sleeps 4

Deluxe Room, 2 Twin Beds, Sea View

2 Twin Beds | Sleeps 3

Deluxe Room, 1 King Bed, Sea View

1 King Bed | Sleeps 4

Guest reviews for Shangri-La Dubai

Everyone (5) Family (2)
2
Everyone

Staff is like short rushed and do not care

By , from Miami beach on Aug 21, 2023

Review comment responded on Aug 22, 2023

Dear Bjorn,Many thanks for taking your valuable time to post your review on Orbitz following your stay at Shangri-La Dubai.We received your 2 out of 5 rating and very much regret the shortfalls which seemingly occurred during your visit that caused you a discomfort and dissatisfaction. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your rightful expectations. We would like to thank you for your comments. Please rest assured that such will be reviewed accordingly. It is through our guests' valuable feedback that we improve our guest experiences.Thank you for your patronage and we are looking forward to welcoming you back again at Shangri-La Dubai in the near future. Your sincerely,

4
Everyone

Very good experience for single man on a weekend trip. If traveling with my wife I would stay somewhere a little fancier in a nicer location but this did the job. Good food, great spa, and easy enough to Uber everywhere. Price at the time of my stay was excellent.

By on May 20, 2023

Review comment responded on May 23, 2023

Dear Hannah,Thank you very much for taking the time to share your review on Expedia about your stay at Shangri-La Dubai.We are delighted to read that you enjoyed your stay with us and were satisfied with the facilities and services rendered throughout your visit. We aim to delight and provide all our guests with the highest standards of service and experience and it was our pleasure to take care of you.We thank you for your patronage and look forward to your next visit at Shangri-La Dubai.With best regards,

5
Friends

From arrival to departure, the staff were very welcoming and friendly. Check-in was easy, the room was beautiful with very comfortable beds, and breakfast was delicious. Check-out was quick and easy as well.

By on Nov 8, 2022

Review comment responded on Nov 9, 2022

Dear Jacqleen,We would like to thank you very much for taking the time to share your wonderful review of your stay at Shangri-La Dubai, on Expedia.We are delighted to read your excellent feedback on our hotel services and your breakfast experience, and of course most of all to learn that your overall experience from arrival to departure was amazing. Thank you for your compliments shared towards our colleagues for their warm welcome and heartfelt hospitality. Your comments are a great encouragement for us to continue our commitment to create a memorable experience towards our guests.It was our privilege to be at your service and we are looking forward to welcoming you back at Shangri-La Dubai in the future.With best regards,Hakan OzelGeneral Manager

5
Everyone

By on Sep 29, 2022

5
Everyone

By on Apr 9, 2022

5
Everyone

By on Feb 8, 2022

5
Family with small children

Good breakfast buffet and great hotel staff going out of your way to meet your expectations.

By , from Miami Lakes on Jan 20, 2022

Review comment responded on Jan 21, 2022

Dear Ki Hwan, Thank you for sharing your great review of our hotel Shangri-La Dubai on Expedia. We are happy to note you enjoyed the breakfast and were satisfied with our hospitality during your visit. Thank you for your excellent remarks and kind compliments on our colleagues’ service. It was our pleasure to be of service to you. Our heartfelt gratitude for your patronage and we are looking forward to welcoming you back at Shangri-La Dubai in the near future. With best regards, Hakan Ozel General Manager

5
Friends

Friendliest staff ! Great view of burj khalifa and great rooftop pool and lounge

By on Jan 2, 2020

Review comment responded on Jan 5, 2020

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Dubai and sharing your valuable feedback on Expedia. We are happy to read that you found our colleagues very friendly and enjoyed the beautiful views of Burj Khalifa during your visit. We are grateful to learn we were able to make your stay memorable and it was a great privilege to take care of you. We look forward to welcoming you back on your next visit at Shangri-La Hotel, Dubai. Yours sincerely, Hakan Ozel General Manager

5
Friends

Everything about my stay was fantastic! The hotel was excellent, and the staff was very friendly.

By on Oct 30, 2019

Review comment responded on Oct 31, 2019

Dear Guest, Thank you for taking your precious time to share your experience with us on Expedia. We go to great lengths at our hotel to ensure that our guests are given the best attention and comfort they deserve, we are very happy to note that you had a fantastic stay with us and that you enjoyed the friendly services rendered by our colleagues. Thank you for your positive remarks, it was indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Hakan Ozel, General Manager

5
Family Family

The hotel was beautiful couldn’t ask for anything more. Staff was excellent would recommend this hotel to anyone traveling to Dubai.

By on Oct 19, 2019

Review comment responded on Oct 21, 2019

Dear Guest, Thank you for your great review posted on Expedia following your stay at Shangri-La Hotel, Dubai. We are delighted to read that you had a wonderful guest experience and were satisfied with the great hospitality of our colleagues. We aim to delight and provide all our guests with the highest standards of service and experience and our people are our most valued assets. It is through comments such as yours do we all, strive to provide the service straight from the heart. Thank you again for your valuable feedback and recommendation, we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the future. With best regards, Hakan Ozel, General Manager

url importing http://www.orbitz.com/Dubai-Hotels-Shangri-La-Dubai.h918930-p2.Hotel-Reviews
There was an error importing /Dubai-Hotels-Shangri-La-Dubai.h918930-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Dubai-Hotels-Shangri-La-Dubai.h918930-p2.Hotel-Reviews

Frequently asked questions